In Lete, a hotel needs to provide a certain number of upscale conveniences to earn 5 stars. These can include on-site gyms, saunas and spas, gourmet restaurants, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their outstanding service. You can expect things like nightly turn-down services, concierge services and in-room massages. Some may even offer special touches such as a welcome gift.