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Reviews of Cap Negret

4 out of 5
Cap Negret
CN-332 Alicante-Valencia Km. 159, Altea, Valencian Community

Reviews

8.8

Excellent

Rating 10 - Excellent. 153 out of 313 reviews" "
Rating 8 - Good. 133 out of 313 reviews" "
Rating 6 - Okay. 18 out of 313 reviews" "
Rating 4 - Poor. 6 out of 313 reviews" "
Rating 2 - Terrible. 3 out of 313 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jane

Traveled with partner
Liked: Cleanliness, staff & service
Property was well had a nice atmosphere very relaxing
Stayed 4 nights in Aug 2023

8/10 Good

Odalys, Nlv

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La estancia en el hotel fue buena, empezando por el personal del Front Desk Marivi fue excelente y en todo momento respondió todas mis preguntas con mucho profesionalismo 👍 en él área de Housekeeping mención especial a Viuca que a pesar que es un trabajo duro todos los días dejaba mi habitación impecable, he trabajo por años en la industria hotelera de Las Vegas y siento que está preparada para trabajar directamente con las suites y los VIP. Food and beverages excelente 👍 Definitivamente es un hotel para regresar 😊🌸
Stayed 6 nights in Jul 2023

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel.
Fantastic food, very comfortable hotel, spotless, very friendly and helpful staff,We would definitely stay there again.
Stayed 2 nights in Mar 2022

10/10 Excellent

Therese

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and Staff
Excellent helpful service. Functional hotel. No complaints
Stayed 1 night in Feb 2022
Response from Guest Experience on Feb 25, 2022
Dear Therese, Thank you very much for sharing this great review of your recent stay at Cap Negret. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We hope to see you soon at Cap Negret Hotel. Guest Experience Dpt.

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Guest Experience Dpto on Feb 25, 2022
En primer lugar muchas gracias por su comentario y su puntuación! Nos alegra que haya disfrutado de su estancia. Esperamos volver a verle pronto! Atentamente,

4/10 Poor

adrian

Liked: Cleanliness
Disliked: Staff & service, room comfort
Not going back
I was there last October, got a standard room and got a room with a ocean view, this time I got the same type of room and got a highway view very noisy, I ask to be changed and I was told that I had to pay extra, I am not going back
Stayed 5 nights in Feb 2022
Response from Guest Experience Dpto on Feb 25, 2022
First of all, thank you for your stay at our hotel. We inform you that the rooms are assigned according to the category you have booked, if you want a room with a sea view you can book a Premiere room. We hope you can come back and have a room to your liking. All the best

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant break from the norm
Wonderful hotel. Well located with friendly staff. Beautiful location near to the sea. Food excellent but hot food not hot enough for me. Rooms lovely and well thought out and decorated. English TV . Bar very nice but coffee cold at times .Our room was next to lifts and noisy because of that . Parking good.
Stayed 1 night in Jan 2022
Response from Guest Experience Dpto. on Feb 25, 2022
Thank you very much for your comment. We are glad that you liked our facilities, we will send your message to the corresponding department. We will take note of everything and work on it! We look forward to your return. Thank you very much, All the best :)

8/10 Good

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No water bottle, just the first day
Stayed 6 nights in Sep 2021

10/10 Excellent

RUSSELL

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice beachfront hotel. Lovely pool and views. Reception staff were excellent and very helpful. Room well decorated and exceptionally clean. Good bathroom. Large TV with huge choice of international channels including UK Breakfast - excellent choices and efficient service. Free on-site parking. Laundry facilities (individual and per bag). Lively pool bar with nightly entertainment - friendly staff. Music loud in rooms until midnight - quiet afterwards. Not quite sure what the “Guest experience” desk does, as every time I had a query they referred me to reception.
Stayed 3 nights in Sep 2021

8/10 Good

Verified traveler

Liked: Property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2020

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel would recommend
Excellent service provided by very friendly staff. Comfortable rooms and under the current situation (Coronavirus) all care was taken by all staff.
Stayed 2 nights in Jun 2020

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Mark, Cardiff, UK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities, and especially catering for cycling enthusiasts. Free shuttle to Altea town centre every hour, and only a few minutes walk from the tram that goes to Benidorm or Denia.
Stayed 5 nights in Mar 2020

2/10 Terrible

Rita, Florida

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor! Service not good. Hard to find table for breakfast, not very clean, problems with towels, toilet paper , ........ Bed not comfortable, cheep linen. Definitely is not a 4 stars hotel. Your not getting what you pay for.
Stayed 4 nights in Feb 2020

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury quiet hotel in altea
Luxurious hotel great spacious room with gorgeous views of the sea and jacuzzi bath. I personally can't fault this hotel the food was fantastic too cooked to perfection.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Beautiful setting and recently refurbished. Staff very friendly and good evening buffet However for me some major issues with room- rooms set around a courtyard and incredibly noisy when people closing doors or talking in corridor. Also no air conditioning- they’d turned it off for winter but we were hot. Leaving balcony doors open didn’t feel safe as you can easily get from one balcony to another.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a nice relaxing position close to the town and on the beach parking is easy too
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and the hotel was very clean. The gym equipment was very outdated
Stayed 3 nights in Oct 2019

10/10 Excellent

dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Anthony, Cary, NC,USA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located and Altea has lots of restaurants. Good food selection.
Stayed 6 nights in Oct 2019

10/10 Excellent

john, Bolton england

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept hotel,first class in cleanliness and service. We have been before and will come again in the near future.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Terrible service at pool bar for food Given uncooked chicken in salad Hotel rooms overpriced Towels on beds from early on! Not enough sun umbrellas On Sunday seemed a lot of non residents in pool and pool bar making it way too busy Great location Reception staff friendly and helpful Parking good
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveler

Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice clean and staff were extremely helpful. Downstairs bar needed to be staffed more especially when an event is on.
Stayed 9 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great long weekend. Reception staff were really helpful. The only issue we had was the pull out bed which had a big dip - hotel did try and improve the bed as soon as we mentioned it. The hotel was really clean. Very relaxing stay.
Stayed 3 nights in Jun 2019

10/10 Excellent

tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Great as always we stayed an extra night!
Stayed 3 nights in Jun 2019

8/10 Good

Yuri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

4/10 Poor

cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
chaos at buffet ,too crowded.food not as good as we expected,cheese with everything ,even on garden peas !.cold pool.staff were generally very good.
Stayed 14 nights in May 2019
Response from Guest Experience Dpt. on Jun 10, 2019
Dear Chery, First of all, thank you very much for your comment. We are sorry you left the hotel with this opinion, well, we work very hard everyday to have a high quality and variety buffet for you. We took your suggestion already so it helps us keep improving in our services. We will communicate to the responsible of each department. It will be a pleasure to host you once again in our hotel. Sincerely, Guest Experience Department.

10/10 Excellent

Ruby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent. Food is very good and hotel is clean and staff hospitable. This is our second visit and definitely not our last
Stayed 4 nights in May 2019
Response from Guest Experience Department. on Jun 10, 2019
Dear Ruby, Thank you for taking the time to complete your review following your most recent stay with us, we are glad know that you have trusting us again to enjoy Altea. We hope too see you soon. Sincerely, Guest Experience Department.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a good location, with beautiful views, just a short walk into town. Large pool, plenty of beds and seating outside. Staff very friendly and very helpful. Enjoyable stay.
Stayed 4 nights in May 2019
Response from Guest Experience Department on Jun 10, 2019
Dear Guest, First of all, we wanted to thank you for choosing us to enjoy Altea. Secondly, we are glad to know that you had a good time here, with us. We hope host you again. Sincerely, Guest Experience Department.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location only a 15 minute walk to the town centre. Nice and quiet and right in the beach.
Stayed 2 nights in Apr 2019
Response from Guest Experience on May 1, 2019
Dear Friend, Thank you for sharing your review with us. We are happy to know that you had a lovely stain at the renovated Cap Negret Hotel. We hope to see you again soon. Kind regards.

10/10 Excellent

carol, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only stayed for 2 nights but wished we had booked for more ,the view from our balcony was brill
Stayed 2 nights in Apr 2019
Response from Guest Experience on May 1, 2019
Dear Friend, Thank you for sharing your review with us. We are happy to know that you had a lovely stain at the renovated Cap Negret Hotel. We hope to see you again soon. Kind regards.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Tourist-Class Hotel
Decent tourist class hotel with well-trained staff. Not near any facilities or restaurants etc so people tend to hang around the hotel. Most of its customers seemed happy. There are 5 classes of room. The cheapest gives you a view of the car park and is noisy. Don't stay there!!!!"
Stayed 3 nights in Apr 2019
Response from Guest Experience on May 1, 2019
Dear Friend, Thank you for sharing your review with us. We are happy to know that you had a lovely stain at the renovated Cap Negret Hotel. We hope to see you again soon. Kind regards.

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely but noisy road.
Lovely couple of nights here. We had an upgraded room but it faced the road which is SO noisy it wasn’t pleasurable to sit out on our balcony. Food was brilliant..couldn’t ask for more. Facilities for cycling are top notch...garage, cycle wash, bike stand etc etc.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the beach was great and the rooms were spacious,
Stayed 7 nights in Mar 2019
Response from Guest Experience on May 1, 2019
Dear Friend, Thank you for sharing your review with us. We are happy to know that you had a lovely stain at the renovated Cap Negret Hotel. We hope to see you again soon. Kind regards.

8/10 Good

Verified traveler

Stayed 7 nights in Mar 2019

8/10 Good

Verified traveler

Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Guest Experience on May 1, 2019
Dear Friend, Thank you for sharing your review with us. We are happy to know that you had a lovely stain at the renovated Cap Negret Hotel. We hope to see you again soon. Kind regards.

10/10 Excellent

Felicity Hazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Guest Experience on May 1, 2019
Dear Friend, Thank you for sharing your review with us. We are happy to know that you had a lovely stain at the renovated Cap Negret Hotel. We hope to see you again soon. Kind regards.

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary break
We had a great stay , beautiful room and view, the meals were good an all round good stay . This Hotel is well worth a visit .
Stayed 2 nights in Mar 2019
Response from Guest Experience on May 1, 2019
Dear Friend, Thank you for sharing your review with us. We are happy to know that you had a lovely stain at the renovated Cap Negret Hotel. We hope to see you again soon. Kind regards.

8/10 Good

Felicity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

TB, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the beach and tram service. Good breakfast offering. Lovely atmosphere to this hotel
Stayed 7 nights in Nov 2018

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best!
Great hotel with such lovely staff and facilities
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay. Staff were lovely, facilities great and setting beautiful. The room was ideal, with the most comfy bed I've ever slept in! Breakfast was full of choice and it was great to be able to sit outside. We didn't have lunch but ate one evening meal, which was the only let down. This wasn't due to the food or the service but more about the ambiance. It was very bright and felt like a canteen. The addition of table cloths and dimmed lighting might improve things. Overall, I would still score my stay 10 out of 10 and would happily return.
Stayed 7 nights in Sep 2018

8/10 Good

jim, glasgow scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable hotel
A wee bit out of main resort 10-15 min walk. Beach is not sand but rocks so not suitable for sunbathing unless you have a chair or lounger to hand. We enjoyed our stay the food was nice and staff all pleasant and helpful. My only real gripe and it’s not the hotels fault if that there is no pavement beteeen the hotel and the bridge into Altea approx 1/4 mile you have to walk by the side of a busy road which is a bit of a safety issue
Stayed 7 nights in Sep 2018

8/10 Good

Simon, Cumbria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2018