Dear Jama,We apologize for the inconvenience caused due to cleanness and poor service. We regret any troubles you faced and we are working hard to ensure that it doesn't happen again.Please feel free to contact us if there is anything else we can do to make it up to you.

Thank you for your comment. We are at the center of Bole and it is more active place for social activities like walking round,visiting malls,shopping etc.. I hope next time when you come contact front desk agents for information. With hospitality Regards, Yesewzer M. Front office Head

Thank you for your compliments, we will take care of the bath room problem. with Ethiopian hospitality regards.

Dear Partner, I request personally a great apology for your uncomfortable situation.Because some times the on line booking is late we request guests payment or their booking Id, so if the room was not ready by the time of your arrival it shows that we didn't receive the booking before hand. The on the road guides are beyond our control it is the problem of all hotels at around. we have reported so many times to the community police but the result is not so satisfactorily.Based on this comment our security officer will go once to remind them, pls. be sure our drivers never request guests for private Guiding. I regret and request once again for your apology for your uncomfortable situation. Thank you and wish you all the best.

Thank you

dear partner , thank you for your review , it is very constructive to improve our service we have taken an action to the commented spot. Thank you and wish you all the best.

Thank you

Dear respected guest, thank you for your stay in our hotel and the constructive comments. we have the reception desk at the airport get-away to assist our guests apart from this we are communicating our guests by the time of booking to serve a shuttle service to the hotel.Any ways we still do our best to reach our clients at the airport. Thank you and wish you all the best.

Dear Partner,greetings from Empire Addis & thank you for your review it supplements our effort to make our service to the standard of guests satisfaction. thank you wishing you all the best.

Dear Partner greetings from empire Addis & thank you for the review you made. it assists us to see some of our short comings including the fare of taxi drivers. Thank you and wish you all the best.

Thank you dear partner, your comment assists us in our further effort to be more efficient. Thank you and wish you all the best.

Thank you dear Partner , hopefully you enjoyed our services upart from Electricity failure this will be solved very soon. Thank you and wish you all the best.

Dear partner, thank you for having you at our establishment as a guest . your comment helps us to strengthen our service quality to be sustainable. Thank you once again and wish you all the best.

Thank you dear Partner your comment assists us to improve our short comings. Thank you and wish you all the best.

Dear Jessica, thank you for using our accommodation while you were here in Addis. your comment is very constructive and help full for our sustainable service giving. Thank you and wish you all the best. Fesseha Sahelle manager

Thank you and we appreciate your comment because it helps us to follow up every detail. thank you and wish you all the best. Fesseha Sahelle Manager

Thank you and appreciate for the comments given , We will try to maintain the maximum service standard. Thank you and wish you all the best.

Thank you for choosing us :) :) :) . We will work harder for five star(*****).

Thank you for choosing us :) :) :). We will work harder for five (*****) stars.

Thank you for your comment alerting us to the problem you have been having with our hotel. I am sorry you have been subjected to such a frustrating series of events and we pride ourselves on responding to customers' concerns, this is just in response. I certainly understand your frustration at being disconnected with internet as because of a failure from the internet service provider (ISP) which affects not only our hotel, the whole area of the Bole part. In regard to smoke and shuttle service, it's strange and unusual to hear about, as we apply highly restricted rules in smoking for all of our non smoking rooms except special requests and as we provide free shuttle service from/to ADD airport with alert airport pickup.no fee can be requested for this service by the hotel shuttle service car. I trust you will look into this matter and see that proper action is taken to uphold the rules just to preserve the beauty and well known impression of our hotel specially with online reservation stakes. We will make every effort to see that this never happens again. We appreciate your business and will do everything we can to serve your needs. Again, I apologize for the distress this may have caused you. Thank you for your comments. We hope to serve you again and I will gladly do what I can to be of assistance. We wish all our clients best hospitality regards,