When I am paying $175.00 to spend the night at a hotel, I don't want to be told that my room isn't ready. I paid to check in at 4pm and was told upon arriving that it wasn't ready and to possibly find something to do with myself for 30 minutes or so, while they work on it. This is not okay, not in any way, shape or form. At least offer me a drink and a snack while I wait. On the plus side, the hotel is really nice, the room is beautiful. Very clean!!