“We booked a suite, but when we arrived, the night shift employee insisted we had only reserved a standard room, even after we showed her our confirmation email clearly stating we had booked a suite. She then told us there were no suites available and said we could speak with the manager the next morning.
To make matters worse, we checked the hotel’s website that same evening, and it still showed suites available to book.
The next morning, the manager confirmed that our reservation was indeed...
“We booked a suite, but when we arrived, the night shift employee insisted we had only reserved a standard room, even after we showed her our confirmation email clearly stating we had booked a suite. She then told us there were no suites available and said we could speak with the manager the next morning.
To make matters worse, we checked the hotel’s website that same evening, and it still showed suites available to book.
The next morning, the manager confirmed that our reservation was indeed...
AARON