Ala Wai Harbor Tours

It is a pleasure to share our experience at Stay Hotel Waikiki. What impressed us most was the outstanding customer service. The staff went above and beyond to make our stay comfortable. When I requested an extra towel, they immediately provided more than one. Another time, I asked Sean at the front desk for hangers. Within five minutes, he called our room to check whether we had received them. When I said no, he contacted housekeeping again, and just four minutes later, the hangers arrived! His follow-up and attention to detail were truly impressive. The hotel also provided beach towels and a parasol, and even offered floaties for guests to borrow. We were welcomed with a lovely postcard in our room, another thoughtful touch. Kim was also very nice. I unfortunately didn't get the name of the staff member who helped us on the morning of our departure. Although we had checked out, we wanted to enjoy the beach. She kindly provided towels and a parasol and kept our luggage until we returned. There was one minor issue in our room, which we brought to their attention. They genuinely thanked us for letting them know. These small gestures make a big difference. Thank you to Sean, Kim, and the entire team for making our stay so enjoyable. We would happily recommend Stay Hotel Waikiki!

We had 3 adults staying there. It was advertised for 3 adults, however, the futon foldout was only big enough for a kid. We took pictures of our adult kids and their heads went over the futon. However. After complaining, the owners dropped off a double/queen blow up mattress, about the 3 day into the stay, meanwhile one of the kids had to move into our room. So, bad news, the room was not set up for 3 adults, but good news after days of complaining, the bed was corrected.