Lobby

Reviews of The Buena Park Hotel & Suites

2.5 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 136 out of 329 reviews" "
Rating 8 - Good. 58 out of 329 reviews" "
Rating 6 - Okay. 52 out of 329 reviews" "
Rating 4 - Poor. 34 out of 329 reviews" "
Rating 2 - Terrible. 49 out of 329 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was close to Knott’s
Stayed 1 night in May 2024

6/10 Okay

Nancy

Traveled with family
Disliked: Cleanliness
CHECKED IN AND WENT TO OUR ROOM. UPON ENTERING DISCOVERED HAIRBALL OVER THE FLOOR ON THE BATHROOM. THE BEDS WERE MADE UP WITH STAINED LINENS. THE FLOORS WERE FILTHY AND STICKY. I HAD HOUSE KEEPING CLEAN AND REPLACE LINENS. WILL NOT STAY THERE AGAIN.
Stayed 2 nights in May 2024

10/10 Excellent

Carlos

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to Pirates show and dinner, and it was right across from the hotel. Very convenient location, well kept, and staff was amazing. 10/10
Stayed 1 night in May 2024
Response from Manager on May 28, 2024
Hello Carlos,We are thrilled to hear that you enjoyed the convenient location, well-maintained facilities, and outstanding service from our staff during your stay. Your feedback is greatly appreciated and we hope to welcome you back in the future for another fantastic experience.

2/10 Terrible

Courtney

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property will charge unknown charges to your card without authorization or explanation. I thought I was the only one until I read the google reviews and other people during my stay had the same problem. The room is really deceiving because the floor was dirty. The jacuzzi is not heated so don’t book for that reason either. The breakfast is very mediocre with just mainly pastries and waffles. Just book somewhere else unless you want all your money drained from your account. I heard someone paid cash and the hotel didn’t even give him the cash deposit back smh.

4/10 Poor

Rebecca

Traveled with family
Disliked: Amenities
Clean but area fell unsafe
Stayed 2 nights in May 2024
Response from Manager on May 28, 2024
Hello Rebecca,We appreciate your feedback and take the safety of our guests seriously. We recommend reaching out to local authorities or contacting management directly to address any concerns about the surrounding area. Your comments will help us continue to improve our guests' experiences.

2/10 Terrible

Bryan

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ac didn't work and dirty bathroom

10/10 Excellent

EDWARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff Awesome
Stayed 2 nights in May 2024

6/10 Okay

Sandra

Disliked: Property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Araseli

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious and clean. The only thing I noticed was the restrooms needed a bit of maintenance. One of our showers was leaking the whole time. Other than that it was a great stay!
Stayed 1 night in May 2024
Response from Manager on May 28, 2024
Hello Araseli,Thank you for sharing your feedback with us. We appreciate your kind words about our spacious and clean rooms. We have taken note of your comments regarding the restroom maintenance and will address this with our team to improve for future guests. We are glad you had an overall great stay with us!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how all the employees treat there guest and how the employees go above and beyond to help make your stay feel comfortable and happy the employees are very happy and always have a smile and greets you when coming in the front office and the atmosphere is very calming and quiet and very relaxing and peaceful I even like how they keep the entire property clean and the rooms as well
Stayed 3 nights in May 2024
Response from Manager on May 28, 2024
Hello Michael,We're delighted to hear that our dedicated team left a positive impression on you and made your stay comfortable. Maintaining a tranquil atmosphere and cleanliness are our top priorities. Your kind words will be shared with our staff to motivate them further.

10/10 Excellent

Pierre, San Juan Capistrano

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from Manager on May 28, 2024
Hello Pierre,We appreciate your feedback and are delighted to hear that you had a pleasant stay with us. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Thank you for choosing our hotel for your accommodation needs.

10/10 Excellent

Nataly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and the interior design was great. It looks like a motel but the rooms are extremely nice and modern.
Stayed 1 night in May 2024
Response from Manager on May 28, 2024
Hello Nataly,Thank you for sharing your positive feedback on our modern room design and affordable rates. We're delighted to hear that you found our accommodations to be both stylish and comfortable. We strive to provide a pleasant stay for all our guests and we're pleased to know we met your expectations.

2/10 Terrible

passion

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Worse hotel stay!! There were nonstop problems with my room. Being, fridge had to be replaced because nothing would get cold let alone freeze. Bathroom door kept getting stuck the ENTIRE stay. All of the run water would cut off every other for a period of time. ALSO the jacuzzi didn’t work nor got hot.
Stayed 4 nights in May 2024
Response from Manager on May 25, 2024
Hello passion,We're sorry to hear about the inconveniences you encountered during your stay. We appreciate your feedback and will use it to improve our services for future guests. If you have any further concerns, please don't hesitate to contact our management team directly.

8/10 Good

KI BUM

Liked: Cleanliness
Comparatively safe hotel...but dont't expect much...better than worst one.
Stayed 2 nights in May 2024
Response from Manager on May 24, 2024
Hello KI BUM,Thank you for taking the time to share your feedback with us. We appreciate knowing that you found our hotel to be a safe option. We strive to provide a comfortable experience for all our guests and regret if we fell short of your expectations. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Marycela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, and very quiet
Stayed 1 night in May 2024
Response from Manager on May 25, 2024
Hello Marycela,We are pleased to hear that you found our hotel comfortable, clean, and quiet. We strive to provide a relaxing environment for all our guests to enjoy their stay to the fullest. Should you have any further feedback or suggestions, please do not hesitate to contact us.

6/10 Okay

Laura

Traveled with family and small children, Traveled with family
Disliked: Cleanliness
I liked that many things were at a walking distance. I disliked the smell left in room and room wasn’t cleaned good. Sheets looked old/ dirty. Was hoping for a better experience.
Stayed 1 night in May 2024
Response from Manager on May 24, 2024
Hello Laura, We appreciate your feedback, and we're glad you enjoyed our convenient location. We apologize for any inconvenience caused by the cleanliness of your room. Your comments will be shared with our team for review and improvement. Thank you for staying with us.

6/10 Okay

Mirsha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a place to relax , they should post that very noisy is next to freeway.
Stayed 1 night in Apr 2024
Response from Manager on May 24, 2024
Hello Mirsha, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us for future improvements. Please contact our management team directly to discuss your concerns further.

8/10 Good

Daniel

Traveled with partner
My husband and I arrived early to the hotel. The front desk was kind enough to reach out to us, when the room was ready, The first morning when we were showering there was very low water pressure and no hot water. We let the desk know, they did change the shower head. The next morning still no hot water? The bath towels are small, cheap. We did let the desk know about the cold water again. I found it poor customer service, that they didn’t adjust our bill, due to the above issues. I wouldn’t recommend the property!
Stayed 2 nights in May 2024
Response from Manager on May 23, 2024
Hello Daniel, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your stay. We strive to address all guest concerns promptly and appreciate your understanding as we work to improve our services. Should you wish to discuss your stay further, please feel free to contact our management team directly.

10/10 Excellent

Kelly

Liked: Staff & service, property conditions & facilities
Noce
Stayed 1 night in May 2024
Response from Manager on May 23, 2024
Hello Kelly,We appreciate your feedback and will share it with the team for further improvement. Thank you for staying with us.

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on May 23, 2024
Hello Rodolfo,We are delighted to hear that you had an excellent experience during your stay with us! We strive to provide top-notch service to all our guests. If you have any more feedback to share, please don't hesitate to reach out to us.

10/10 Excellent

charolette

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and bed comfortable
Stayed 1 night in May 2024
Response from Manager on May 22, 2024
Hello charolette,We're pleased to hear that you found our hotel rooms clean and comfortable during your stay. Our team works hard to maintain a high standard of cleanliness and comfort for all our guests. If you have any further feedback or suggestions, please don't hesitate to contact our management team directly. We appreciate your comments!

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always nice and clean
Stayed 2 nights in May 2024
Response from Manager on May 22, 2024
Hello Rodolfo,We appreciate you noticing our dedication to cleanliness during your stay at our hotel! Our team works hard to ensure a pleasant environment for all our guests. Your feedback is valued and we look forward to hosting you again in the future.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and quite also close to shopping area.
Stayed 2 nights in May 2024
Response from Manager on May 22, 2024
Hello Patricia,We are glad to hear that you appreciated our hotel's cleanliness, quietness, and proximity to shopping areas. Our team always strives to provide a comfortable stay for our guests. Your feedback is valued, and we look forward to welcoming you back in the future.

10/10 Excellent

Leonel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and spacious rooms
Stayed 1 night in May 2024
Response from Manager on May 22, 2024
Hello Leonel,We are delighted to hear that you enjoyed our clean and spacious rooms during your stay with us. We strive to provide a comfortable environment for all our guests. Your feedback is greatly appreciated in helping us maintain our standards.

6/10 Okay

Anthony

It was a good stay
Stayed 1 night in May 2024
Response from Manager on May 19, 2024
Hello Anthony,We are thrilled to hear you had a good stay with us! Your satisfaction is our top priority, and we hope to welcome you back again in the future.

2/10 Terrible

lisa

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The walls were maybe made of paper? They were so thin you could hear everything your neighbors were doing. The walls were dirty, the couch looked like you wouldn't want to sit on it, the toilet barely flushed, the water pressure was bad. I would never stay here again. However, the location was good and the little interaction we had with the staff was good, too.
Stayed 2 nights in May 2024
Response from Manager on May 17, 2024
Hello lisa, We regret to hear about your experience with the room's noise levels and cleanliness. We appreciate your kind words about our staff. Your feedback is valuable for us to improve. Thank you for highlighting the good location and service; we hope to welcome you back in the future.

6/10 Okay

Ashley

Liked: Staff & service
Stayed 1 night in May 2024
Response from Manager on May 17, 2024
Hello Ashley, We appreciate you choosing our hotel for your stay and hope you had a pleasant experience. Please feel free to reach out to us with any feedback you would like to share so we can ensure future stays exceed your expectations.

10/10 Excellent

Farhan

Stayed 1 night in May 2024
Response from Manager on May 17, 2024
Hello Farhan,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We look forward to welcoming you back again soon!

10/10 Excellent

Issac

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in May 2024
Response from Manager on May 14, 2024
Hello Issac,We are thrilled to hear you enjoyed your stay at our hotel! Your feedback is truly appreciated, and we hope to welcome you back again soon for another wonderful experience.

8/10 Good

Lynda

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manager on May 17, 2024
Hello Lynda, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Lynda

Liked: Staff & service, amenities
Disliked: Cleanliness
Trash overflowing on ground and around trash cans. Noisy. Looked nice until you walk the property. Especially by the pool area. I think people are living here. Clothes hanging outside.
Stayed 1 night in Apr 2024
Response from Manager on May 15, 2024
Hello Lynda, Thank you for sharing your feedback with us. We take all guest concerns seriously and will address these observations with our team. Our goal is to provide a peaceful and pleasant environment for all our guests to enjoy. It's essential for us to maintain high standards of cleanliness and comfort throughout the property.

8/10 Good

Jesus

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the fact that there is always security at night. It feels safe close to freeways and walking distance from Knotts. Great food all round restaurant
Stayed 1 night in May 2024
Response from Manager on May 14, 2024
Hello Jesus,We are pleased to hear that you appreciated our security measures and convenient location near local attractions. Thank you for your positive feedback on our restaurant offerings as well. We hope to welcome you back for another memorable stay in the future.

8/10 Good

Maryfrances

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only disappointment I had was the jacuzzi wasn’t hot.
Response from Manager on May 13, 2024
Hello Maryfrances, We appreciate your feedback regarding the jacuzzi temperature. Your comments have been noted for our team's review and improvement. Thank you for raising this concern, we hope your overall stay was enjoyable.

8/10 Good

Alfredo, Las Vegas

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great experience 👍
Stayed 2 nights in May 2024
Response from Manager on May 13, 2024
Hello Alfredo,We are amped to hear that you had a positive experience during your stay with us! We strive to ensure all our guests have a wonderful time. Your feedback is valuable to us, and we look forward to welcoming you back in the future.

10/10 Excellent

James

Traveled with family
Liked: Staff & service
Very low shower pressure due to some weird outlet on the bottom of the tub spout. Furniture looked pretty old and worn, but the lobby was absolutely beautiful, the staff were incredibly nice and polite, and their proximity to things to do in the area is perfect
Stayed 1 night in May 2024
Response from Manager on May 14, 2024
Hello James, We appreciate your feedback on our lobby, staff, and location. Our team strives to provide excellent service to all our guests. We have noted your comments regarding the shower pressure and furniture and will share them with the relevant departments for their review and consideration. Thank you for taking the time to share your experience with us.

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on May 14, 2024
Hello Rodolfo,We are thrilled to hear that you had a wonderful stay at our hotel! We look forward to welcoming you back soon for another great experience.

2/10 Terrible

Lanetra

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Unique thing was they created sweets out of two conjoining rooms, which was really good for an extended family
Stayed 2 nights in Mar 2024
Response from Manager on May 13, 2024
Hello Lanetra, We're delighted to hear that you enjoyed our unique feature of combining rooms to accommodate extended families. We strive to provide a memorable experience for all our guests. Your feedback is appreciated, and we hope to welcome you back for another enjoyable stay.

6/10 Okay

Sammy

Liked: Staff & service
I found a big cockroach in the bathroom near toilet. :(
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Hello Sammy,We apologize for any inconvenience this may have caused. We encourage feedback from our guests to continually improve our services. Please contact our management team to discuss your experience further and address any concerns you may have.

8/10 Good

Kristie

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not clean. Hot tub was broken, service staff overnight- Joseph was very rude and unprofessional.
Stayed 2 nights in May 2024
Response from Manager on May 10, 2024
Hello Kristie,We appreciate your feedback and apologize for any inconvenience caused during your stay. Guest satisfaction is a top priority for us, and we will address your concerns with the team. If you would like to discuss your experience further, please feel free to reach out to our management team.

10/10 Excellent

Sarah

Liked: Staff & service
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Hello Sarah,We are delighted to hear that you enjoyed your stay with us! We appreciate you choosing our hotel and hope to welcome you back soon.

8/10 Good

Shabock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Manager on May 10, 2024
Hello Shabock, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Check out at 7 am?
Stayed 1 night in May 2024
Response from Manager on May 6, 2024
Hello Melissa,We apologize for any inconvenience you experienced during your stay. We recommend reaching out to our management team directly to address your concerns further. Your feedback is valuable to us and will help us improve the guest experience. Thank you for choosing to stay with us.

2/10 Terrible

Etelvina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Manager on May 8, 2024
Hello Etelvina, We are sorry to hear that your experience did not meet expectations. Please do not hesitate to reach out to us directly so we can address any concerns you may have.

4/10 Poor

Yessenia

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
There was 5 cockroaches in our room the day we arrived. Also they came out the sink as well.
Stayed 2 nights in May 2024
Response from Manager on May 6, 2024
Hello Yessenia,We apologize for any inconvenience you experienced during your stay. Our team takes cleanliness and pest control seriously to provide a comfortable environment for our guests. Your feedback will be shared with the appropriate departments for further review and improvement measures. We appreciate you bringing this to our attention.

10/10 Excellent

Vatana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place with awesome price
Stayed 1 night in May 2024
Response from Manager on May 6, 2024
Hello Vatana,We are delighted to hear that you enjoyed your stay with us and found our prices to be great value. We strive to provide a wonderful experience for all our guests. Your feedback is appreciated, and we hope to welcome you back again soon.

2/10 Terrible

Raquel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not clean, and was infested with cockroaches.
Stayed 2 nights in May 2024
Response from Manager on May 6, 2024
Hello Raquel,Thank you for sharing your feedback with us. We take all guest concerns seriously and will address this matter accordingly. Our team strives to maintain high cleanliness standards throughout the property. We encourage you to reach out to our management team directly to discuss your experience further.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Manager on May 6, 2024
Hello Valerie,We appreciate your feedback and regret to hear about your experience. Guest satisfaction is our top priority, and we encourage you to reach out to our management team directly to address any concerns you may have regarding your stay. Your comments will help us improve our services for all our guests in the future.

10/10 Excellent

Vivianna

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in May 2024
Response from Manager on May 6, 2024
Hello Vivianna,We are delighted to hear that you had a great experience during your stay at our hotel. Thank you for taking the time to share your feedback with us. We appreciate your kind words and hope to welcome you back in the future.

2/10 Terrible

Tisha

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was very old outdated rooms not very clean. Service was terrible
Stayed 4 nights in Apr 2024
Response from Manager on May 6, 2024
Hello Tisha,We appreciate your feedback and apologize for any inconvenience caused during your stay. Our team strives to provide a comfortable experience for all guests. Please feel free to reach out to our management team directly to discuss your concerns in more detail.

6/10 Okay

Samuel

Traveled with partner
Liked: Staff & service, amenities
There were some things in the room that made us question how clean this place is. Bed and pillows were very comfortable.
Stayed 1 night in May 2024
Response from Manager on May 6, 2024
Hello Samuel,We appreciate your feedback on your recent stay with us. It's wonderful to hear that you found the bed and pillows comfortable during your visit. If you have any concerns about cleanliness, we encourage you to reach out to our management team directly for further assistance and clarification.