커플 트리트먼트룸, 전신 트리트먼트, 핫스톤 마사지, 딥티슈 마사지, 임산부 마사지, 타이 마사지

티볼리 마리나 빌라모라 여행 후기

5 out of 5
티볼리 마리나 빌라모라
Apartado 65, Marina Vilamoura, Loulé

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 600개" "
평점 8 - 좋아요. 1002개 이용 후기 중 286개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 85개" "
평점 4 - 별로예요. 1002개 이용 후기 중 26개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 5개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

9.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Carol

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This was an amazing stay!!! From the greeting, to the attention given - the staff are a 12 on a scale of 10!!, to the property itself, the view from my room, top notch breakfast buffet and Peppers Steakhouse restaurant. I hated to leave and hope to return. Highly highly recommended. Tivoli got Everything right!
2024년 4월에 3박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2024년 4월 17일
Dear Mrs. Carol, Thank you immensely for your glowing review of your recent stay at the Tivoli Marina Vilamoura. It brings us immense joy to hear that we were able to contribute to a memorable experience. Really looking forward to welcome you back at our Resort. Kind Regards, Hugo Gonçalves The General Manager

10/10 - 훌륭해요

tarshia

2024년 3월에 3박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2024년 4월 23일
Dear Tarshia, Thank you for your preference for the Tivoli Marina Vilamoura and for assessing your recent stay. We are extremely proud to have contributed to a fantastic experience! It would be a pleasure to welcome your visit to the Tivoli Marina Vilamoura in a near future. Best regards, Hugo Gonçalves The General Manager

10/10 - 훌륭해요

Sreekumaran 님, Oxford

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent location and very friendly staff!!
2024년 3월에 5박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2024년 4월 4일
Dear Sreekumaran,Thank you for your preference for the Tivoli Marina Vilamoura and for the amazing review of your stay. We are extremely proud to have contributed to a fantastic experience! Really looking forward to welcome you back at our Resort. Kind Regards, Hugo Gonçalves The General Manager

10/10 - 훌륭해요

nikolai 님, surfside

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A very nice hotel
2024년 3월에 1박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2024년 3월 19일
Dear Mr. Nikolai,Thank you for your preference for the Tivoli Marina Vilamoura and for assessing your recent stay. We are extremely proud to have contributed to a fantastic experience.It would be a pleasure to welcome your visit to the Tivoli Marina Vilamoura in a near future. Best regards, Hugo Gonçalves The General Manager

10/10 - 훌륭해요

scott

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location , staff. And facilities
2024년 3월에 2박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2024년 3월 12일
Dear Mr. Scott,Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score. We're so glad you enjoyed your time with us, and that you found everything to your liking. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves The General Manager

10/10 - 훌륭해요

Marshall

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent service!
2024년 2월에 3박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2024년 2월 28일
Dear Mr. Marshall, Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score. We are delighted to understand you had an excellent stay with us. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves The General Manager

8/10 - 좋아요

henrique

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel Otimo! Localização perfeita, bonito e atendimento excelente
2024년 2월에 2박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2024년 2월 16일
Estimado Senhor Henrique,A equipa do Hotel gostaria de agradecer o facto de ter avaliado a sua mais recente estadia. Aliado à excelente localização do Hotel, com vista para a praia e junto à Marina de Vilamoura, temos, de facto uma equipa de excelência que de tudo faz para atender às necessidades e expectativas dos nossos clientes. Ficamos extremamente orgulhosos em saber que teve uma experiência encantadora connosco.Seria um prazer poder voltar a receber em breve a sua visita no Hotel. Melhores cumprimentos, Hugo Gonçalves Director Geral

10/10 - 훌륭해요

Sandra

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2024년 3월 20일
Estimada Sra. Sandra, Muito obrigado pela escolha do Tivoli Marina Vilamoura e pelo tempo que dispensou na avaliação dos nossos serviços. Seria um prazer poder voltar a receber em breve a sua visita no Hotel. Melhores cumprimentos, Hugo Gonçalves Director Geral

10/10 - 훌륭해요

Gladaniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tivoli Vilamoura lugar de descansar
O hotel muito confortável e os funcionários solicitos e agradáveis
2024년 1월에 4박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2024년 1월 18일
Estimado Sr. Gladaniel,Gostaríamos de agradecer a sua preferência pelo Tivoli Marina Vilamoura e o tempo que dispensou na avaliação da sua recente estadia. É com enorme satisfação que constatamos ter contribuído para uma experiência tão positiva. Seria um prazer poder voltar a receber em breve a sua visita no Tivoli Marina Vilamoura. Melhores cumprimentos, Hugo Gonçalves Director Geral

10/10 - 훌륭해요

Bernie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2024년 1월 18일
Dear Mr. Bernie,Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves General Manager

8/10 - 좋아요

Jonathan

2024년 1월에 4박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2024년 1월 18일
Dear Mr. Jonathan, Thank you for your preference for the Tivoli Marina Vilamoura and for the amazing score of your stay. Really looking forward to welcome you back at our Resort so you can enjoy many memorable experiences. Kind Regards, Hugo Gonçalves General Manager

10/10 - 훌륭해요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have been regular visitors to the Tivoli since 2005 , the recent upgrades both inside and outside of the Hotel have improved the visitor experience .Enjoyed our Junior Suite with a sea view and the excellent New year's eve event in the Conference centre featuring a very good performance by renowned Portuguese singer Pedro Abruhosa.As always at the Tivoli it is the many superb staff who always go to extra mile for you which makes our visits so pleasant . Right from star porters Jorges and Andriv to the Argo bartenders to Ricardo and Quinto at the Glee cafe and Jose at the New year celebrations they all represent the Hotel so well .Muito obrigardo to all .Difficult to find anything that was not five star during our week visit over the festive season .A Comfortable bed , waking up to the sound of the sea , strolling on the beach for thirty minutes before a high quality breakfast is not a bad start to the day .
2023년 12월에 7박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2024년 1월 18일
Dear Mr. Andrew,Thank you for your preference for the Tivoli Marina Vilamoura and for assessing your recent stay. We greatly appreciate your recognition of the efforts of our employees and would like to extend our sincere thanks for this glowing endorsement.It is extremely valuable for us to receive such feedback from a valued guest who knows our team and service so well. We are looking forward to welcoming you soon at Tivoli Marina Vilamoura.Best regards, Hugo Gonçalves General Manager

10/10 - 훌륭해요

ken

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel, service and location are fabulous - stayed many times and can’t wait to return again soon!
2023년 12월에 4박 숙박함
답변 제공: Hugo Gonçalves | General Manager 님, 2024년 1월 6일
Dear Mr. Ken,Thank you for your preference for the Tivoli Marina Vilamoura and for your kind comment about your stay. We are delighted to verify that we have contributed to such a positive experience.Really looking forward to welcome you back at our Resort so you can enjoy many memorable experiences.Kind Regards, Hugo Gonçalves The General Manager

10/10 - 훌륭해요

Andrew

2023년 12월에 3박 숙박함
답변 제공: Hugo Gonçalves | General Manager 님, 2024년 1월 6일
Dear Mr. Andrew,Thank you for your preference for the Tivoli Marina Vilamoura and for your kind comment about your stay. We are very glad to verify that we have contributed to such a positive experience.Really looking forward to welcome you back at our Resort! Kind Regards, Hugo Gonçalves The General Manager

10/10 - 훌륭해요

Mahboubeh

2023년 12월에 2박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2024년 1월 19일
Dear Mr. Mahboubeh, Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves General Manager

10/10 - 훌륭해요

Julien

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Une magnifique parenthèse en famille avec bébé
Nous avons été très bien accueillis par le personnel de l’hôtel. Le séjour a été parfait et confortable! Ma femme a adoré le spa
2023년 12월에 4박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2023년 12월 13일
Dear Mr. Julien,Thank you for taking the time to evaluate your recent experience at Tivoli Marina Vilamoura.Our team is delighted to understand you enjoyed your recent stay and that you had a great time with your family. We can't wait for your next visit and continue to provide fond memories for your family holiday.Kind Regards,Hugo GonçalvesGeneral Manager

6/10 - 괜찮아요

Helena

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Tivoli Marina Vilamoura 님, 2024년 2월 7일
Dear Mrs. Helena,Thank you for taking the time to share your experience.We appreciate your feedback and see that there is room for improvement based on the score of your recent experience.Please accept our sincere apologies for not being able to meet our usual standards during your stay. We will carefully analyse our service to ensure we take corrective action and restore your confidence in our hotel. Best regards, Hugo Gonçalves General Manager

8/10 - 좋아요

LUIS A.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2023년 12월 13일
Estimado Hospede,Agradecemos o tempo dispensado na avaliação da sua recente estadia no Tivoli Marina Vilamoura.Ansiosos pela sua próxima visita à nossa propriedade.Melhores cumprimentos,Hugo GonçalvesDiretor Geral

10/10 - 훌륭해요

Nasirdeen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome!!!
Excellent facility, friendly staff, breakfast is an awesome and clean environment. It is worth the money and highly recommended. I will be back!!!
2023년 11월에 3박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2023년 12월 5일
Dear Guest,Thank you for your preference for the Tivoli Marina Vilamoura and for the amazing review of your stay. Our team are thrilled to hear that you enjoyed your stay and found our breakfast selection to be exceptional. It would be a pleasure to welcome your visit to the Tivoli Marina Vilamoura soon and continue to provide you with unforgettable moments. Best regards, Hugo Gonçalves General Manager

8/10 - 좋아요

MARTINE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
sérénité
2023년 11월에 4박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2023년 11월 28일
Dear Mrs. Martine,L’équipe de l’Hôtel vous remercie d’avoir évalué votre dernier séjour. Nous sommes heureux de constater que nous avons pu contribuer à une expérience si positive. Ce serait un plaisir de l’accueillir de nouveau à l’Hôtel. Nos Salutation Cordiales, Hugo Gonçalves Directeur Général

10/10 - 훌륭해요

Luis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was great
2023년 11월에 6박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2023년 11월 28일
Dear Mr. Luís,The Hotel's team would like to thank you for assessing your recent stay. We are delighted to know you enjoyed our prime location. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves General Manager

10/10 - 훌륭해요

Michael

2023년 11월에 2박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2023년 11월 28일
Dear Mr. Michael,Thank you for your preference for the Tivoli Marina Vilamoura and for the amazing review of your stay.It would be a pleasure to welcome your visit to the Tivoli Marina Vilamoura soon. Best regards, Hugo Gonçalves General Manager

10/10 - 훌륭해요

sergio

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2023년 12월 5일
Dear Guest,Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score. We're so glad you enjoyed your time with us, and that you found everything to your liking. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves General Manager

10/10 - 훌륭해요

Donald Campbell

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you are expecting true 5 star accommodation, you won’t be disappointed. Staff are very professional. Breakfast excellent. Terrific view of Marina or Sea. I prefer Marina. Very safe and convenient for all restaurants, bars and shops. A few points to be aware of - No bidet. No magnifying mirror in bathroom . No option to have a room with a bath. Worst point is the very , very bright light shining down on the balcony until 11-30pm each evening. Would I go back - Yes!
2023년 10월에 6박 숙박함
답변 제공: Hugo Gonçalves | General Manager 님, 2023년 11월 13일
Dear Mr. Donald Campbell,Thank you for your preference for the Tivoli Marina Vilamoura and for your kind comment about your stay. We are delighted to verify that we have contributed to such a positive experience.Really looking forward to welcome you back at our Resort. Wishing you a wonderful season ahead, and may the upcoming festivities be filled with joy and warmth.Kind Regards, Hugo Gonçalves The General Manager

6/10 - 괜찮아요

Genevieve

좋아요: 청결 상태, 객실의 편안함
A 5 star hotel should deliver consistently across all key areas. This was not the case with this hotel. Reception .. some staff were extremely friendly others not . Breakfast the same issue with staff. Some days bananas were available other days I had to ask ? Housekeeping some days good other days the coffee cup was not cleaned. The SPA. My therapist, Vanessa was amazing but my daughter had to return to have her treatment redone. The restaurant -so incredibly disappointing. Upon arrival the manager asked us to wait while he got waiting staff to attend to us? On a positive the bar staff exceeded all expectations consistently- well done.
2023년 10월에 4박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2023년 11월 8일
Dear Mrs. Genevieve,Thank you for your preference for the Tivoli Marina Vilamoura and for assessing your recent stay.We are sorry to hear that you experienced the reported shortcomings during your stay. We have noted your constructive feedback and will ensure that our team is empowered to provide consistent information to all our guests and an efficient check-in process.We look forward for the opportunity to welcome you back in the future and provide a true Tivoli experience.Kind Regards, Hugo Gonçalves General Manager

10/10 - 훌륭해요

Declan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 6박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2023년 11월 4일
Dear Mr. Declan,Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves The General Manager

10/10 - 훌륭해요

Farhana

2023년 10월에 4박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2023년 11월 14일
Dear Mrs. Farhana, Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves General Manager

10/10 - 훌륭해요

Stephen 님, Gate Helmsley

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
stunning standard and location on the harbour
2023년 10월에 1박 숙박함
답변 제공: Hugo Gonçalves | General Manager 님, 2023년 10월 18일
Dear Mr. Stephen, We are delighted to verify that we have contributed to such a positive experience, thank you for your feedback and comments about location and harbour. It would be a pleasure to welcome you back to Tivoli Marina Vilamoura soon.Kind regards,Hugo Gonçalves The General Manager

6/10 - 괜찮아요

Matthew

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Was probably 5-star once, but not currently
A nice stay in a nice hotel, but was expecting much more from a 5-star hotel. Housekeeping were awful, over the course of a 7-night stay they only serviced the room correctly once, despite multiple calls to complain. Breakfast was ok, but staff inattentive and we had to go ask for orange/tea/coffee which was not available self-service. On a better note, the Glee cake bar is outstanding, by far the best part of the hotel.
2023년 10월에 7박 숙박함
답변 제공: Hugo Gonçalves | The General Manager 님, 2023년 10월 9일
Dear Mr. Matthew, Thank you for sharing your feedback about your recent stay at our hotel. We sincerely apologize for the shortcomings you experienced during your visit.We regret the issues you encountered with our housekeeping service. Your feedback is invaluable, and we will address this matter promptly to ensure a higher standard of cleanliness and service in the future.We also apologize for the inattentiveness of our breakfast staff and the inconvenience you faced with the availability of self-service beverages. Please know that your comments have been shared with our team, and we will work on improving our service efficiency and attentiveness.On a positive note, we are pleased to hear that you enjoyed the Glee cake bar. We value your feedback about this aspect of your stay.Once again, please accept our apologies for falling short of your expectations. We appreciate your input, and we hope you might consider giving us another chance to provide you with a more enjoyable and satisfying experience in the future.Warm regards,Hugo Gonçalves The General Manager

10/10 - 훌륭해요

Vitalino

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel. Very spacious and attractive lobby. Beautiful view from our balcony. Amazing breakfast. Will definitely return.
2023년 9월에 3박 숙박함
답변 제공: Hugo Gonçalves | The General Manager 님, 2023년 10월 8일
Dear Guest,We are delighted to verify that we have contributed to such a positive experience.It would be a pleasure to welcome you back to Tivoli Marina Vilamoura soon.Best regards,Hugo Gonçalves The General Manager

10/10 - 훌륭해요

Reece

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay at Tivoli Marina Vilamoura. Rooms very modern and clean, all staff extremely friendly. Big pool area with plenty of beds. Really enjoyed our stay
2023년 9월에 3박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2023년 10월 28일
Dear Mr. Reece,The Hotel's team would like to thank you for assessing your recent stay.We are delighted to know we succeeded in meeting your holiday expectations and contributed to a fantastic experience! It would be a pleasure to welcome you back to Tivoli Marina Vilamoura soon so you can enjoy our pool areas and we can provide you many more incredible experiences.Best regards,Hugo Gonçalves The General Manager

10/10 - 훌륭해요

Ian Graham

연인과의 여행
Location was great, facilities great , food great
2023년 9월에 7박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2023년 9월 19일
Dear Mr. Ian Graham,Thank you for your preference for the Tivoli Marina Vilamoura and for the amazing review of your stay. Really looking forward to welcome you back at our Resort so you can enjoy many memorable experiences.Kind Regards, Hugo Gonçalves The General Manager

10/10 - 훌륭해요

Damien

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel and staff
Lovely hotel and staff The nicest by far we have stayed in at vilamoura, just one tiny observation regarding the breakfast, the sausage and bacon where not good the worst I have experienced sausages like rubber bullets and bacon you could make boots out of, if they could change that I would score it 11/10
2023년 9월에 2박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2023년 9월 19일
Dear Mr. Damien,Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score.We welcome your comments and suggestions about our breakfast products. It will be carefully analysed by our team to improve our service and offer to our esteemed guests. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves The General Manager

10/10 - 훌륭해요

PHILIP

2023년 9월에 4박 숙박함
답변 제공: Hugo Gonçalves | The General Manager 님, 2023년 10월 8일
Dear Mr. Philip, Thank you for your preference for the Tivoli Marina Vilamoura and for your kind comment about your stay. We are delighted to verify that we have contributed to such a positive experience.Really looking forward to welcome you back at our Resort so you can enjoy many memorable experiences.Kind Regards, Hugo Gonçalves The General Manager

8/10 - 좋아요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent. Thank you once again Tivoli marina for another wonderful stay
2023년 9월에 5박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2023년 9월 12일
Dear Mrs. Michelle,Thank you for your continued preference for Tivoli Marina Vilamoura and for reviewing your recent stay.We are very proud to have contributed to a wonderful experience!It would be a pleasure to welcome you and your family back to Tivoli Marina Vilamoura and continue to provide you with memorable moments.Best regards,Hugo GonçalvesThe General Manager

8/10 - 좋아요

vanessa

좋아요: 청결 상태
2023년 9월에 7박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2023년 9월 11일
Dear Mrs. Vanessa,Thank you for your preference for the Tivoli Marina Vilamoura. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves The General Manager

10/10 - 훌륭해요

Paulo

2023년 8월에 4박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2023년 9월 11일
Estimado Senhor Paulo,Muito obrigado pela escolha do Tivoli Marina Vilamoura e pelo tempo que dispensou na avaliação dos nossos serviços. Ficamos extremamente orgulhosos por ter contribuído para uma fantástica estadia e esperamos continuar a providenciar-lhe excelentes experiências!Seria um prazer poder voltar a receber em breve a sua visita no Hotel.Melhores cumprimentos,Hugo GonçalvesDirector Geral

10/10 - 훌륭해요

Trevenon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 4박 숙박함
답변 제공: Hugo Gonçalves | The General Manager 님, 2023년 9월 5일
Dear Guest, Thank you for your visit and positive feedback. Looking forward to welcome you back very soon!Kind Regards, Hugo Gonçaves General Manager

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location and rooms modern and clean. Just need some cushioned mattress on sun loungers then fantastic.. Other facilities great.
2023년 8월에 6박 숙박함
답변 제공: Hugo Gonçalves | General Manager 님, 2023년 9월 2일
Dear Mr. Matthew, The Hotel's team would like to thank you for assessing your recent stay.We are delighted to know we succeeded in meeting your holiday expectations and contributed to a fantastic experience! Hope we can receive your visit again and very soon. Best regards,Hugo Gonçalves The General Manager

10/10 - 훌륭해요

Kerry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2023년 8월 31일
Dear Mrs. Kerry, Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves The General Manager

10/10 - 훌륭해요

Mike

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location Excellent staff Winning formula
2023년 8월에 4박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2023년 8월 30일
Dear Guest,Thank you for your preference for the Tivoli Marina Vilamoura and for the amazing review of your stay. We will make sure to share your comments, which will certainly motivate them to continue to strive for excellence.Really looking forward to welcome you back at our Resort so you can enjoy many memorable experiences.Kind Regards, Hugo Gonçalves The General Manager

10/10 - 훌륭해요

Trupti

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel. 2nd time we’ve stayed and would come back again.
2023년 8월에 6박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2023년 8월 30일
Dear Guest,Thank you for your preference for the Tivoli Marina Vilamoura and for assessing your recent stay.We are extremely proud to have contributed to a fantastic experience!It would be a pleasure to welcome your visit to the Tivoli Marina Vilamoura soon and continue to provide you with unforgettable moments.Best regards,Hugo GonçalvesThe General Manager

10/10 - 훌륭해요

Rufat

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Hotel! Will definitely come back again
2023년 8월에 2박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2023년 8월 30일
Dear Mr. Rufat,Thank you for your preference for the Tivoli Marina Vilamoura and for the amazing review of your stay. Really looking forward to welcome you back at our Resort so you can enjoy many memorable experiences.Kind Regards, Hugo Gonçalves The General Manager

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 7박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2023년 8월 30일
Dear Mr. Mark, Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves The General Manager

6/10 - 괜찮아요

Meyr 님, Miami

Need improvement
2023년 8월에 4박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2023년 8월 30일
Dear guest,Guest comments and suggestions are fundamental for a continuous optimization of our levels of service, for which reason the Hotel's team would like to thank you for assessing your recent stay.We are deeply sorry to know that your experience fell short of your expectations.It would be a pleasure to welcome you back to Tivoli Marina Vilamoura soon to restore your trust and faith in our services.Best regards,Hugo Gonçalves General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful hotel & service was good , sadly food quality has gone down since our last two stays & prices are very high for drinks & food by pool !
2023년 8월에 5박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2023년 8월 30일
Dear Guest,Thank you for your preference for the Tivoli Marina Vilamoura and for assessing your recent stay.It would be a pleasure to welcome your visit to the Tivoli Marina Vilamoura soon and continue to provide you with unforgettable moments.Best regards,Hugo GonçalvesThe General Manager

8/10 - 좋아요

Lesleyann

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel has the best site in Vilamoura without a doubt. Walking distance to restaurants, bars, shops etc. Views of both the harbour and the beach. Breakfast has the usual standard choices however the food is not particularly hot. Peppers restaurant on site has excellent service and food, would recommend a visit although a little pricier. Down side, service at the pool bar area is particularly poor, lacking in remembering your order, no visible communication with there customers to place an order in the first place. No organisation whatsoever. If you have booked a Puro Beach room this comes with free access to both the adult pool area and beach area with better lounge chairs however you need to book your visits to these areas in advance or your turned away. Getting to your seats takes a considerable time to achieve, for some reason looking on a computer to see which chairs is yours seems to be extremely difficult to look up for the hostesses. Your a supposed to have complimentary water and fruit on arrival in both these areas. Good luck getting them before you leave your chairs for the day. Plenty of staff attending however no real work being carried out, lacks organisation also and staff either forget your order or bring it a good hour later. This seriously needs to be addressed. They are more interested in serving the public that has paid a bomb to enter rather than those who have paid in their room rate. A DJ blasts music from 3pm daily at both areas.
2023년 8월에 13박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2023년 8월 15일
Dear Guest,Guest comments and suggestions are fundamental for a continuous optimisation of our levels of service, for which reason the Hotel's team would like to thank you for assessing your recent stay.We are delighted to verify that we have contributed to a positive experience.For the not-so-good situations you mentioned, we appreciate your suggestions and recommendations.It would be a pleasure to welcome you back to Tivoli Marina Vilamoura soon.Best regards,Hugo Gonçalves The General Manager

10/10 - 훌륭해요

Jacek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel inside the Marina
Very good hotel inside the Marina. Good access to the restaurants. Nice pool area. However, prices per nigh were really high, so we reduced our stay to the minimum.
2023년 8월에 3박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2023년 8월 15일
Dear Mr. Jacek, Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves The General Manager

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Hotel is nice, however I do not think it is a five star. I travelled to the Anantara last year and there is a huge difference between the 2 hotels. Still a nice hotel though
2023년 7월에 6박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2023년 8월 5일
Dear guest,Guest comments and suggestions are fundamental for a continuous optimisation of our levels of service, for which reason the Hotel's team would like to thank you for assessing your recent stay.It would be a pleasure to welcome you back to Tivoli Marina Vilamoura soon.Best regards,Hugo Gonçalves The General Manager

8/10 - 좋아요

Laura

2023년 7월에 5박 숙박함
답변 제공: Tivoli Marina Vilamoura 님, 2023년 8월 5일
Dear Mrs. Laura,Thank you for choosing Tivoli Marina Vilamoura and for reviewing your stay. Really looking forward to welcome you back at our Resort.Kind Regards, Hugo Gonçalves The General Manager