We got to the hotel at 11:30pm and no one was working. Meaning, there were ZERO staff or employees on site. There was a sign that said they stepped away for a moment, and to call this number. We called the number and it went to voicemail. We called the hotel, and it just rang right there in front of us. After 12 calls, a child answered the phone and got the “manager”of the hotel on the phone. He said he would be there in 10 minutes. We waited and waited, and no one showed up. We had to go to another hotel at 1am with 2 children. We will never waste our time on this hotel again. If there was a fire or emergency with someone in a room, there was absolutely no one there working. Unacceptable.