“We accidently booked the room for the wrong night and arrived the following day. Instead of offering us the room gratis, since the hotel was far from full, they offered us a $10 discount on the room that night and provided no refund at all for the previous night. This certainly was not good customer service and we were disappointed. There was no way of dropping our bags off at the front door and instead we had to transport our bags from the remote parking lot across cobble stone streets for...
“We accidently booked the room for the wrong night and arrived the following day. Instead of offering us the room gratis, since the hotel was far from full, they offered us a $10 discount on the room that night and provided no refund at all for the previous night. This certainly was not good customer service and we were disappointed. There was no way of dropping our bags off at the front door and instead we had to transport our bags from the remote parking lot across cobble stone streets for...
howard