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홀리데이 인 익스프레스 앵커리지, IHG 호텔 여행 후기

2.5 out of 5
홀리데이 인 익스프레스 앵커리지, IHG 호텔
4411 Spenard Rd, Anchorage, AK

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 485개" "
평점 8 - 좋아요. 1000개 이용 후기 중 310개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 118개" "
평점 4 - 별로예요. 1000개 이용 후기 중 48개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 39개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
It was ok
Overall satisfactory. There were a lot people checking on the day that I was checking in and there was only one person working until later when another staff decided to come in and help.
2019년 2월에 1박 숙박함

10/10 - 훌륭해요

JINSUK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 6월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
홀리데이 인 익스프레스
공항과 가까움. 직원 친절함. 세면대 물이 잘 안내려감. 침구 및 룸 청결 상태 양호. 야간에 위층에서 걸어다니는 소리가 들림. 깔끔한 조식.
2017년 10월에 1박 숙박함

2/10 - 너무 별로예요

samuel 님, Smithfield

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was rundown shower didn’t drain it leaked all night toilet was loose carpet was dingy and the list goes on and on
2024년 4월에 1박 숙박함
답변 제공: Troy 님, 2024년 4월 22일
I apologize that your visit did not meet your expectations. I hope you will try us again after the remodel at the end of the year.

8/10 - 좋아요

Rick

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
was nice stay here-good room-the breakfast could of been better-the food was good but they kept running out of food & was slow to restock-we stayed there 3 night & the story was the same each & every morning
2024년 4월에 3박 숙박함
답변 제공: Troy 님, 2024년 4월 22일
Thank you for choosing holiday Inn Express. We appreciate the positive review. I apologize that the breakfast wasn't as well monitored as it could have been during your visit.

6/10 - 괜찮아요

Daleen 님, Lodi

출장 여행
beds very uncomfortable!!
2024년 4월에 1박 숙박함
답변 제공: Troy 님, 2024년 4월 22일
Thank you for choosing Holiday Inn Express. We appreciate the positive review. I regret that your bed was not what you were accustomed to.

10/10 - 훌륭해요

Kanani 님, West Richland

2024년 1월에 1박 숙박함
답변 제공: Troy 님, 2024년 4월 8일
Thank you for taking the time to share your feedback with us. We appreciate the stellar review.

6/10 - 괜찮아요

Rachelle

2024년 3월에 1박 숙박함
답변 제공: Troy 님, 2024년 4월 8일
Thank you for taking the time to share your feedback with us. We appreciate the positive review.

4/10 - 별로예요

Kimberly

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Uncomfortable beds, noisy and dirty!!!
2024년 3월에 1박 숙박함
답변 제공: Troy 님, 2024년 4월 8일
Thank you for taking the time to share your feedback with us. I regret that your stay with us did not meet with your expectations.

8/10 - 좋아요

Marcus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great! Kids had fun in the pool, close to food and shopping. Just wish the gate for the back was working for safety
2024년 3월에 1박 숙박함
답변 제공: Troy 님, 2024년 3월 16일
Thank you for taking the time to share your feedback. We appreciate the positive review. The gate will be back to normal soon. Unfortunately, the snow removal activity interferes with the sensors sometimes.

10/10 - 훌륭해요

Edward

2024년 3월에 2박 숙박함
답변 제공: Troy 님, 2024년 4월 8일
Thank you for taking the time to share your feedback with us. We appreciate the awesome review.

10/10 - 훌륭해요

DOROTHY J

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I feel sorry for the staff that does the breakfast. They always seem to be understaffed in that area. And they usually look sad. I stay there frequently and it always seem to be that way. But the staff are always nice.
2024년 3월에 1박 숙박함
답변 제공: Troy 님, 2024년 3월 16일
Thank you for taking the time to share your feedback. We appreciate the great review.

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Troy 님, 2024년 1월 28일
Thank you for taking the time to share your feedback with us. We appreciate the stellar review.

8/10 - 좋아요

Devin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Troy 님, 2024년 1월 28일
Thank you for taking the time to share your feedback with us. We appreciate the positive review.

10/10 - 훌륭해요

Debra 님, Naknek

2024년 1월에 2박 숙박함
답변 제공: Troy 님, 2024년 3월 16일
Thank you for taking the time to share your feedback. We appreciate the great review.

6/10 - 괜찮아요

Walt

연인과의 여행
좋아요: 편의 시설/서비스
Liked the hallway carpet. Eggs were good. Just seemed like breakfast was cheap. It used to have fresh oatmeal, warm cinnamon rolls, cookies in the evening, better quality overall.
2023년 12월에 1박 숙박함
답변 제공: Troy 님, 2024년 1월 28일
Thank you for taking the time to share your feedback with us. We appreciate the positive review.

10/10 - 훌륭해요

Kathryn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Troy 님, 2024년 1월 28일
Thank you for taking the time to share your feedback with us. We appreciate the glowing review.

10/10 - 훌륭해요

Heather

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 4박 숙박함
답변 제공: Troy 님, 2024년 1월 28일
Thank you for taking the time to share your feedback with us. We appreciate the great review.

10/10 - 훌륭해요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything has been super nice and the front desk was great to talk to
2023년 11월에 1박 숙박함
답변 제공: Troy 님, 2023년 12월 3일
Thank you for taking the time to provide your feedback. We appreciate the kind words and the great review. We look forward to the opportunity to serve you again.

6/10 - 괜찮아요

Donna

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bathroom had a large amount of hair in the tub. One chair was up and filthy.
2023년 11월에 1박 숙박함
답변 제공: VE 님, 2023년 11월 16일
Thank you for your feedback. We do apologize for the inconvenience. Had we known of the issue, we could have changed you to a different room. Again, we do apologize about the inconvenience. We look forward to seeing you again.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: VE 님, 2023년 11월 11일
Thank you for your feedback. We look forward to seeing you again.

10/10 - 훌륭해요

Edward

좋아요: 직원 및 서비스
The girl who checked me in was super nice and very efficient.
2023년 11월에 1박 숙박함
답변 제공: Troy 님, 2023년 11월 11일
Thank you for taking the time to share your feedback with us. We appreciate the kind words and the great review. We look forward to the opportunity to serve you again.

2/10 - 너무 별로예요

Ali 님, College Station

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Musty and old. Leak coming from upstairs bathroom. Staff were polite but the Hotel needs total uplift. I don't know how Holiday Inn has kept it franchise still there on such a Hotel that needs improvement everywhere.
2023년 9월에 1박 숙박함
답변 제공: VE 님, 2023년 11월 1일
Thank you for your feedback. Sorry your stay at our property didn't meet your expectations. However, we still hope to see you in the near future.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: VE 님, 2023년 10월 11일
Thank you for your feedback. We look forward to seeing you on your next venture here in Alaska.

10/10 - 훌륭해요

Jack

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet. Within 5 minutes of the airport. Great service. Good breakfast.
2023년 10월에 2박 숙박함
답변 제공: VE 님, 2023년 10월 7일
Thank you for your feedback. We look forward to seeing you in the near future.

10/10 - 훌륭해요

sherri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Holiday Inn Express in Anchorage is very convenient for me as I fly in and out quickly and they offer shuttle services. The front desk staff has always been extremely friendly and helpful.
2023년 9월에 1박 숙박함
답변 제공: VE 님, 2023년 10월 1일
Thank you for your feedback. We look forward to seeing you on your next visit to Anchorage.

6/10 - 괜찮아요

Scott

출장 여행
별로예요: 숙박 시설 상태 및 시설
Room was dated and the tile in both the entry and bathroom was loose and presented a safety hazard. It was just run down and beat
2023년 9월에 6박 숙박함
답변 제공: VE 님, 2023년 10월 1일
Thank you for your feedback. Sorry your stay at our property didn't meet your expectations. However, we still look forward to seeing you in the near future.

8/10 - 좋아요

Krishna

2023년 9월에 2박 숙박함
답변 제공: VE 님, 2023년 10월 20일
Thank you for your feedback. We look forward to seeing you on your next visit to Anchorage.

10/10 - 훌륭해요

Todd

2023년 9월에 1박 숙박함
답변 제공: VE 님, 2023년 10월 15일
Thank you for your feedback. We look forward to seeing you on your next visit to Anchorage, Alaska.

4/10 - 별로예요

Dawn

단체 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Fair
They only clean the room every five days, unless requested to clean earlier. When we requested a cleaning during our 4 night stay numerous times we were basically shrugged off.
2023년 9월에 4박 숙박함
답변 제공: VE 님, 2023년 10월 1일
Thank you for your feedback. Sorry your stay at our property didn't meet your expectations. However, we still look forward to seeing you in the near future.

8/10 - 좋아요

Judy M

2023년 9월에 1박 숙박함
답변 제공: VE 님, 2023년 10월 13일
Thank you for your feedback. We look forward to seeing you on your next visit to Anchorage.

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was clean, bed was comfortable, good shower, breakfast was good, property was older, close to airport. Thought over price for an older Holiday Inn Express.
2023년 9월에 1박 숙박함
답변 제공: VE 님, 2023년 10월 1일
Thank you for staying with us. We hope and look forward to seeing you on your next visit to Anchorage.

10/10 - 훌륭해요

Michelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bonnie at the front desk was a very busy multi-tasker, but still made you feel very cared for and all questions addressed. She was friendly and had suggestions for “must-see’s” around Anchorage. Having a shuttle and a bagged breakfast (since we left so early) was an added touch.
2023년 9월에 1박 숙박함
답변 제공: VE 님, 2023년 10월 1일
Thank you for your feedback, it is greatly appreciated. We look forward to seeing you in the near future.

10/10 - 훌륭해요

Arthur

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very handy location.
2023년 9월에 1박 숙박함
답변 제공: VE 님, 2023년 10월 1일
Thank you for staying with us. We hope and look forward to seeing you on your next visit to Anchorage.

10/10 - 훌륭해요

GEORGE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was great!
Everything was great! The hotel was clean and quiet. The beds were comfy (as always at HIE), and the breakfast was delicious. No complaints, whatsoever!
2023년 9월에 1박 숙박함
답변 제공: VE 님, 2023년 10월 1일
Thank you for staying with us. We hope and look forward to seeing you on your next visit to Anchorage.

8/10 - 좋아요

Shane

2023년 9월에 1박 숙박함
답변 제공: VE 님, 2023년 10월 7일
Thank you for your feedback. We look forward to seeing you in the near future.

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Outstanding hotel!
Check in time is normally 3 PM, but we were homeless for a few hours and decided to show up at 1:30 PM and the desk clerk had a nice room set aside for us. The room was comfortable, quiet, and all products were fully stocked. And, it had a microwave and refrigerator! The airport shuttle was fantastic and the driver was very helpful and friendly. Overall, we were very pleased with our entire experience at this hotel.
2023년 9월에 1박 숙박함
답변 제공: VE 님, 2023년 10월 1일
Thank you for staying with us. We hope and look forward to seeing you on your next visit to Anchorage.

10/10 - 훌륭해요

Trisha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff, excellent airport shuttle
2023년 9월에 1박 숙박함
답변 제공: VE 님, 2023년 10월 1일
Thank you for staying with us. We hope to see you on your next visit to Anchorage.

8/10 - 좋아요

Raymond

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The check in went smoothly. Front desk staff were courteous and efficient.
2023년 9월에 1박 숙박함
답변 제공: VE 님, 2023년 10월 1일
Thank you for staying with us. We hope and look forward to seeing you on your next visit to Anchorage.

10/10 - 훌륭해요

Dana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great breakfast and clean
2023년 9월에 1박 숙박함
답변 제공: VE 님, 2023년 10월 1일
Thank you for staying with us. We hope and look forward to seeing you on your next visit to Anchorage.

10/10 - 훌륭해요

THOMAS

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Shuttle driver and fromt desk were friendly and informative.
2023년 9월에 1박 숙박함
답변 제공: VE 님, 2023년 10월 1일
Thank you for staying with us. We hope and look forward to seeing you on your next visit to Anchorage.

2/10 - 너무 별로예요

Ali 님, College Station

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room had a musty smell.. old carpet, bathroom had a leak coming from ceiling
2023년 9월에 2박 숙박함
답변 제공: VE 님, 2023년 10월 1일
Thank you for your feedback. Sorry your stay at our property didn't meet your expectations. However, we still look forward to seeing you in the near future.

2/10 - 너무 별로예요

Anthony

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nasty, Stay somewhere else! Check the sheets!
I initially booked this room because of the good reviews 8.4 stars on hotels.com. However, when we checked in, the bath water was brown, and we pulled the comforter down to check the bed. There was hair on the sheets and they did not look as if they had been changed. When I contacted the front desk to ask for a manager, they offered a different room and said that contacting a manager wasn't necessary. I tried to show the front desk clerk the pictures of this issues and he did not want to see them. In the second room, the bath water was clear, but when I pulled down the comforter, the sheets had stains and did not look as if they had been changed. There was also black mold on ceiling tiles and the rooms were dirty in general. This was certainly not what I had expected from Holiday Inn Express and was most certainly overpriced at $339 for one night. My wife and I ended up sleeping in our rental car until our red eye flight from Anchorage. At least the rental car wasnt filthy.
2023년 9월에 1박 숙박함
답변 제공: Troy 님, 2023년 10월 10일
Thank you for sharing your feedback with us. I regret that you were not satisfied with your accommodations. You asked to speak with a manger and you spoke with a manager - me. You offered to show me pictures. I said they weren't necessary. I took you at your word and changed your room immediately. You wanted a discount based on the room you were no longer occupying, that you had moved from. I wasn't going to discuss discounts, since I was able to put you into a different room. I asked you at least three times if your new room was satisfactory and you finally said "No", but did not give any details, and walked away. I never saw a wife. 30 minutes later, you announced that you wanted to check out, so I went out of my way to make sure you would not be charged for your reservation. I am sorry if you chose to sleep in your car, rather than find a different hotel or even go to the airport.

6/10 - 괜찮아요

nancy 님, Buckeye

연인과의 여행
좋아요: 청결 상태
Have laundry available was very nice. Breakfast was marginal. Not much around the hotel to eat if you don’t have a car. Just fast food.
2023년 9월에 2박 숙박함
답변 제공: VE 님, 2023년 10월 1일
Thank you for your feedback. Sorry your stay at our property didn't meet your expectations. However, we still look forward to seeing you in the near future.

8/10 - 좋아요

Albany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice breakfast, the only thing keeping me from giving 5 stars was that the rooms are older and could use a face-lift also the surrounding area has just a few dining choices. Overall a good experience.
2023년 9월에 4박 숙박함
답변 제공: VE 님, 2023년 10월 1일
Thank you for staying with us. We hope and look forward to seeing you on your next visit to Anchorage.

10/10 - 훌륭해요

KENNETH

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: VE 님, 2023년 10월 1일
Thank you for staying with us. We hope and look forward to seeing you on your next visit to Anchorage.

4/10 - 별로예요

nancy 님, Buckeye

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Both times we have stayed there the check in was extremely slow. There was only one person at the desk to check people in, answer the phone and retrieve stored items. They need to staff better.
2023년 9월에 1박 숙박함
답변 제공: VE 님, 2023년 10월 1일
Thank you for your feedback. Sorry your stay at our property didn't meet your expectations. However, we still look forward to seeing you in the near future.

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Near airport. Convenient shuttle.
2023년 9월에 1박 숙박함
답변 제공: VE 님, 2023년 10월 1일
Thank you for staying with us. We hope to see you on your next visit to Anchorage.

2/10 - 너무 별로예요

nicole

별로예요: 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: VE 님, 2023년 10월 1일
Thank you for your feedback. Sorry your stay at our property didn't meet your expectations. However, we still look forward to seeing you in the near future.

10/10 - 훌륭해요

Michel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Holiday inn express Anchorage
Hôtel digne de leur chaîne. Service super professionnel, m’ont vraiment répondu à toute mes demandes avec gentillesses.
2023년 9월에 1박 숙박함
답변 제공: VE 님, 2023년 10월 1일
Thank you for staying with us. We hope and look forward to seeing you on your next visit to Anchorage.