“The room was filthy and in disrepair. It spoiled our trip and the hotel were not concerned at all when I complained. We didn’t use the pool as planned as we had no faith in cleanliness after the state of the room. Filthy glasses. Hair in the bed. Mould all over the bathroom. Dead bugs rolled into the roller blinds. Spiders webs everywhere- and not new ones - many had mummified spiders in!
Reception closed at 10 and we were unable to complain so had to sleep in the filth. Then when we asked to...