Disappointing doesn’t sum it up. For the cost of AU$500 a night I would have expected better. While I respect there was an expo on, hence the full bookings, I was paying this, not my company.
Only rooms available were smoking despite me booking non-smoking. The response was ‘this is the Gulf everyone smokes, nearly all our rooms are smoking’. I have never heard such a poor statement.
I was shown one room where I couldn’t walk through the door due to overpowering smell. The second room hardly better, but I felt this wasn’t going to improve.
Window doesn’t open, my eyes sting, everything now reeks of cigarette and no alternative was provided.
Water dribbles from shower and is cold.
Add to this, I was called 3 times to find out when I’d be checking out. Time is clear as 12 noon. Uncertain why I was called twice the day before and then after 11am.
If you want to feel unwelcome, this is the place. The only redeeming qualities was the understanding manager and helpful staff at the main door. Pool was ok, but rundown around it.
I’m genuinely upset by this whole situation. I have come here to visit a friend whose husband has passed I shared I would possibly extending my stay. Nope…this has been absolutely awful and I booked elsewhere.