I have been working 5 years as a consultant, stayed in hundreds of hotels around the world and this is by far the WORST EXPERIENCE I have ever had. I stayed there 4 nights. Some stories: I ordered food as room service and it took me ages as 90% of the menu items were not available. I called laundry service and no one picked up. The reception calls me at 01:00 AM, waking me up and asking me to go downstairs, without explaining why - I was scared to death - and they told me they simply made a mistake with the reservation, putting another’s name instead of my name on the room! Is this a valid reason to wake up a guest at 01:00am? The next day laundry didn’t arrive and the room was not cleaned, unbelievable! In the room there is only one small towel and the furniture is super old. During my following night I hear a huge noise outside, and I realise the fire alarm had gone off. It stayed on for 5 minutes and again, I was scared to death. The hotel was empty. No one told me what to do or if something happened. I couldn’t sleep anymore. When you are in the hotel, it seems to be in an horror movie. 4 stars?? Not even half of a star.