2/10 Terrible
Andrew
Traveled with family
May 31, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Worst hotel check experience of my life!!! It all started with staff calling me to let me know the room type I booked would not be available and we would be getting a room/bed downsize from what I booked a month prior. Staff was extremely rude and disrespectful to my family at front desk. When they did give us our room it was nothing like what we had booked. The whole room smelled of "weed". When we expressed that we would not be staying the night for these specific reasons the front desk clerk would not give us a refund as requested. I asked to speak to manager listed as on duty and they refused to let me speak to them. Most unprofessional staff and experience I have ever had trying to check in to a hotel after a long day. They even threatened to call police if we did not leave. We agreed to leave after explaining all we wanted was a refund. I would NOT recommend this hotel and would recommend that nobody ever stay at this location!
Andrew
Stayed 1 night in May 2024