Seok, thank you for your review. We are glad your overall stay was satisfactory. We hope you will give us another chance to serve you much better in the future. Sincerely, General Manager

Dear Eliza, We are sorry we didn't meet your expectations. We aim to maintain the highest standards; therefore, we apologize that this was not your experience. We value your feedback and strive to ensure all our guests have a comfortable and enjoyable stay. Your satisfaction is important to us, and we hope to serve you better.Sincerely,Hotel Management

Dear Kiyoko, Thank you for your feedback, although we are sorry for any confusion. Your satisfaction is important to us, and we appreciate the opportunity to address any issues or questions you may have. We hope to welcome you back for a better stay in the future. Sincerely,Hotel Management

Dear vinley, Thank you for sharing your feedback with us. We apologize for any confusion or inconvenience regarding the bed size during your stay. Our team strives to ensure that guests have a comfortable and enjoyable experience. Your comments are important to us, and we will use them to address any concerns and make improvements where needed. We appreciate your understanding and hope to welcome you back for a better experience in the future. Sincerely,Hotel Management

Dear Frederick, Thank you for choosing us and sharing your feedback. We enforce strict policies to maintain a safe and comfortable environment for all guests. Therefore, we take matters concerning guest behavior and property usage very seriously. Please accept our sincere apologies for your unpleasant encounter with the guest on our property. Rest assured, we will investigate this matter promptly and take appropriate action. Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope you give us another opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Jeffrey, Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience caused by noise disturbances during your stay. While we strive to maintain a peaceful environment for all our guests, we understand that external factors beyond our control, such as street cleanliness and neighboring activities, can impact your experience. We're glad to hear that you found our property appearance satisfactory and that our staff provided excellent service. Your comments are valuable to us, and we'll use them to improve where possible. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Marcos, Thank you for taking the time to tell us about your visit. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management

Dear David, Thank you for staying at Extended Stay America. Our associates work hard to ensure every guest has an exceptional stay; therefore, we are delighted to exceed your expectations. We are thrilled you loved our hotel and will certainly share your compliments with our entire staff. It is always a joy to see our guests excited about returning; we look forward to it. Thank you again, and safe travels.Sincerely,Hotel Management

Dear Rondal, We first want to thank you for mentioning how much you enjoyed your stay overall. Furthermore, please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. Thank you again for writing about your stay; we look forward to your return visit.Sincerely,Hotel Management

Dear Melissa, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Darlene, Thank you for taking the time to share your thoughts. We are thrilled to see from your rating that you had an enjoyable experience during your visit. However, we apologize for the inconveniences you have faced and appreciate you for bringing them to our attention. This will help us ensure that future guests enjoy a seamless and comfortable stay. Your feedback is extremely valuable to us, and we hope to have the opportunity to welcome you back soon and provide you with an even better experience.Sincerely,Hotel Management

Dear Guest, We apologize for any inconvenience you experienced during your stay. Your feedback is important to us, and we'll use it to improve our guests' experience. Please know that we take your comments seriously and will work to address these concerns. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable stay in the future. Thank you for sharing your thoughts.SincerelyHotel Management

Dear Victoria Lee, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Still, please know that we are actively working to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to have the chance to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,Hotel Management

Dear Tammie, We apologize for the cleanliness concerns you encountered during your stay. Your comfort and safety are our top priorities, and we regret that we fell short of your expectations. We appreciate your feedback as it helps us improve and maintain a secure and clean environment for all our guests. We would appreciate you giving us another opportunity to provide a better experience on your next visit. Thank you for sharing your observations, and we will continue working to enhance our services.Sincerely,Hotel Management

Dear Taylor, Thank you for sharing your candid feedback. We are disappointed to learn about the inconvenience you experienced upon arrival, including the room key not working, the cleanliness of the property, and the noise from the neighboring guests. We aim to provide excellent customer service from the time of check-in, a comfortable, fresh environment, and a restful night’s sleep; we sincerely apologize this was not your experience, and we will address this with the maintenance team and the housekeeping team so that they work diligently in inspecting the room and ensuring the cleanliness of the property. We hope you consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests.Sincerely,Hotel Management

Dear Brian, Thank you for taking the time to share your feedback about your recent stay with us. We are glad to hear that your experience met your expectations. At our hotel, we strive to provide our guests with a comfortable and enjoyable stay, and we are pleased to hear that we were able to do so for you. We appreciate your business and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management

Dear Stewart, Thank you for reviewing our hotel. Providing only the highest level of hospitality is our main focus; therefore, we apologize for not meeting your expectations in other areas of opportunity during your stay. We appreciate the details you have provided us regarding the issues you encountered during your visit. We value your feedback and strive to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel Management

Dear John, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management

Dear Guest, We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites and convenient location. We love to hear when a guest has had a wonderful stay! Our housekeeping team cares for our suites, and the staff works hard to provide the best service, so we will enjoy sharing your kind remarks with them. Thank you for allowing us to host your visit, and we hope to provide you with another great stay soon.Sincerely,Hotel Management

Dear BALASANKARAVADIVEL, Thank you for being our guest. It isn't enjoyable to read your reviews. We are sorry for the limited breakfast choices that did not live up to your expectations. Your remarks are shared with our team for further improvement. Also, we have instructed our team to keep an eye on refilling the supplies to satisfy our guests. We hope to welcome you again with a better experience when your travels bring you back to the area. Sincerely,Hotel Management

Dear Peter, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room preparation which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Nasser, We are sorry for your issues with our front desk. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management

Dear Maureen, Thank you for being our guest at Extended Stay America. We are happy that you had a good time here. However, we are sorry for the housekeeping issues you encountered in your suite, and it has been shared with our team to review and improve. Thank you again for staying with us; we appreciate your business!Sincerely,Hotel Management

Dear Mary, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We will review the instances you mentioned and take appropriate action where necessary. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management

Dear JOHN, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Nechelle, Thank you for sharing your feedback. We are glad you enjoyed your stay. Thank you for allowing us to be of service, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear Sudeep, please accept our apologies for your disappointment at the hotel. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described, and we will look into it to address it adequately. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

Dear Mame, please accept our apologies for the inconvenience you encountered during your recent stay with us. We have shared your concern with our maintenance and housekeeping team to ensure rooms are thoroughly inspected before allocating to future guests. We wish to welcome you back to our property and provide fabulous hospitality.Sincerely,Hotel Management