When I left my room key in the room and went to the office to get a replacement, the desk clerk said “we don’t have a reservation for you”. I said, yes you do I’ve been here for 3 night and I have two rooms, he said again we have nothing under your name. Another person walked in and he told me to step aside so he could deal with the other person. When he was finished with her, I said please check your records and you’ll see that I am in room 108 and my mother is in 107. He then confirmed and gave me another key. He was the same person who initially checked me in, and the same person I asked about a scooter rental. He could have been a bit more on the ball.