Presidential Suite | Private kitchen | Coffee/tea maker
Check availability

Reviews of Manila Prince Hotel

3.5 out of 5
Manila Prince Hotel
1000 San Marcelino St, Ermita, Manila

Reviews

8.4

Very Good

Rating 10 - Excellent. 132 out of 290 reviews" "
Rating 8 - Good. 105 out of 290 reviews" "
Rating 6 - Okay. 25 out of 290 reviews" "
Rating 4 - Poor. 17 out of 290 reviews" "
Rating 2 - Terrible. 11 out of 290 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing not to like about this hotel, professional service and attention in every aspect- so if you’re looking for a safe - comfortable and value for money place this would be it .
Stayed 2 nights in May 2024
Response from Manila Prince Hotel Team on May 20, 2024
Dear guest, Thank you for your review and for giving us a positive rating. It is our pleasure to be able to deliver great value to our guests and we are glad that you found our services to be reasonably priced. Looking forward to welcoming you again soon. Take care!

4/10 Poor

michael G, Camarillo

Liked: Cleanliness
Stayed 10 nights in May 2024
Response from Manila Prince Hotel Team on May 19, 2024
Dear guest, We are disappointed that your experience did not meet your expectations. We hope that you will be able to share with us details regarding your stay so that we can further address your concerns. Looking forward to hearing from you.

8/10 Good

Jianwei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very good and helpful. The room is large and the facilities though bit old (like aircon) are fine for me. I like the stone surface and Toto bathroom ware. The buffet breakfast is good. The front one-way street is busy.
Stayed 2 nights in May 2024
Response from Manila Prince Hotel Team on May 19, 2024
Dear guest, Thank you for your kind review! We strive to provide the best experience for our guests, and your feedback means a lot to us. We look forward to welcoming you back in the future.

10/10 Excellent

Jackson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the better hotels and worth the price and all amenities included as well as being located in between local and business areas. Great stay and were very accommodating to all my needs and even gave me the option for a late check out. Will be staying here again later this year.
Stayed 2 nights in Feb 2024
Response from Manila Prince Hotel Team on May 13, 2024
Dear guest, Thank you for your review and for giving us a positive rating. We are glad that you enjoyed your stay. Looking forward to welcoming you again soon. Take care!

10/10 Excellent

Cetia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient breakfast buffet is excellent service is good courteous staff, what I don’t like is no safety box to put valuable if you don’t like to carry them with you around
Stayed 2 nights in May 2024
Response from Manila Prince Hotel Team on May 13, 2024
Dear guest,Thank you for taking the time to share your feedback. We're glad you enjoyed our convenient breakfast buffet and appreciated our excellent service and courteous staff. Regarding your concern, we would like to inform you that a safety deposit box is available at the front office for temporarily storing valuable items. We hope this information will be helpful during your next visit.

8/10 Good

Rowena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very convenient, it is in the center of the city and the rooms are spacious. Staffs are nice and friendly.
Stayed 1 night in Apr 2024
Response from Manila Prince Hotel Team on May 13, 2024
Dear guest, Thank you for your review and for giving us a positive rating. We are glad that you found our location to your liking. We are indeed lucky that the hotel is near some tourist attractions and modern-day conveniences. Looking forward to welcoming you again soon. Take care!

8/10 Good

Rowena

Stayed 1 night in Apr 2024
Response from Manila Prince Hotel Team on May 3, 2024
Dear guest,Thank you for giving us a positive rating. Looking forward to welcoming you again soon. Take care!

10/10 Excellent

Hai-Duc, Lynnwood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, airy lobby, big room, great amenities. Good breakfast. Reasonable price.
Stayed 2 nights in Apr 2024
Response from Manila Prince Hotel Team on Apr 22, 2024
Dear guest, Thank you for your review and for giving us a positive rating. We are glad that you enjoyed your stay. Looking forward to welcoming you again soon. Take care!

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful service in room service breakfast, buffet and the bar downstairs was very unique.Enjoyed our stay
Stayed 3 nights in Apr 2024
Response from Manila Prince Hotel Team on Apr 15, 2024
Dear guest, Thank you for your review and for giving us a positive rating. We are glad that you enjoyed your stay. Looking forward to welcoming you again soon. Take care!

8/10 Good

Marc

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room was spacious and comfortable. Staff very friendly and helpful. Older hotel needs some improvement carpets in the room have a musty smell and are worn out. The very dirty curtains in the windows of the room was the biggest eye sore. The white curtains were no longer white just a shade of gray from dust. Please replace them in an otherwise very nice sized room with all the amenities. Please also think about a room safe for valuables.
Stayed 1 night in Mar 2024
Response from Manila Prince Hotel Team on Apr 15, 2024
Dear guest,Thank you for your valuable feedback. We are glad you enjoyed our spacious and comfortable rooms, and we appreciate your comments regarding the carpets, curtains, and room safe. Please be assured that we are currently working on replacements and improvements to enhance our guests' experience. Your input is essential as we continue to provide the best possible service and comfort at our hotel.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay due to the efficiency and kindness of the staff. However, before departure I was forced to pay pesos 800 for a bath towel that was allegedly stained!!! Therefore, although I enjoy my stay (great breakfast too), I will not come back to Prince Hotel again.
Stayed 3 nights in Apr 2024
Response from Manila Prince Hotel Team on Apr 15, 2024
Dear guest,Thank you for your feedback. We're pleased our staff's efficiency and kindness made your stay enjoyable, along with our great breakfast. We understand your concern about the towel charge and will use your feedback to enhance our guest experience. As we continuously improve our services, we hope you'll consider giving us another chance to provide you with an exceptional stay in the future.

8/10 Good

Dr. Ahmed Abdulla

Traveled with family
This property is safe to stay
Stayed 6 nights in Feb 2024
Response from Manila Prince Hotel Team on Apr 6, 2024
Dear guest,Thank you for highlighting our commitment to guest safety! We're glad you felt secure during your stay. Your peace of mind is our top priority, and we will continue ensuring a safe environment for all our guests. We hope to welcome you again soon!

10/10 Excellent

Merlinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manila Prince Hotel Team on Apr 6, 2024
Dear guest,Thank you for giving us a perfect rating! Looking forward to welcoming you again soon. Take care!

10/10 Excellent

Helen

Business traveler
All good thank u so much
Stayed 2 nights in Feb 2024
Response from Manila Prince Hotel Team on Mar 11, 2024
Dear guest, Thank you for your review and for giving us a perfect rating. We are glad that you enjoyed your stay. Looking forward to welcoming you again soon. Take care!

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent the new bar was very nice an different. I enjoyed the dinner and breakfast staff Thank you. Phillip Moore
Stayed 1 night in Feb 2024
Response from The Marketing Team. on Feb 26, 2024
Dear Philiipz, thank you for your review. Your insights are valuable as we continually work to enhance our guest experience. We look forward to welcoming you again soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from The Marketing Team on Feb 26, 2024
Dear Danielle, thank you for your review. Your insights are valuable as we continually work to enhance our guest experience. We look forward to welcoming you again soon!

8/10 Good

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well kkept up! The staff was very friendly and courteous!
Stayed 10 nights in Feb 2024
Response from The Marketing Team on Feb 26, 2024
Dear valued patron, thank you for your review. Your insights are valuable as we continually work to enhance our guest experience. We look forward to welcoming you again soon!

10/10 Excellent

CASIANO G. MACAWILI,, Humble

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique was their staff, they are very courteous and honest, friendly employees.
Stayed 22 nights in Jan 2024
Response from The Marketing Team on Feb 26, 2024
Dear Macawili, thank you for your review. Your insights are valuable as we continually work to enhance our guest experience. We look forward to welcoming you again soon!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Manila Prince on Feb 26, 2024
Dear valued patron, thank you for your review. Your insights are valuable as we continually work to enhance our guest experience. We look forward to welcoming you again soon!

8/10 Good

Gerry, Slave Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Marketing Team on Feb 26, 2024
Dear valued patron, thank you for your review. Your insights are valuable as we continually work to enhance our guest experience. We look forward to welcoming you again soon!

10/10 Excellent

Erniño

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff,very comfortable
Stayed 2 nights in Jan 2024
Response from The on Feb 6, 2024
Dear Patron, Thank you for choosing Manila Prince Hotel. Your feedback on our property's amenities and offers are highly appreciated and treated with utmost priority so that we may improve our guest's overall experience.. Thank you.

10/10 Excellent

YOKE LIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfied.
Stayed 4 nights in Jan 2024
Response from The Marketing Team on Feb 6, 2024
Dear Yoke, Thank you for choosing Manila Prince Hotel. Your feedback on our property's amenities and offers are highly appreciated and treated with utmost priority so that we may improve our guest's overall experience.. Thank you.

10/10 Excellent

Erniño

Stayed 2 nights in Jan 2024
Response from Manila Prince Hotel Management on Mar 25, 2024
Dear guest, Thank you for your review and for giving us a positive rating. We are glad that you enjoyed your stay. Looking forward to welcoming you again soon. Take care!

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Marketing Team on Jan 13, 2024
Dear Samuel, Thank you for leaving a property rating. We look forward to welcoming you again, soon!

10/10 Excellent

AURORA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from The Marketing Team on Jan 11, 2024
Dear AURORAS, Thank you for choosing Manila Prince Hotel for your stay. We look forward to welcoming you again, soon!

10/10 Excellent

Don

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at this Hotel a lot, their breakfast is fresh and my wife likes it
Stayed 3 nights in Dec 2023
Response from The Marketing Team on Jan 4, 2024
Dear Don,Thank you for leaving a property review. We hope you had a great time at Manila Prince Hotel. See you again, soon. Take care!

10/10 Excellent

Riza

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff and crew are approachable.
Stayed 1 night in Dec 2023
Response from The Marketing Team on Jan 4, 2024
Dear Valued Client,Thank you for leaving a property review. We hope you had a great time at Manila Prince Hotel. We look forward to welcoming you soon. Thank you.

8/10 Good

Julian

Liked: Cleanliness, staff & service
It’s alright
Stayed 12 nights in Dec 2023
Response from The Marketing Team on Jan 4, 2024
Dear Julian,Thank you for leaving a property review. We hope you had a great time at Manila Prince Hotel. We look forward to welcoming you soon. Thank you.

10/10 Excellent

Macoy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean spacoius room
Stayed 2 nights in Dec 2023
Response from The Marketing Team on Jan 4, 2024
Dear Mac-OyThank you for leaving a property review. We hope you had a great time at Manila Prince Hotel. We look forward to welcoming you soon. Thank you.

10/10 Excellent

Matyas

Stayed 3 nights in Dec 2023
Response from T on Jan 4, 2024
Dearest Matyas,Thank you for leaving a property review. We hope you had a great time at Manila Prince Hotel. We look forward to welcoming you soon. Thank you.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel
Very affordable and clean
Stayed 1 night in Dec 2023
Response from Manila Prince Hotel Team on Dec 18, 2023
Dear guest, Thank you for your review and for giving us a positive rating. It is our pleasure to be able to deliver great value to our guests and we are glad that you found our services to be reasonably priced. Looking forward to welcoming you again soon. Take care!

10/10 Excellent

Sherry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Sherry on Feb 26, 2024
Dear Sherry, thank you for your review. Your insights are valuable as we continually work to enhance our guest experience. We look forward to welcoming you again soon!

10/10 Excellent

Divine Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Nov 2023
Response from Manila Prince Hotel Team on Dec 6, 2023
Dear guest,Thank you for giving us a positive rating. Looking forward to welcoming you again soon. Take care!

10/10 Excellent

Emil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, friendly stuff, but far from airport. Good breakfast, and see you again!
Stayed 7 nights in Nov 2023
Response from Manila Prince Hotel Team on Dec 1, 2023
Dear guest,Thank you for sharing your experience with us. While our hotel may be a bit distant from the airport, we pride ourselves on being centrally located in the heart of Manila, providing easy access to various tourist destinations and modern conveniences. We value your insights and hope you had a chance to explore the vibrant surroundings during your stay.

4/10 Poor

Gagik

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Ants in the rooms, shower/bathroom tub leaking. Overall dirty carpet and windows.
Stayed 14 nights in Nov 2023
Response from Manila Prince Hotel Team on Dec 1, 2023
Dear guest, We are disappointed that your experience did not meet your expectations. We appreciate your feedback, and rest assured that we are continuously reviewing our systems, facilities, and services to make further improvements. We hope that you will give us another chance and visit us again soon.

10/10 Excellent

Rizalina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxs atmosphere. More like a home..cosy, quiet, safe & the foods
Stayed 1 night in Nov 2023
Response from Manila Prince Hotel Team on Nov 25, 2023
Dear guest, Thank you for your review and for giving us a positive rating. We are glad that you enjoyed your stay. Looking forward to welcoming you again soon. Take care!

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Manila Prince Hotel Team on Nov 25, 2023
Dear guest,Thank you for giving us a positive rating! Looking forward to welcoming you again soon. Take care!

8/10 Good

Theresa Huong

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s really good
Stayed 4 nights in Nov 2023
Response from Manila Prince Hotel Team on Nov 25, 2023
Dear guest, Thank you for your review and for giving us a positive rating. We are glad that you enjoyed your stay. Looking forward to welcoming you again soon. Take care!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, included breakfast and accomodations were all excellent.
Stayed 2 nights in Nov 2023
Response from Manila Prince Hotel Team on Nov 25, 2023
Dear guest,Thank you for your review and for giving us a positive rating. We are glad that you enjoyed your stay. Looking forward to welcoming you again soon. Take care!

8/10 Good

Khalid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manila Prince Hotel
Generally my experience was good. Couple of niggles, with my room..Bidet was not fully working and toilet seat was loose..My biggest issue was with the room next door, some teenagers and children playing about till 1am in the morning..despite reporting the issue to reception, I was told it was not their responsibility to deal with the problem and they would phone me back, which they never did? In the morning I reported the niggles with the bathroom and disturbance to the duty manager..I think his name was Jeff? Problem was resolved immediately..thank you Jeff 😁 Manila Prince Hotel, does try to maintain a presentable dress code for breakfast and dinner.. Room size are big and above normal size, furniture in the room looking a bit worn and outdated. I would say the hotel would probably qualify as 3/4. Located is busy area outside because of the main road and traffic.. sometimes can be a long wait for taxi to accept job, via Grab or Joyride..Staff are friendly and helpful.. Breakfast buffet is good, but would benefit from having more selection for veggies, obviously no Kosher or Halal selection available, ..I didn't get a chance to try lunch or dinner... Hotel has a swimming pool, but is not heated, mainly for children because it is small. Hotel has an additional restaurant, I think it's Chinese or Japanese. There is a security check in machine, with bags and body search with scanner at entrance. Hotel does offer value for money, compared to other hotels.
Stayed 1 night in Oct 2023
Response from Manila Prince Hotel team on Nov 8, 2023
Dear guest,Thank you for sharing your feedback on your recent stay at Manila Prince Hotel. We appreciate your observations and are glad to hear that our Assistant Operations Manager, Jeff, promptly resolved the issues you encountered in your room. We also value your comments on the hotel's facilities, staff, and value for money. Your insights will help us make improvements and provide an even better experience for our guests in the future. We hope to have the opportunity to welcome you back in the near future.

10/10 Excellent

Rizalina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good ambience
Stayed 3 nights in Oct 2023
Response from Manila Prince Hotel Team on Oct 30, 2023
Dear guest, Thank you for your review and for giving us a positive rating. We are glad that you enjoyed your stay. Looking forward to welcoming you again soon. Take care!

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Manila Prince Hotel Team on Oct 30, 2023
Dear guest, Thank you for giving us a perfect rating. Looking forward to welcoming you again soon. Take care!

10/10 Excellent

EDWARD

Stayed 1 night in Oct 2023
Response from Manila Prince Hotel Team on Nov 14, 2023
Dear guest,Thank you for giving us a perfect rating! Looking forward to welcoming you again soon. Take care!

8/10 Good

Damaso

Stayed 3 nights in Oct 2023
Response from Manila Prince Hotel Team on Nov 8, 2023
Dear guest, Thank you for your review and for giving us a positive rating. Looking forward to welcoming you again soon. Take care!

8/10 Good

Elorde, Lake havasu city

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Big rooms and great hotel staff
Stayed 2 nights in Oct 2023
Response from Manila Prince Hotel Team on Oct 23, 2023
Dear guest,Thank you for your review and for giving us a positive rating. It is our aim to provide comfortable rooms and we are glad that you found our hotel staff to be great. Looking forward to welcoming you again soon. Take care!

4/10 Poor

Sherry, NCD

Stayed 1 night in Oct 2023
Response from Manila Prince Hotel Team on Nov 8, 2023
Dear guest, We hope that you will be able to share with us details regarding your stay so that we can further address your concerns. Looking forward to hearing from you.

8/10 Good

Elorde, Lake havasu city

Traveled with partner, Traveled with family
Close to shopping malls and universities
Stayed 1 night in Oct 2023
Response from Manila Prince Hotel Team on Oct 23, 2023
Dear valued guest,Thank you for giving us a positive rating! We are glad that you found our location to your liking. Looking forward to welcoming you again soon. Take care!

10/10 Excellent

Elorde, Lake havasu city

Liked: Cleanliness, staff & service
Room needs upgrade
Stayed 1 night in Oct 2023
Response from B on Oct 9, 2023
Dear guest, We appreciate your feedback, and rest assured that we are continuously reviewing our systems, facilities, and services to make further improvements. We hope that you will give us another chance and visit us again soon.

10/10 Excellent

Maria Mercedes

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect
Stayed 2 nights in Sep 2023
Response from b on Oct 9, 2023
Dear guest, Thank you for your review and for giving us a positive rating. We are glad that you enjoyed your stay. Looking forward to welcoming you again soon. Take care!

10/10 Excellent

paul, Bowie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff.
Stayed 14 nights in Sep 2023
Response from B on Oct 2, 2023
Dear guest, Thank you for your kind review! We strive to provide the best experience for our guests, and your feedback means a lot to us. We look forward to welcoming you back in the future.