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Reviews of Hyatt House Anchorage

3 out of 5
Hyatt House Anchorage
5141 Business Park Blvd, Anchorage, AK

Reviews

9.0

Wonderful

Rating 10 - Excellent. 424 out of 647 reviews" "
Rating 8 - Good. 134 out of 647 reviews" "
Rating 6 - Okay. 46 out of 647 reviews" "
Rating 4 - Poor. 23 out of 647 reviews" "
Rating 2 - Terrible. 20 out of 647 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very supportive and the breakfast was hot and delicious with a good choice of items for everyone.
Stayed 3 nights in May 2024

8/10 Good

Ginger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff; friendly, helpful, knowledgeable about the area.
Stayed 5 nights in May 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 3 nights in May 2024

10/10 Excellent

SUKHWANT

Good place to stay
Stayed 1 night in May 2024

10/10 Excellent

Gregory

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Shiloh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodating, pleasant, and resourceful. The hotel was clean organized and spacious! Our room was elegant, clean, and organized. We loved it here.
Stayed 1 night in May 2024

10/10 Excellent

Angela, Newton Falls

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that it was in the midtown area and not downtown. Close to the airport. Bed and pillows were great. Breakfast was great! Very friendly staff!
Stayed 1 night in May 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean
Stayed 1 night in May 2024

6/10 Okay

Tricia

Liked: Property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Timothy

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Our room was dirty when we checked in and We didn't want to be picky so we figured that housekeeping would tidy it up better the next day. But when we got back from our adventure our room had still not been cleaned. Also, there are a ton of birds outside that go all night long. It's almost like a little bird conservation area fenced off, people may want to know this before booking a room.
Stayed 4 nights in Apr 2024

6/10 Okay

Marc

Traveled with family and small children, Traveled with family
I think the employees could use some customer service 101. For example, the manager Amber said something along the line of “Filipino birthday parties are not allowed”. The main reason we booked our reservation was because of our daughter’s 8th birthday. We respected the hotel as well as the amenities. I thought it was a little premature to judge someone checking in based on my last name. I paid $570 for 2 nights during spring which was overpriced anyway.
Stayed 2 nights in Apr 2024

8/10 Good

Lampe

Stayed 1 night in Apr 2024

10/10 Excellent

Tracy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 4 nights in Apr 2024

8/10 Good

Lampe

Check in
Stayed 1 night in Apr 2024

10/10 Excellent

Grace, Lexington

Liked: Cleanliness, staff & service, property conditions & facilities
Large room
Stayed 2 nights in Apr 2024

6/10 Okay

Jenny

Traveled with group, Traveled with family
Liked: Cleanliness, amenities
Room was nicely put together, bed comfortable. Bathroom fan did not turn on and room had a smell. Friends in a nearby room also reported the same smell. smelled almost like old sour milk. I called about these 2 items the 1st night, front desk agent was so nice, but nothing ever happened on our 3 night stay.
Stayed 3 nights in Apr 2024

6/10 Okay

Sterling

Liked: Staff & service
Disliked: Property conditions & facilities
Sorry but I feel like I have to keep it real. No fast access to the sidewalks on either C St or Industrial. Toilet was a good three feet from the roll holder, good-luck tearing some tp off using both hands. Bathroom had a sewer line gas leak smell, no ventilation fan available to turn on. Floors were clean and bed was nice, walls had some odd spills here or there that needed a better deep cleaning. Shower door had a gap down the entire length of it that my finger could go through, so it wasn’t water tight by any means. Staff and facilities were nice. I would stay here again if I had to but might not be my first choice.
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael

Liked: Amenities
Nice place
Stayed 1 night in Mar 2024

8/10 Good

JOHN

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Sanghyuk

Stayed 2 nights in Feb 2024

10/10 Excellent

Tracy

Business traveler, Traveled with family
Liked: Cleanliness
Nice and quiet
Stayed 11 nights in Feb 2024

10/10 Excellent

Naim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exellant
Stayed 4 nights in Jan 2024

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
We have found our new favorite hotel in Anchorage. Will be staying there on our future visits to the city!
Stayed 1 night in Jan 2024

10/10 Excellent

Jeanne

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Amil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and friendly place
The service and staff were so friendly and awesome, polite and professional!
Stayed 2 nights in Jan 2024

6/10 Okay

Kristina, Homer

Traveled with family
Liked: Staff & service
I love the view from the hotel if you can get a high floor but they rarely accommodate me with requests like that despite asking for things like a bathtub when I booked the room. Or to get a room on the top floor.
Stayed 2 nights in Jan 2024

10/10 Excellent

Tina

Stayed 2 nights in Jan 2024

10/10 Excellent

katrina, jber

Traveled with partner
Liked: Amenities
It was a nice and comfy place we would definitely
Stayed 1 night in Dec 2023
Response from amber on Dec 18, 2023
im glad you enjoyed your stay. hope to see you soon. take care and have a bless day.

10/10 Excellent

Tracy

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Safe place
Stayed 3 nights in Dec 2023
Response from Tia on Jan 6, 2024
Thanks Tracy!

8/10 Good

Carol

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the facility and staff were great. Will stay again.
Stayed 1 night in Dec 2023
Response from Tia on Jan 6, 2024
Thanks Carol, Hope to see you soon!

10/10 Excellent

Alisson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Tia on Jan 6, 2024
Thanks for your 5/5 rating!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay
Stayed 4 nights in Nov 2023
Response from Tia on Jan 6, 2024
Aww! Thanks a ton :)

8/10 Good

Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities
From what I could see in the room we rented this property is in bad need of renovation, tons of paint chips missing all over the walls makes everything look very outdated.
Stayed 1 night in Nov 2023
Response from Tia on Jan 6, 2024
Sorry to hear that, will definitely pas on to our maintenance team.

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, friendly staff
Stayed 2 nights in Nov 2023
Response from Tia on Jan 6, 2024
Thanks!

10/10 Excellent

lori

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing
Stayed 3 nights in Nov 2023

4/10 Poor

Karly

Business traveler, Traveled with family
Disliked: Staff & service, amenities
Says check in is at 3. Room wasn’t ready until 4:30. There was an unbelievable amount of popcorn under the couch cushions. Crumbs all over kitchen counters. Trash and food left under bed and sheets very obviously hadn’t been changed as there was crumbs, hair and a used Kleenex tissue found in them. Very dirty
Stayed 2 nights in Nov 2023

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Randy

Liked: Cleanliness, staff & service
Cold
Cold in room.only living room felt warm. Would have prefer a higher floor but was given 1st floor.
Stayed 2 nights in Nov 2023

8/10 Good

Nathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Courtenay

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Taylor's customer service!
Stayed 1 night in Nov 2023
Response from Tia on Nov 7, 2023
Thank you! Tyler will be thrilled to know she made a difference in your experience!

10/10 Excellent

Joseph E

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Tia on Nov 7, 2023
Thanks for the 10/10 rating!

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
You can never go wrong staying at the Hyatt House! The personnel are very friendly and helpful! 😊
Stayed 4 nights in Oct 2023
Response from Tia on Nov 7, 2023
Thanks Janet!

10/10 Excellent

Tracy

Traveled with family and small children, Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 10 nights in Oct 2023
Response from Tia on Nov 7, 2023
Great to hear! Thanks so much!

6/10 Okay

Virginia

Stayed 3 nights in Sep 2023
Response from Tia on Nov 7, 2023
Thanks for reviewing Virginia!

10/10 Excellent

Melanie

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Tia on Nov 7, 2023
Thank you!

10/10 Excellent

Melanie

Liked: Cleanliness, property conditions & facilities
We enjoyed our stay immensely! Breakfast was great, lots of options!
Stayed 1 night in Sep 2023
Response from Tia on Nov 7, 2023
Great to hear. I'll be sure to share with our breakfast staff!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Okay for a night!
Nice, clean hotel near the airport. Comfortable bed. Hotel is right next to a highway and you can hear loud road noise all night - hotel does provide ear plugs. Bath towels were very small and very thin.
Stayed 1 night in Sep 2023
Response from Tia on Sep 20, 2023
Hi- Thanks for your kind comments. I'll check into the bath towels, typically they are pretty fluffy and large. Thanks again, glad to hear we could be your Anchorage accomodations!

10/10 Excellent

Merly

excellent
Stayed 1 night in Sep 2023
Response from Tia on Sep 20, 2023
Thank you!