Andover Nature Reserve 4 Stars Hotels

"Beautiful hotel with stunning rooms and real sense of luxury. The pool and grounds are so tranquil and calm and everything is immaculate The staff are attentive and professional and the setting is beautiful with giraffe and zebra roaming around - so lovely. The restaurant is gorgeous. The only tiny bit of feedback is that the restaurant staff got things a bit confused for us and forgot some of the food and got the courses mixed up so the children got their main courses while the adults were served the starter so then had to wait ages for their pudding while we had the rest of the meal, and the side orders of vegetables never materialised but overall we had a wonderful stay "

"Start with the good things...the setting is beautiful and the receptionist was very kind. The roads were well maintained and parking was easy. The place has a lot of potential. The disappointing issue was that the Expedia listing is not accurate and the owners were completely non-responsive. The restaurant is not open as described in the listing (breakfast is provided, though). Also, the tent I booked said it had a private pool. That was not the case at all. The listing for both tents listed a private pool but it was only available to one of them. That would not have been bad if the owner had given me the courtesy of a response. When I brought it up, they ignored my message. I know they read it from the read receipt. Later, when the power went out, I notified them. No response until morning when they curtly informed me of the time it came on (just maybe 10 minutes later). Coincidentally, I was fully aware of that time and didn't intend my message as a complaint. I felt they were offended by it since they didn't respond until 8 hours later. Finally, the 3 spiders in my sheets were the last straw. It was a tent, so maybe understandable, but I did not feel confident that I found them all. I checked out early and they obviously did not offer a refund. I did notify Expedia of the listing discrepancies and they attempted to contact the owners with no success. Beautiful place, but know what you are getting. As an experienced traveller, this is the first negative review of my life."

"You couldn’t ask for a better safari lodge! The room was spacious and comfortable, the food was good and the game drives were absolutely amazing!"

"Great trips. Great lodging. Good to great food. Great guides who try hard to make sure guests see wildlife."