부다페스트 도심 5성급 호텔 추천

"객실은 오래 되긴 했지만 청결하게 관리되고 있었고 직원들도 친절했어요. 아침식사는 맛은 괜찮은 편이었으나 종류가 그리 다양하진 않았던 것 같습니다."

"I am extremely disappointed with my recent stay at this Kempinski property. I had previously encountered an issue where my child’s age was incorrectly set to a default of 2 years old in other bookings on Hotels.com. To avoid this, I sent a message 10 days prior to check-in to clarify that the actual age is 11, but I received no response. Upon arrival, I was told a cradle had been prepared for my room. When I asked why, the staff told me to verify the age myself and demanded documents from Hotels.com proving my child's age. It was only after I questioned how they could prepare a cradle without knowing the age that another staff member checked the system and confirmed it was listed as 2 years old. Although I stated that an extra bed was unnecessary, they forced me to pay for one, claiming it was mandatory per policy. The lack of professionalism continued with the room environment. Construction started on the first floor at 8:55 AM without any prior notice during check-in, and the noise was deafening. Furthermore, the laptop Wi-Fi disconnected constantly, taking far too long to reconnect each time. This experience was far below the standards expected of the Kempinski brand. Highly disappointed and would not recommend. "

" the system of the whole hotel was so out of control. I booked the hotel for 3 nights and also 1 night more later, although I made a reservation seperately, it was done with hotels.com and from the counter, when i checked in, i paid 100 euros to upgrade my room for better Danube view for succesive 4nights of same room "