수영장

힐튼 가든 인 앵커리지 여행 후기

3 out of 5
힐튼 가든 인 앵커리지
4555 Union Square Drive, Anchorage, AK

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 332개" "
평점 8 - 좋아요. 1000개 이용 후기 중 283개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 167개" "
평점 4 - 별로예요. 1000개 이용 후기 중 98개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 120개" "

8.0/10

청결 상태

7.8/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

4/10 - 별로예요

Alexis

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I am not sure if the room was cleaned before we checked in. There was "splatter" near the desk, where you are able to eat, dirt/grease all over the outlets. One of the plugs for a USB did not work at all, it wouldn't even hold the plug, honestly looked like it was for show only. In the restroom there was a "qtip" sticker plastered to the vanity. The pool was out of service, which was not communicated during booking, although the hotel next door was offered for the pool, still very inconvenient.
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Diana

출장 여행
별로예요: 청결 상태
There was a large hole in the ceiling above the shower. Twice people knocked before 1130 to see if I was going to make my 12pm check out. Bath tub was dirty and I could hear water dripping.
2024년 3월에 1박 숙박함
답변 제공: FOS 님, 2024년 4월 10일
We are so sorry to hear about these issues you had to deal with while staying with us. I will address this directly with our team. Addressing the items you noted enables us to improve the experiences of future and returning guests. Thank you again for advising us of these opportunities to improve.

4/10 - 별로예요

Brian 님, Winters

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Booking made because hotel had a pool, it was closed. Room was not cleaned, you had to request that service, but you were only advised of that policy when you complained. Why not at check in? They could not explain.
2024년 3월에 2박 숙박함
답변 제공: kash 님, 2024년 4월 12일
Thank you for your valuable feedback, We will communicate with our team to ensure the information is communicated with guest at check in.

4/10 - 별로예요

Autumn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was under construction and we were never informed the whole reason we book the hotel was the pool and it was close do to construction the lighting was very poor lights were dim and flickering and hummed very loudly you had to go on a scavenger hunt to find the button to call the elevator and 16 dollars for breakfast per plate is pretty ridiculous but the staff was friendly and nice and pretty helpful
2024년 3월에 2박 숙박함
답변 제공: kash 님, 2024년 4월 12일
Thank you for the feedback, Hilton website of our has listed as the hotel is under renovation. We have already communicated with Expedia to update their website.

2/10 - 너무 별로예요

Mike

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nowhere in add. Did it say they were under construction? And nor did we get a discount for it being under construction 8. AM, they're banging with hammers. Drilling, when the front desk was asked to move us. It was an inconvenience for them. And then they waited until it was inconvenience for us to try to move us and they were absolutely. Unprofessional would highly would not recommend this proper
2024년 3월에 3박 숙박함
답변 제공: kash 님, 2024년 4월 12일
Our apologies for your inconvenience. Hilton website has our hotel listed as under renovation, we have communicated with Expedia to update their website .

4/10 - 별로예요

Sharon

별로예요: 숙박 시설 상태 및 시설
When we arrived, never having stayed there before, just parked at the front of the building to the far left, got out with our luggage and went to the front door, sign said "check in" with an arrow to the right, all the way to the right side of the building! Walked in and the check in desk was plopped right outside of a makeshift office area. Got two keys, went to the 3rd floor half way down the hall - both keys did not work. had to go back down and get them redone, was asked "they didn't work?" why would I go through all that if they worked?? Received a text asking how everything was in the room, let them know and all they replied with was "I sincerely apologize for all the inconvenience caused" I asked "why do you ask if that's all you're going to do?" no response has been received since. Traveled all day and end up with a very disappointing experience!
2024년 3월에 1박 숙박함
답변 제공: FOS 님, 2024년 3월 20일
Thank you for taking the time to provide us feedback. We apologize we were unable to provide you a more memorable stay. Addressing the items you noted enables us to improve the experiences of future and returning guests. Thank you again for advising us of these opportunities to improve. And we are hoping to see you again once our renovation is complete. Take care and happy travels.

2/10 - 너무 별로예요

Robert

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mold and dirt everywhere. Main entrance not available
2024년 3월에 1박 숙박함
답변 제공: FOS 님, 2024년 3월 20일
We are sorry to see your 1-star review. We apologize we were unable to provide you a more memorable stay. Thank you again for advising us of opportunities to improve. We thank you again for your time and feedback.

4/10 - 별로예요

Colin

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Under renovation. This wasn’t clear when I booked on Expedia. Dusty and messy hallways. Few amenities. Not that cheap considering the inconvenience. Could hear a contractor radio left on outside or downstairs all night. Hotel staff was super helpful and courteous. Doing a great job considering the challenges.
2024년 3월에 1박 숙박함
답변 제공: FOS 님, 2024년 3월 20일
Thank you for taking the time to provide us feedback as it enables us to improve the experiences of future and returning guests. We apologize we were unable to provide you a more memorable stay due to lack of amenities during the season of our renovation. Yet we are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Take care and happy travels!

6/10 - 괜찮아요

Denise

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was undergoing renovation. No pool hottub. Being in Alaska where it is freezing hot tub was something I was looking forward to. Irritating they were not transparent about what was going on at theIr hotel
2024년 2월에 2박 숙박함
답변 제공: FOS 님, 2024년 3월 6일
Greetings! Thank you so much for your feedback. It is stated in our website that we are currently under renovation in some areas of our hotel. We are so sorry to hear about these issues you had to deal with while staying with us. We hope you can come visit us again once our renovation is completed. Take care and safe travels!

6/10 - 괜찮아요

Suzanne

좋아요: 청결 상태, 직원 및 서비스
Hotel was a construction zone - pool shut down - air conditioning kept turning on in our room when outside temp was in 20s - tv's sound was erratic....on the other hand the staff was terrific - very cheerful and helpful. Very good food at breakfast and dinner.
2024년 2월에 3박 숙박함
답변 제공: FOS 님, 2024년 3월 6일
Greetings! I hope this email finds you well. You recently filled out a survey regarding your stay at the Hilton Garden Inn. We apologize for any inconvenience this has cause you during your stay with us. However, we are so appreciative that we were able to impact you in such a positive way through our team's service and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. We hope you can visit us again once our renovation is completed. Take care and happy travels!

8/10 - 좋아요

Charmagne

2024년 2월에 1박 숙박함
답변 제공: FOS 님, 2024년 3월 20일
Thank you for taking the time to provide us feedback as it enables us to improve the experiences of future and returning guests. We apologize we were unable to provide you a more memorable stay. Thank you again for advising us of opportunities to improve. We thank you again for your time and feedback.

10/10 - 훌륭해요

Kelly 님, Midland

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place, clean, convenient, accommodating; would definitely recommend!
2024년 2월에 1박 숙박함
답변 제공: FOS 님, 2024년 2월 20일
Greetings! I hope this email finds you well. You recently filled out a survey regarding your stay at the Hilton Garden Inn Anchorage and provided us with an excellent score. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Take care and happy travels!

4/10 - 별로예요

Bethany

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: FOS 님, 2024년 2월 15일
Thank you for taking the time to provide us feedback as it enables us to improve the experiences of future and returning guests. We apologize we were unable to provide you a more memorable stay. Thank you again for advising us of opportunities to improve. We thank you again for your time and feedback.

8/10 - 좋아요

Doris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the service and they were kind enough to wait for the credit card to process, the staff was friendly, no rudeness and I will likely stay there again.
2024년 2월에 2박 숙박함
답변 제공: FOS 님, 2024년 2월 15일
Greetings! We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Take care and happy travels!

2/10 - 너무 별로예요

Jennifer

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Construction was horrible starting at 7:30am and it was so loud it was like they were in the next room pounding.
2024년 2월에 2박 숙박함
답변 제공: FOS 님, 2024년 2월 9일
We are sorry we were unable to provide you a memorable experience during your stay with us due to the ongoing renovations in our hotel. We thank you for your time. Take care and happy travels!

6/10 - 괜찮아요

Deanna

2024년 1월에 2박 숙박함
답변 제공: FOS 님, 2024년 2월 9일
Thank you for staying with us and for taking the time to provide us feedback. It seems, while you may have been satisfied with your stay, we were unable to provide you a more memorable experience. Here at Hilton Garden Inn, we strive for excellence and hope guest feedback provides us the opportunity of better serving our future and returning guests. Once again, we thank you for your time. Take care and happy travels!

10/10 - 훌륭해요

Modesto

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 1월에 1박 숙박함
답변 제공: eurina 님, 2024년 2월 5일
thanks so much

2/10 - 너무 별로예요

john

Car got broken into at night
2024년 1월에 1박 숙박함
답변 제공: eurina 님, 2024년 2월 5일
I'm so sorry about that.

4/10 - 별로예요

stephen

별로예요: 청결 상태, 숙박 시설 상태 및 시설
that when booking, it was not mentioned about the remodeling
2024년 1월에 1박 숙박함
답변 제공: eurina 님, 2024년 2월 5일
I'm so sorry about that it should have been on there I will let them know to put it up for the other Guest.

10/10 - 훌륭해요

Aaron

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Expedia really screwed this reservation up. Called Expedia and changed the dates of the reservation 2 weeks before. Staff at the Hilton finally got the reservation straight after waiting 1.5 hrs at front desk. Representative for Expedia was very rude on the phone. I had the emails confirming the change of reservations. The mistake was on Expedia’s end. Probably the last time I use Expedia. Staff at the Hilton garden inn went above and beyond expectations!! Soldotna Alaska
2023년 12월에 1박 숙박함
답변 제공: eurina 님, 2024년 2월 5일
I'm so sorry about that. next time you can make your reservation through our website. the hellion garden inn

2/10 - 너무 별로예요

Adam

2024년 1월에 1박 숙박함
답변 제공: FOS 님, 2024년 3월 20일
We are sorry to see your 1-star review. We apologize we were unable to provide you a more memorable stay. Thank you again for advising us of opportunities to improve. We thank you again for your time and feedback.

4/10 - 별로예요

Will

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: FOS 님, 2024년 1월 19일
Thank you for taking the time to provide us feedback as it enables us to improve the experiences of future and returning guests. We apologize we were unable to provide you a more memorable stay. Thank you again for advising us of opportunities to improve. We thank you again for your time and feedback.

10/10 - 훌륭해요

Kathryn

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: FOS 님, 2024년 1월 19일
Greetings! I hope this email finds you well. You recently filled out a survey regarding your stay at the Hilton Garden Inn and provided us with an excellent score. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Thank you and we look forward seeing you again on your next future stays. Safe travels!

10/10 - 훌륭해요

jose

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesomeness
2024년 1월에 1박 숙박함
답변 제공: FOS 님, 2024년 1월 17일
Greetings! I hope this email finds you well. You recently filled out a survey regarding your stay at the Hilton Garden Inn and provided us with an excellent score. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Thank you and we look forward seeing you again on your next future stays.

10/10 - 훌륭해요

Gigi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: FOS 님, 2024년 1월 17일
Greetings! I hope this email finds you well. You recently filled out a survey regarding your stay at the Hilton Garden Inn and provided us with an excellent score. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Thank you and we look forward seeing you again on your next future stays.

10/10 - 훌륭해요

Will

2024년 1월에 2박 숙박함
답변 제공: FOS 님, 2024년 1월 17일
Greetings! I hope this email finds you well. You recently filled out a survey regarding your stay at the Hilton Garden Inn and provided us with an excellent score. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Thank you and we look forward seeing you again on your next future stays.

10/10 - 훌륭해요

Margaret

2024년 1월에 1박 숙박함
답변 제공: FOS 님, 2024년 1월 17일
Greetings! I hope this email finds you well. You recently filled out a survey regarding your stay at the Hilton Garden Inn and provided us with an excellent score. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Thank you and we look forward seeing you again on your next future stays.

2/10 - 너무 별로예요

Betty

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The lady at the front desk was rude, she seemed bothered that she had to get up and assist me, she did let me check in early at first she wasn’t going to let me so I asked if she can store my bags till we checked in? She didn’t want to do that so she checked me in but was not happy . Her body language and the look on her face makes me never want to stay there again.
2024년 1월에 1박 숙박함
답변 제공: FOS 님, 2024년 1월 17일
Thank you for taking the time to provide us feedback. Addressing the items you noted enables us to improve the experiences of future and returning guests. Thank you again for advising us of these opportunities to improve. We thank you again for your time and feedback.

10/10 - 훌륭해요

rainier

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was very kind and I loved the pool and work out area.
2023년 11월에 5박 숙박함
답변 제공: FOS 님, 2024년 1월 17일
Greetings! I hope this email finds you well. You recently filled out a survey regarding your stay at the Hilton Garden Inn and provided us with an excellent score. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Thank you and we look forward seeing you again on your next future stays.

10/10 - 훌륭해요

Frank

좋아요: 숙박 시설 상태 및 시설
Good stay. I did not see what some of the lower reviews saw. Decor in rooms is a bit dated but in good condition. I would stay again.
2023년 12월에 1박 숙박함
답변 제공: FOS 님, 2024년 1월 17일
Greetings! I hope this email finds you well. You recently filled out a survey regarding your stay at the Hilton Garden Inn and provided us with an excellent score. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Thank you and we look forward seeing you again on your next future stays.

10/10 - 훌륭해요

Aijalon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The only thing is that some rooms or my room had little bits of cracking around the edge of the jacuzzi in the room and a little bit of wear and tire but just need to get those parts together. But overall just miner things to fix and also a little peeling patch on the ceiling.
2023년 12월에 2박 숙박함
답변 제공: FOS 님, 2024년 1월 17일
Thank you for taking the time to provide us feedback. Addressing the items you noted enables us to improve the experiences of future and returning guests. Thank you again for advising us of these opportunities to improve. We thank you again for your time and feedback.

10/10 - 훌륭해요

Tim

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location, relaxed atmosphere
2023년 11월에 2박 숙박함
답변 제공: FOS 님, 2024년 1월 17일
Greetings! I hope this email finds you well. You recently filled out a survey regarding your stay at the Hilton Garden Inn and provided us with an excellent score. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Thank you and we look forward seeing you again on your next future stays.

2/10 - 너무 별로예요

Jason

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Room was downgraded without contacting me prior to showing up at the hotel . Said it was mechanical issues . Should have contacted prior
2023년 12월에 1박 숙박함
답변 제공: Kash 님, 2023년 12월 7일
We sincerely apologize the choosen room type was not honored, we were unable to communicate with you prior to your arrival, as the reservation didnt have your phone number or email address.

8/10 - 좋아요

Tana

좋아요: 청결 상태, 직원 및 서비스
Conveniently located. Grace at the front desk is always pleasant.
2023년 11월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2023년 11월 14일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay in our hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Laurie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient to stay here and close to my doctors appointment
답변 제공: Front Office Supervisor 님, 2023년 11월 12일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay in our hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 - 좋아요

Tommy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly
2023년 11월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2023년 11월 11일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay in our hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyed the stay, staff was courteous non judgemental. Clean hotel, nice and cozy for my family and myself.
2023년 11월에 5박 숙박함
답변 제공: Front Office Supervisor 님, 2023년 11월 11일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay in our hotel and our team to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 - 좋아요

Dan

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk staff were awesome. Very clean, comfortable room.
2023년 11월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2023년 11월 11일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay in our hotel and our team to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 - 괜찮아요

HAROLD

연인과의 여행
좋아요: 편의 시설/서비스
Booked a King bed, and was given a different room.
2023년 11월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2023년 11월 4일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team.

6/10 - 괜찮아요

Joella

가족 여행
좋아요: 직원 및 서비스
The hotel is nice and the staff are very friendly.
2023년 10월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2023년 10월 26일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay in our hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4/10 - 별로예요

Joy

2023년 7월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2023년 10월 25일
Thank you for taking the time to provide us feedback as it enables us to improve the experiences of future and returning guests. Thank you again for advising us of opportunities to improve.

8/10 - 좋아요

Kenneth R Nukwak

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 5박 숙박함
답변 제공: Front Office Supervisor 님, 2023년 10월 25일
Thank you for staying with us and for taking the time to provide us feedback. It seems, while you may have been satisfied with your stay, we were unable to provide you a more memorable experience. Here at Hilton Garden Inn, we strive for excellence and hope guest feedback provides us the opportunity of better serving our future and returning guests. Once again, we thank you for your time. Take care and happy travels!

10/10 - 훌륭해요

Elizabeth

2023년 10월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2023년 11월 10일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay in our hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Joyce

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I would certainly stay at this hotel again
2023년 10월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2023년 10월 21일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay in our hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4/10 - 별로예요

greg

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Front Office Supervisor 님, 2023년 10월 21일
Thank you for taking the time to provide us feedback as it enables us to improve the experiences of future and returning guests. Thank you again for advising us of opportunities to improve.

2/10 - 너무 별로예요

Jaime

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just bad
2023년 10월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2023년 10월 12일
We are sorry to see your 1 star review. We set a high standard for our hotel, and we are so sorry to hear that standard was not met for your stay.

8/10 - 좋아요

Susan 님, Reedsburg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2023년 9월 26일
Thank you for staying with us and for taking the time to provide us feedback. It seems, while you may have been satisfied with your stay, we were unable to provide you a more memorable experience. Here at Hilton Garden Inn, we strive for excellence and hope guest feedback provides us the opportunity of better serving our future and returning guests. Once again, we thank you for your time. Take care and happy travels!

6/10 - 괜찮아요

Angelo James

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
It is aged and the shower could use a good scrubbing.
2023년 9월에 7박 숙박함
답변 제공: Front Office Supervisor 님, 2023년 9월 24일
I am sorry you found your room/bathroom unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team.

6/10 - 괜찮아요

Christopher

출장 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Numerous stains to carpeted areas especially outside the 3rd floor elevator. The orange chair outside the elevator has a recent stain and the carpets there should be replaced. This is not to reflect staff as you can only clean something that should be replaced so much. I will choose another hotel next time.
2023년 9월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2023년 9월 21일
I am sorry you found our hotel unacceptable. Our team works hard to keep every area of our hotel clean; we strive to exceed expectations every day. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback with our team.

2/10 - 너무 별로예요

Marcela

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2023년 9월 9일
We are sorry to see your 1star review. We set a high standard for our hotel, and we are sorry to hear that standard was not meant for your stay.