Bintan 5 Stars Hotels

"Clean and staff is courteous "

"Very accommodating staf"

"great staff and very decent food with Asia’s largest swimming pool - at least, that was what i was told"

"Ok property. Can do better to communicate with guests better "

"Room was great, staff was extremely helpful and friendly. Plent of amazing food options with an amazing peaceful, beach environment. "

"Private pool is amazing. Staffs are friendly "

"Employees are so kind that we felt comfortable "

"Very friendly and good staff going way beyond and helping us out when needed "

"The staff at the ferry terminal pick up and concierge are very helpful. I don’t remember all the names but Ode helped us with the bags while we cycled to the hotel. Food wise Indonesian food is great and breakfast choices are many. View from the pool is amazing."

"Hotel sans vie, (épidémie coronavirus et saison Des moussons). Nous devions être entre 40 et 70 clients. Malgré ce petit nombre de clients, le service était déplorable. Le personnel, qui était plus que suffisant, se trompait dans la prise des commandes (même les commandes les plus simples du style : 2 pasta du mois et 2 pizzas du mois). Nous avons reçu 3 plats sur 4 après plus de 45 minutes d’attente. En plus les plats n’arrivaient jamais ensemble. En fait nous mangions chacun notre tour à la...

"I like the daily breakfast and the massage at the hotel."

"The hotel is under renovation so we could not stay there. Called hotels.com but was put on hold for a ridiculous 92minutes. Agent said will look for a vacancy nearby the amir hotel and get back to me, but did not get back to us after waiting for close to 2 hours. Walk in to a nearby hotel and was immediately offered a room. Waste my time, international call time, money and most importantly ruined the trip for me and my girlfriend. I wish to speak to the higher up of hotels.com for compensation."