Abbeystead, Lancaster hotel rooms at the Diamond Resorts

"This was the second and last time we stayed at this hellhole, the room was dirty, a sea view but you can't see out of the window , it was that dirty, I asked several times for it I be cleaned , for my sheets to be changed and room cleaned , and they didn't , £360 for two nights for this level of service. The radiators are on all day and all night full blast in the room, this is no exaggeration. The TV or remote doesn't work and is about 20 years old, I can not understand how it can be this bad and still run as a business, I feel like I've been scammed . There's a kids play room in the basement, the door handle is hanging off if a kid ran to that door and lost balance they have there eye out. Its laughable they've don't nothing to rectify the poor service in anyway, when I spoke to the manager when we were leaving he wasn't in anyway sympathetic or concerned about all the problems we had, just gave me another email address and totally passed the book as as did every member of staff I spoke to all weekend. Do not waste your money and do not stay at this hotel, worst hotel experience of my life, will never visit again Warning to anyone thinking of visiting Blackpool, just have a look about and avoid this place like the plague"

"very good will come back"

"Everything was fine "

"Terrible breakfast, bars & coffee stations not open, had to book to use the pool, extra charge for parking"

"From the moment we arrived till we checked out this hotel delivered. Lovely welcome on arrival, spacious clean room. Comfortable bed, handy fridge, sofa. Delicious buffet breakfast. My preferred eggs were not in the buffet but asked and they were provided no problem. Evening meal was delicious too. Waiting staff very pleasant and helpful. Spa facilities were great. You pay £10 for use of the facilities. Well worth it. Loved the heated beds. Plenty treatments on offer too. Take £1 coin for the lockers. Hotel is set in lovely grounds and is very central for touring the area. Preston 30 mins by bus (no's 40&41) where you can catch a bus or train to many places. Not far from Blackpool, Liverpool, the Lakes, the Dales. We would highly recommend this hotel and would return if in the area."

"First glance at the hotel was a disappointment not what the pictures showed on Expedia looks run down. Was only staying for 1 night. Check in was fine nice and quick. Hall ways looked dirty like they hadn’t been hoovered in a week or so. Found a used tea bag on the window sill. The room was terrible stains on the carpets. Wall paper was peeling from the walls, damp in the room, holes in the bathroom walls. Asked to change rooms got to say staff members really friendly and helpful. Unfortunately the different room was in a similar condition. And the hall way stunk of weed been smoked. Told the reception and nothing was done about it. Didn’t use much of the facility’s as I just wanted to get checked out and leave. Really not worth £176 a night"

"Didnt use the bar but breakfast was very good."

"Had a great stay . Could not fault the staff the food the entertainment. The only let down for me was the bedrooms very small & need renovated to a better standard . It would not stop me booking again "

"We went for the "privilage" room, the best option they have cause it came with a walk in shower. That was a must as my partner has an injury. We stayed 2 nights, the room was so basic, very similar to the Premier Inn just slightly bigger. So bad points, there was a 1 inch gap still there when you close the window, so it was pointless closing it. You could hear the traffic on the motorway and the wind was still blowing through. As we walked out into a courtyard area, my partner slipped and fell on the floor because it was so slippery. They mopped the outside tiling floor and didn't display wet floor signs. It looks good from the outside but the inside was very basic and you pay way more than its worth."