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Reviews of The Playford Adelaide MGallery

5 out of 5
The Playford Adelaide MGallery
120 North Terrace, Adelaide, SA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 725 out of 1003 reviews" "
Rating 8 - Good. 212 out of 1003 reviews" "
Rating 6 - Okay. 47 out of 1003 reviews" "
Rating 4 - Poor. 11 out of 1003 reviews" "
Rating 2 - Terrible. 8 out of 1003 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

ROSA

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are amazingly friendly. Nice room with gorgeous furniture. Loved staying there
Stayed 1 night in May 2024

10/10 Excellent

DARYL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and spa, New York Loft is amazing, as is the buffet quality and selection. The staff are very friendly and efficient.
Stayed 1 night in May 2024
Response from Ricky on May 20, 2024
Thank you, Daryl, for the wonderful review! We can't wait to welcome you back. Hope to see you soon.Warm regards,Playford Team

10/10 Excellent

XIAOJIN

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious junior suite
Stayed 2 nights in May 2024
Response from Ricky on May 20, 2024
Thank you, Xiaojin, for the perfect review! We are delighted to hear you enjoyed your stay and hope to see you back soon.Warm regards,Ricky Guest Experience Manager

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ricky on May 20, 2024
Thank you, Adam, for choosing the Playford! We look forward to welcoming you back.Warm regards,

10/10 Excellent

Kerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, amazing location
Stayed 2 nights in May 2024
Response from Ricky on May 17, 2024
Thank you, Kerry, for the wonderful review! We look forward to welcoming you back.Warm regards,Playford Team

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Ricky on May 17, 2024
Thank you, Peter, for choosing the Playford! We truly value your review and can't wait to welcome you back.Warm regards,Playford Team

10/10 Excellent

hsien an

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ricky on May 11, 2024
Thank you, Hsien, for choosing the Playford! We can't wait to welcome you back.Warm regards,RickyGuest Experience Manager

10/10 Excellent

Anastasia

Stayed 3 nights in Apr 2024

2/10 Terrible

Hui-Wen

Business traveler
Disliked: Cleanliness, staff & service, amenities
Surprisingly to see finger prints on bathroom mirror, stains on carpet and lounge sofa when I got in the room. The iron in room was certainly damaged and broken prior to my arrival as it sticked on my cloth and ruined my shirt right away after I plugged in and waited for steam coming out. The duty manger Nick didn't even want to bother to check the iron or my shirt and said that iron was not used for a long time as guests don't usually use iron in room! Then the executive housekeeper said later that iron was totally fine but just couldn't be used anymore?! No one was even bother to say a simple sorry or looking into any solutions. Very disappointed with this poor quality of service and rude attitude.
Stayed 2 nights in Apr 2024
Response from Ricky on May 17, 2024
Dear Hui-Wen, thank you for sharing your experience.Sincerely,Playford Team

10/10 Excellent

Renuka

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms!
Stayed 2 nights in Apr 2024
Response from Ricky on May 5, 2024
Thank you, Renuka, for the wonderful review! Hope to see you back soon.Kind regards,Playford Team

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ricky on Apr 27, 2024
Thank you, Michael, for choosing the Playford. We look forward to welcoming you back.Hope to see you soon.Warm regards,Ricky Guest Experience Manager

10/10 Excellent

Wally

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything around the city
Stayed 5 nights in Apr 2024
Response from Ricky on Apr 28, 2024
Thank you, Wally, for the wonderful review! We look forward to welcoming you back.Warm regards,Ricky Guest Experience Manager

10/10 Excellent

David Kyle Peter

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Apr 2024
Response from Ricky on Apr 28, 2024
Thank you for the incredible review! I've shared your comments with the team. It's important to us. Hope to see you back soon.Warm regards,Ricky Guest Experience Manager

6/10 Okay

Emma

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I booked this room specifically for the large spa bath, but to be put into a accessible room with a smaller spa bath than i stayed in last time. The whole reason i booked the room was for the large spa bath... so i am quite disappointed in this stay. No other issues (apart from the hair dryer needs to be test and tagged as it is overdue), but the spa bath was very disappointing and made me rethink staying here again. The view of the building across the road was also uninviting. Was woken up at 7am by loud crashing and clanging from the street.
Response from Ricky on Apr 28, 2024
Thank you, Emma, for choosing the Playford! We truly value your feedback. I have left a profile note for a complimentary upgrade to a north terrace junior suite for your next stay. We look forward to welcoming you back.Warm regards,Ricky Guest Experience Manager

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property, the staff were very approachable and made the stay memorable. The buffet breakfast has a large selection of high quality options. I highly recommend The Playford when staying in Adelaide.
Stayed 5 nights in Apr 2024
Response from Ricky on Apr 27, 2024
Thank you, Lauren, for the wonderful review! I've shared your comments with the team. It's important to us. Hope to welcome you back soon.Warm regards,Ricky Guest Experience Manager

10/10 Excellent

Katharina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Ricky on Apr 21, 2024
Thank you, Katharina, for choosing the Playford! We truly appreciate your review and look forward to welcoming you back. Hope to see you soon.Warm regards,Ricky Guest Experience Manager

10/10 Excellent

Fang Yi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ricky on Apr 21, 2024
Thank you, Fang Yi, for the wonderful review! We look forward to welcoming you back.Hope to see you soon.Warm regards,Playford Team

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff service - not just one or two staff - every single person we encountered. Consistently high and appears the staff enjoy a positive culture. Will stay again. Location great.
Stayed 1 night in Apr 2024
Response from Ricky on Apr 21, 2024
Thank you, Sarah, for such a beautiful review! The team will love your comments. Hope to see you back soon. Warm regards, Ricky Guest Experience Manager

10/10 Excellent

Kate

Traveled with family and small children
Liked: Property conditions & facilities
Lovely helpful staff clean & tidy
Stayed 1 night in Apr 2024
Response from Ricky on Apr 21, 2024
Thank you, Kate, for such a beautiful review! I've shared your comments with the team. Hope to see you back soon.Warm regards, Ricky Guest Experience Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ricky on Apr 21, 2024
Thank you, Daniel, for the amazing review! Hope to see you back soon.Warm regards,Playford Team

8/10 Good

Ann

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very good experience. A couple of issues with restaurant availability and availability of decaf coffee at breakfast and interruption of Foxtel TV service, all of which were acknowledged and promptly fixed to our staisfaction by management. We would stay here again.
Stayed 2 nights in Apr 2024
Response from Ricky on Apr 12, 2024
Thank you, Ann, for choosing the Playford! We truly value your comments and look forward to welcoming you back.Kind regards,Playford Team

4/10 Poor

Theodore

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is a 3—or 4-star hotel masquerading as a 5-star hotel. While there have been renovations and a few upgrades, the property is far worse than what the pictures show. Most rooms face a parking structure or an alley and contain gross and dirty bedspreads and furniture. The bed hurt my back the next day and contained stains across the sheets. Additionally, each floor is guarded by strange and uncomfortable glass doors. Overall, for the price tag of over two hundred dollars, you are better off staying at a cheap hotel for the night or stretching for the upgrade at the Sofitel down the street. I would not recommend it to anyone.
Stayed 1 night in Apr 2024
Response from Ricky on Apr 9, 2024
Dear Theodore, we are sorry to read of your disappointment and experience at out hotel. Thank you for sharing, it's important to us.Sincerely,Playford Team

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent attentive staff, great room with nice touches like fresh water each day, and the barely used pool meant it felt like our own personal one!
Stayed 4 nights in Mar 2024
Response from Ricky on Mar 31, 2024
Thank you, Richard, the team will love your review! We hope to welcome you back soon.Warm regards,Ricky Guest Experience Manager

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service, beautiful room. Great stay!
Stayed 1 night in Mar 2024
Response from Ricky on Mar 31, 2024
Thank you, Hannah, for the incredible review! We hope to welcome you back soon.Warm regards,Ricky Guest Experience Manager

8/10 Good

Pramil

Stayed 1 night in Mar 2024
Response from Ricky on Mar 31, 2024
Thank you, Pramil, the team will love your review! Thank you again for choosing us.Warm regards,Ricky Guest Experience Manager

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Ricky on Mar 24, 2024
Thank you, Rosa, for the wonderful review. Hope to welcome you back soon.Ricky Guest Experience Manager

10/10 Excellent

KIERON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The junior suite we had was really spacious and decorated and furnished to a high standard
Stayed 3 nights in Mar 2024
Response from Ricky on Mar 21, 2024
Thank you, Kieron, delighted to hear you enjoyed your stay. Hope to welcome you back soon.Warm regards,Ricky Guest Experience Manager

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ricky on Mar 21, 2024
Thank you, Jean, for choosing the Playford! We look forward to welcoming you back.Warm regards,Ricky Guest Experience Manager

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Mar 2024
Response from Ricky on Mar 16, 2024
Thanks Nicholas, for the perfect review! We look forward to welcoming you back.Warm regards,Playford Team

6/10 Okay

Katrina

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Ricky on Mar 9, 2024
Thank you, Katrina, we appreciate you choosing us and hope to welcome you back in the near future.Warm regards,Ricky Guest Experience Manager

8/10 Good

Marinelle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to convention centre
Stayed 5 nights in Feb 2024
Response from Ricky on Mar 1, 2024
Thank you, Marinelle, for choosing the Playford! We appreciate your review and look forward to welcoming you back. Sincerely, Ricky Guest Experience Manager

10/10 Excellent

Gary Allan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful
Stayed 4 nights in Feb 2024
Response from Ricky on Feb 26, 2024
Thank you, Gary, we truly appreciate your feedback and are delighted that you had a wonderful experience with us. Hope to see you back soon.Warm regards, Ricky Guest Experience Manager

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautifully renovated hotel. Our room was spacious and tastefully decorated. Friendly, helpful staff who genuinely seemed happy in their workplace. This hotel is walking distance to the mall & to the tram which is free to the entertainment centre & gardens. Great location. Would highly recommend.
Stayed 2 nights in Feb 2024
Response from Ricky on Feb 26, 2024
Thank you, Helen, for such a beautiful review! I've shared your feedback with the team, it's important to us. Hope to see you back soon.Warm regards, Ricky Guest Experience Manager

10/10 Excellent

Mananya

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very well presented.
Stayed 1 night in Feb 2024
Response from Ricky on Feb 19, 2024
Thank you, Mananya, for choosing the Playford. I've shared your review with the team, it's important to us. Hope to welcome you back soon.Warm regards,Ricky Guest Experience Manager

10/10 Excellent

Arlen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great size and clean rooms, friendly staff, fantastic location
Stayed 2 nights in Feb 2024
Response from Ricky on Feb 19, 2024
Thank you, Arlen, for such a beautiful review! We hope to welcome you back soon.Warm regards, Ricky Guest Experience Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ricky on Feb 19, 2024
Thank you, Matthew, for choosing the Playford. We truly value your review and hope to welcome you back very soon.Warm regards,Ricky Guest Experience Manager

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ricky on Feb 19, 2024
Thanks, Sarah, for the amazing review! We can't wait to welcome you back. Hope to see you soon.Warm regards,Ricky Guest Experience Manager

10/10 Excellent

Ebony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Ricky on Feb 19, 2024
Thank you, Ebony, for choosing the Playford. I've shared your wonderful review with the team, it's important to us. Hope to see you back soon.Sincerely,Ricky Guest Experience Manager

10/10 Excellent

Sahar Ebrahiminejad Motlagh, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ricky on Feb 26, 2024
Thank you, Sahar, for choosing us! We truly value your review and hope to welcome you back very soon.Warm regards, Ricky Guest Experience Manager

10/10 Excellent

YUKI

Stayed 3 nights in Feb 2024
Response from Ricky on Mar 21, 2024
Thank you, Yuki, for the wonderful review! We look forward to welcoming you back.Warm regards,Ricky Guest Experience Manager

4/10 Poor

Tracey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inconvenience in the studio room of having the toilet downstairs. The quilts were too heaved and made me way too hot even with the aircon The bed was uncomfortable, I have slept less on my time there than ever before.
Stayed 2 nights in Feb 2024
Response from Ricky on Feb 26, 2024
Thanks, Tracey, for taking my call today to discuss your feedback. We appreciate you choosing the Playford and look forward to welcoming you back.Warm regards,Ricky Guest Experience Manager

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Ricky on Feb 10, 2024
Thank you, Dylan, for choosing the Playford! I've shared your review with the team, it's important to us. Hope to see you back soon.Warm regards,Ricky Guest Experience Manager

10/10 Excellent

zhaoguang

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, good location, good suna & pools
Stayed 3 nights in Feb 2024
Response from Ricky on Feb 5, 2024
Thank you, Zhaoguang, for choosing the Playford! I've shared your wonderful review with the team, it's important to us. Thank you again, hope to see you back soon.Warm regards,Ricky Guest Experience Manager

10/10 Excellent

Janet Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Ricky on Feb 4, 2024
Dear Janet, we truly appreciate your review! Thank you for choosing us, hope to see you back soon. Warm regards, Ricky Guest Experience Manager

8/10 Good

Nigel

Stayed 3 nights in Jan 2024
Response from Ricky on Mar 21, 2024
Thank you, Nigel, for choosing the Playford. We truly value your review and look forward to welcoming you back. Hope to see you soon.Kind regards,Playford Team

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was incredible, room amazing. Nothing to fault.
Stayed 2 nights in Jan 2024
Response from Ricky on Feb 4, 2024
Thank you, Nicholas, we truly appreciate your feedback and are delighted that you had a wonderful experience with us. Hope to see you soon.Warm regards, Ricky Guest Experience Manager

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute luxury
Pure luxury, one of the best hotels we’ve stayed at. Perfection.
Stayed 1 night in Jan 2024
Response from Ricky on Feb 4, 2024
Thank you, Julie, for the wonderful review! I've shared your comments with the team, it's important to us.Hope to see you back soon.Warm regards,Ricky Guest Experience Manager

8/10 Good

Hoon, Newington

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Facility is very good
Stayed 3 nights in Jan 2024
Response from Ricky on Feb 4, 2024
Thank you, Hoon, for choosing the Playford! We value your review and look forward to welcoming you back.Kind regards,Playford Team

8/10 Good

Ean

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy, good service, polite staff, close to everything. Above average but not 5 star.
Stayed 4 nights in Jan 2024
Response from Ricky on Feb 4, 2024
Thank you, Ean, for sharing your experience. We hope to welcome you back in the near future.Warm regards,Playford Team

8/10 Good

Nitin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, lovely room, great bar. Stayed in the junior suite, could definitely use some sound insulation, you can hear everything that is happening in the alley, it got really loud and certain times. Overall good stay
Stayed 3 nights in Jan 2024
Response from Ricky on Feb 4, 2024
Thank you, Nitin, for choosing the Playford! Your feedback is very important to us and we hope to welcome you back in the near future.Warm regards,Ricky Guest Experience Manager