Feakes 5 Stars Hotels

"The staff were super friendly and welcoming and there were great amenities, but there were general maintenance issues which let the 5* rating down e.g., air con unit and room phone were faulty when we arrived and there were chunks of glass/breakages on some of the furniture in our room (coffee table and kitchen cabinet drawers). Overall service in the restaurants was good but on some occasions we had to follow up with the staff on the whereabouts of our food and drinks after waiting a fair while. Whilst the hotel app was useful for accessing some information, it wasn't great in terms of getting a response from staff when requesting services or making reservations as per instructions from reception. It would be nice not to have to rely on technology on holiday especially when the main purpose of the holiday is to disconnect from technology."

"Clean room friendly staff"

"The hotel is quite outdated for my taste, it definitely needs a refurb. The view his er is stunning"