“Extremely Disappointing Experience – Theft and Lack of Support
My experience at this hotel was extremely disappointing. During my stay, an item I had recently purchased went missing, and the way the hotel handled the situation was unacceptable.
I reported the incident to the front desk, but neither the staff nor the manager offered any meaningful assistance. The manager’s response was essentially that she didn’t know what to do. I expected her to take my complaint seriously, investigate the...