Stoford 4 Stars Hotels

"Very comfortable hotel. Lovely location 5 min walk to cathedral. Room was a bit warm for our liking, as it was a top floor room and we had sunny weather. Dinner was excellent, breakfast was okay."

"Location of the hotel was perfect. Everything was a short walk to the cathedral, shopping, market place and Elizabeth gardens. We parked in the short term car park on Brown street and the hotel provided a parking card for £6 a night which is reasonable. The also provided a fan as it was hot. Missing is a mini fridge. That would have been nice to keep our drinks cold."

"There was no lift and although staff helped me with my case,I still had to climb up and down to the 2nd floor. I had asked for a lower room because I have severe heart failure, despite having booked in January, there were many people, far fitter than me on the 1st floor. My room was clean but the curtain was not hanging properly. Many of the carpets need a clean, so did the big window on the stairs which was filthy with cobwebs, The garden needed tidying up, there were cigarette butts everywhere. The parking was perfect. Most of the staff were very helpful."

"Bedding was clean, room was clearly old - flaking paper, damp marks, wonky fittings, including the base of a kettle stuck to a table with the plug cut off. Hotel has no lifts, I believe it is a listed building and therefore hard for them to install. Staircases are not well kept, lumpy, overhanging steps in places, dips in others. Hotel has an extraordinary number of stair cases, to get to my room I had to traverse more than 6, some up, some down. I had previously requested a room with as few stairs as possible to get to as I travel with heavy work equipment. I was supplied with 2 small sachets of coffee for a 2 night stay. The TV worked, I was able to open the window. There was a broken fan on the floor of the wardrobe. It felt safe, the town is very pretty, staff were friendly."

"Unsatisfactory. No kettle in the room—I had to ask twice. Restaurant service was slow and inattentive. The steak pie had very little gravy, and the same staff member was on her phone at the service counter, so I couldn’t request more. No offer of dessert. The bedroom door emits a mini alarm when opened, which is irritating late at night. The walls are thin, with corridor doors slamming and disrupting sleep. At breakfast, up to five staff were gathered near reception, coming and going for drinks, but none assisting in the dining area; only the chef entered the buffet area, still wearing an outdoor puffer coat. On checkout, I was asked for an additional balance despite having already paid in full; when I produced my receipt, the manager (polite and not suspect of wrongdoing) immediately resolved it, suggesting a system error."

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"Hotel and grounds were very nice and parking was easy. Having seen they had a restaurant, was a little taken by surprise to find out they did not serve dinner. They do provide transport to restaurants in town though"

"The building is centuries old, so keep that in mind. The stairs are not always level, but they manage to provide modern amenities. The restaurant is a favorite among locals for good reason. And the House is across the street from the cathedral. So convenient."

"Check in was ok. The booking website failed to include an option which included breakfast, so I had to pay separately for that. The hand basin in my room was partially blocked and took ages to drain. .... other than that, it was most comfortable, thank you."