Ali'iolani Hale Tours

Very clean place and workers are very nice.

We had a room in the fifth floor facing the ocean with a balcony that had a lovely view. However, the live music starting at 4 to 10 pm at this resort and adjacent resort was incredibly loud and annoying and my husband and I had to wear ear plugs to sleep. The sliders were closed and AC fan was on but had no or little effect on the noise. If the sound had not been amplified it might have been ok. My family in another side of the building could even hear it. I tried to rent a beach chair for $10/hour (why so much?) that were all sold out by 9 am. I almost never saw anyone in them. I gave up and bought a beach chair fur $24 at ABC store and had to leave it in my room when I left. Also the second night my family in a room in the eighth floor had raw sewage bubbling up in the bathtub and had to move out. Also when the tsunami warning occurred in the afternoon every store and food place closed in the resort and in the street and the employees went home. Thousands of guests including kids had no dinner. My daughter and her family were stuck on the north shore and went to shelter in an evacuation location at thw Ritz who gave everyone, guests and evacuees, a buffet dinner on the house. That would have been nice. It was sad seeing little kids crying in the lobby for food especially since there wasn’t even a single wave over six inches I could see hit the shore during the whole warning time. I was grateful nothing flooded but seriously. The staff and valets were amazing.

Cleanliness, staff friendly and professional, close to the beach and variety of restaurant close by