객실 내 금고, 암막 커튼, 다리미/다리미판, 무료 유아용 침대

벨 타워 호텔 여행 후기

3.5 out of 5
벨 타워 호텔
300 South Thayer, Ann Arbor, MI

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 849개 이용 후기 중 536개" "
평점 8 - 좋아요. 849개 이용 후기 중 241개" "
평점 6 - 괜찮아요. 849개 이용 후기 중 48개" "
평점 4 - 별로예요. 849개 이용 후기 중 14개" "
평점 2 - 너무 별로예요. 849개 이용 후기 중 10개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

LEE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
직원들이 친절하고 오래된 호텔인데 상태가 좋았어요. 다만 오전에 호텔옆 주차빌딩에서 큰 소음이 계속 나니까 늦잠자는 분들은 불편하실 것 같네요. 객실에 물은 무료가 아니고 2.5달러였습니다.
2022년 5월에 1박 숙박함
답변 제공: DeWayne Grann, GM 님, 2022년 6월 13일
You are correct, there are bottles of Fiji water we sell in the rooms. If you would like complimentary water, there is fruit infused water in the lobby.

10/10 - 훌륭해요

실제 이용하신 고객

2019년 8월에 5박 숙박함
답변 제공: Reservations Manager 님, 2019년 8월 26일
Thank you so much for taking your time to rate our hotel. We would love to hear a little more about your experience at the Bell tower Hotel. Please come back soon!

8/10 - 좋아요

JOHN SANG JOON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms are on 1st floor face the parking lot, and anybody who uses that parking lot can see the room inside, intentionally and unintentionally. No privacy and can't expect the sunlight into your room! Yet, the room rates are over $280/night! Otherwise, smiling and very considerate hotel employees and perfect location for visiting U Mich!
2019년 3월에 3박 숙박함
답변 제공: Fe Rollet - Reservations Manager 님, 2019년 4월 2일
Thank you kindly for reviewing our hotel. Our building is located between two buildings, but please keep in mind the lot next to the hotel is for employees only; most who leave by 6PM, allowing our guests the privacy they need during the night. With that being said, we are incredibly sorry for any inconvenience and we hope this did not deter you from enjoying your stay. We hope to see you back in the future!

10/10 - 훌륭해요

mihyun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아늑하고 편안한 호텔
UM에 교환학생으로 간 아들과 딸을 데리고 갔는데 위치가 학교 바로 옆이고 대부분 다 걸어다니면서 이용할 수 있어서 편리했습니다 호텔내부도 깨끗하고 조용하고 무엇보다 아늑하고 편안함을 느낄수 있어서 좋았습니다
2019년 1월에 7박 숙박함
답변 제공: Fe Rollet - Reservations Manager 님, 2019년 1월 14일
Thank you for staying with us, we are happy to see you enjoyed your time with us at the Bell Tower Hotel. We hope to welcome you back in the future.

8/10 - 좋아요

JOHN SANG JOON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Fe Rollet - Reservations Manager 님, 2018년 5월 1일
Thank you for taking your time to review our hotel!

8/10 - 좋아요

JOHN SANG JOON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Fe Rollet - Reservations Manager 님, 2018년 5월 1일
Thank you for taking your time to review our hotel!

10/10 - 훌륭해요

Sang Yeon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋은 호텔
편안하고 깨끗하게 서비스가 잘 되어 있었습니다.
2017년 9월에 4박 숙박함

10/10 - 훌륭해요

Soo Jin 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
앤아버 관광시 최고 호텔로 추천.
미시간대학 부근 방문을 위해 머무름. 도보로 대학, 앤아버시 모두를 관광할 수 있고 작지만 깨끗하고 친절한 호텔임. 아침식사도 아메리칸 스타일로 충분했음.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
위치가 매우 편하고 깨끗한 호텔
위치도 편하고, 청결하고, 시설도 좋았다. 그런데 종업원들이 잘 교육되어 있지 않다는 생각이 들었다. 예를 들어, 보증금을 신용카드로 결제한 뒤 나중에 취소하는 과정을 물어 보았는데, 잘 모르는 것 같았고 엉뚱한 이야기를 하였다.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
good place

10/10 - 훌륭해요

Cynthia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean and had fabulous service.
2024년 4월에 1박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2024년 4월 23일
That is wonderful to hear! Thank you so much. We're so glad we could provide you with the very best in customer service. It was a pleasure to have you stay with us and we hope to see you again soon!

6/10 - 괜찮아요

Laura

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Right on campus so convenient to everything associated with the university.
2024년 4월에 1박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2024년 4월 15일
Thank you for your review, Laura. I'm a bit surprised to see you only gave us a 3. I would love to know more about your stay. Please feel free to reach out to me to discuss. Thank you for staying with us. We hope you'll stay again so we can give you a perfect stay!

10/10 - 훌륭해요

Hongmei

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel.
2024년 4월에 2박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2024년 4월 12일
Thank you so much for leaving us such a great review! We're so pleased you had a perfect stay with us. We hope to see you again soon! Safe travels!

10/10 - 훌륭해요

John

2024년 4월에 1박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2024년 4월 23일
Thank you so much for taking the time to leave us such a great review! We strive to provide all our guests the very best. We hope to see you again soon! It was a pleasure to have you stay with us. Safe travels!

10/10 - 훌륭해요

Tina

2024년 3월에 2박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2024년 4월 23일
Thank you so much for taking the time to leave us such a great review! We strive to provide all our guests the very best. We hope to see you again soon! It was a pleasure to have you stay with us. Safe travels!

10/10 - 훌륭해요

Renee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is very friendly
2024년 3월에 2박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2024년 4월 3일
Thank you so much for your review, Renee. We're so glad to hear that our staff was so friendly and helpful to you. We strive to provide the very best in customer service. We glad you enjoyed your stay with us. We hope to see you again soon!

10/10 - 훌륭해요

Marlen

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Taylor was great when checking us in. He was very patient and so knowledgeable. He gave us some great recommendations. The room was clean and the valet was very polite.
2024년 3월에 1박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2024년 3월 25일
Thank you so much for your wonderful review! I'll pass along the praise to Tyler, it is very much appreciated. We strive to provide our guests with the very best customer service. It was a pleasure to have you and we hope to see you again soon! Go Blue!

10/10 - 훌륭해요

Leah

2024년 3월에 1박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2024년 4월 8일
Thank you so much for taking the time to let us know you had a perfect stay with us! We hope to see you again soon! Safe travels!

2/10 - 너무 별로예요

Kimberly

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the second time I’ve stayed at this hotel with no hot water. When I called the front desk to notify them I’d been running the sink and shower water for 20 min without hot water, they said “you may have to let it run for 40 min - this is an old property - what can you expect”? Then I told the front desk to which they replied “sorry”. Stay at The Graduate around the corner.
2024년 3월에 2박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2024년 3월 14일
Dear, Kimberly. First of all let me apologize for the hot water issue that arose during your stay and for how it was handled. For that we will be issuing a full refund for your 2nd night. I am so sorry that this happened. We will talk to our staff to make sure that this won't happen again. I hope this is to your satisfaction.

10/10 - 훌륭해요

Pamela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is an excellent choice for close to campus option.
2024년 3월에 3박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2024년 3월 15일
Thank you so much for taking the time to leave us a great review! We are so thrilled you had a perfect stay with us! We're glad we were the right spot for you. We hope to see you again soon! Safe travels!

10/10 - 훌륭해요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2024년 2월 26일
Thank you so much for your review. We're so happy you had such a great stay with us! We hope to see you again soon! Safe travels!

8/10 - 좋아요

Beatriz

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Very, very small, both the property and the rooms though very convenient if you are going to UMich
2024년 2월에 1박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2024년 2월 22일
Thank you for your review! We're so glad we were the perfect location for you and your visit to University of Michigan campus! We know we are not your standard modern hotel, as we are an historic hotel but we do have many different room types. We hope you'll stay with us again soon and you can try our one of our larger rooms! Safe travels!

2/10 - 너무 별로예요

Angelyn

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location
2024년 2월에 1박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2024년 2월 16일
Dear Angelyn. I apologize on behalf of the hotel for the issue you had with your stay. We have spoken the the staff member and we hope that the recent compensation we issued you is enough to balance out our shortcomings. We really hope you'll stay with us again so we can prove to you that we are a great hotel. Safe travels.

10/10 - 훌륭해요

Hazar

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was fantastic. Thank you!!
2024년 2월에 1박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2024년 2월 16일
You are most welcome! It was our pleasure to have you stay with us. We are so happy to know you had a fantastic stay with us. We hope to see you again soon! Safe travels until then!

10/10 - 훌륭해요

XIN

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel in the campus of UM!
2024년 2월에 1박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2024년 2월 5일
Thank you so much for such a lovely compliment. We're so glad you enjoyed your stay with us. We hope you'll stay with us again soon. GO BLUE!

10/10 - 훌륭해요

John 님, Weaverville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Across the street from Hill Auditorium.
2024년 1월에 1박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2024년 2월 1일
Thank yo for your kind review. We are so happy to hear we were the perfect location for you. We are just a stone's throw away from Hill Auditorium. We glad to know that you had a great stay with us and we hope to see you again soon!

8/10 - 좋아요

dennis

2024년 1월에 1박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2024년 3월 20일
Thank you for your review. We're so glad to hear you had a good stay with us. We hope you'll stay with us again.

10/10 - 훌륭해요

Jay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location
2024년 1월에 1박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2024년 1월 29일
Thank you so much for such a great review! We're so happy you had a perfect stay with us. We hope you'll stay with us again soon!

10/10 - 훌륭해요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2024년 1월 17일
Thank you for staying with us and leaving us such a great review. We are very happy you had a perfect stay with us! We hope to see you again soon!

8/10 - 좋아요

Melinda

2024년 1월에 1박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2024년 1월 17일
Thank you for taking the time to leave us a good review. We are glad you seem to have enjoyed your stay with us. If there was anything about your stay that prevented us from getting a perfect score, please do not hesitate to reach out to us. Safe travels!

10/10 - 훌륭해요

Craig

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2024년 1월 17일
Thank you for staying with us and leaving us such a great review. We are very happy you had a perfect stay with us! We hope to see you again soon!

10/10 - 훌륭해요

TIFFANY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Karen G, Reservations Manager 님, 2024년 1월 12일
Thank you so much for your review! We're so happy to know you had a great stay with us. We hope you'll stay with us again soon! Safe travels!

10/10 - 훌륭해요

Jennifer

2024년 1월에 2박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2024년 1월 10일
Thank you so much for taking the time to leave a review! We appreciate it. We are glad you had a great stay with us. We hope to see you again soon!

10/10 - 훌륭해요

Tanya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2024년 1월 10일
Thank you so much for taking the time to leave a review! We appreciate it. We are glad you had a great stay with us. We hope to see you again soon!

10/10 - 훌륭해요

Jonathan

2023년 12월에 1박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2024년 1월 29일
Thank you so much for such a great review! We're so happy you had a perfect stay with us. We hope you'll stay with us again soon!

8/10 - 좋아요

Laura

좋아요: 청결 상태, 직원 및 서비스
Love the location but the property needs an update. Breakfast is included but quality of food could be much better. Staff is very good and accommodating.
2023년 12월에 2박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2024년 1월 10일
Thank you for taking the time to leave us a review. I'm sorry about the issue you had a breakfast. It was not our normal. I hope you'll try us again so we can prove to you that we do have a great breakfast. I hope you had a wonderful holiday season!

8/10 - 좋아요

KAZUMICHI

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 3박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2024년 1월 10일
Thank you so much for taking the time to leave a review! We appreciate it. We are glad you had a good stay with us. We hope to see you again soon!

10/10 - 훌륭해요

Elizabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a fantastic time at the Bell Tower! The room was extremely comfortable. The heated floors in the bathroom were great! Breakfast each morning was full of choices and delicious. Within walking distance for all major stores and restaurants. A great place!
2023년 12월에 2박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2024년 1월 11일
Thank you so much for such a lovely review, Elizabeth! We really cherish these reviews. We're so happy you enjoyed your stay with us and had a great time in Ann Arbor! We hope you'll stay with us again soon! Thanks again!

10/10 - 훌륭해요

Valerie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Charming and Friendly
Thank you for your kindness and helpfulness. We will be back!!!
2023년 12월에 1박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2024년 1월 11일
Thank you so much, Valerie! We love to see familiar faces. We're so happy we could make you feel warm and appreciated. We hope we'll see you again soon! Thank you for staying with us.

10/10 - 훌륭해요

Rich

Comfortable in all areas, staff very accommodating, pleasant
2023년 12월에 1박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2024년 1월 11일
Thank you so much, Rich. We're glad we could be so helpful to you, we truly appreciate you as a guest. We're happy you enjoyed our stay with us and it's good to know that our customer service was top notch. We hope you'll stay with us again soon! Safe travels!

10/10 - 훌륭해요

Lynda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This a very nice hotel. I would definitely stay there again!
2023년 12월에 1박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2024년 1월 11일
Thank you so much, Lynda. We're thrilled you had such an excelled stay with us. We would love to see you again! Safe travels until then!

10/10 - 훌륭해요

John

We had a great experience, lovely room and very nice breakfast. Would recommend this hotel highly!
2023년 12월에 1박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2024년 1월 11일
Fantastic to hear John! We're so glad you had such a great stay with us! We glad you enjoyed our complimentary buffet breakfast, our stellar customer service and all our room amenities. We hope you'll stay with us again soon!

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice old school hotel. Quiet, well maintained and comfortable. Great location for seeing Ann Arbor and U of M campus on foot. Good breakfast.
2023년 12월에 1박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2023년 12월 5일
Thank you for your glowing praise! We take a lot of pride in our historic hotel and apricate it when guests say so. We are so happy you loved our breakfast too. Thank you so much for staying with us. We hope to see you again soon!

10/10 - 훌륭해요

Gerald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2023년 12월 5일
Thank you so much for leaving us a perfect score! We're so happy you had a great stay with us! We hope to see you again soon!

10/10 - 훌륭해요

Karyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I love staying at the Bell Tower!
I love staying here! The people are always welcoming, the rooms are comfortable, and the location just can't be beat!
2023년 11월에 2박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2023년 11월 16일
Thank you so much, Karyn. It was a pleasure to have you as our guest. We're so glad you enjoyed our rooms and our soft, Serta Presidential Mattresses. We pride ourselves in having superb customer service and we're so glad when we get feedback like this. Thank you for taking the time. We'll be sure to share your review with all the staff. We hope to see you again soon!

10/10 - 훌륭해요

Jorge 님, Chicago

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet at night, good breakfast, clean, friendly staff.
2023년 11월에 1박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2023년 11월 16일
Thank you so much for your outstanding review. We value your comments and really appreciate your praise. We're so happy you enjoyed our great breakfast buffet. It isn't surprising that our staff was friendly, we strive to provide the best customer experience in town. Thank you for staying with us. We hope to see you again soon.

10/10 - 훌륭해요

Dimitrije

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2023년 11월 15일
Thank you so much! It's wonderful to know you had a perfect stay with us! We hope you'll stay with us again soon! Safe travels!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love the location Shower is great Staff is very helpful
2023년 11월에 1박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2023년 11월 8일
Terrific! We're so glad you love our updated bathrooms with a rainfall showers, marble countertops and a tv in the mirror. It's wonderful to hear that our staff was very helpful for you during our stay. Thank you for letting us know. We hope you'll stay with us again soon. Safe travels!

10/10 - 훌륭해요

Kristi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great bathroom
Just an overnight but would definitely stay again. Delightfully surprised, the bathroom floor is heated! There is a tv in the bathroom mirror. Good towels, nice sheets very clean. Cookies in the afternoon was a nice touch.
2023년 10월에 1박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2023년 10월 30일
WOW! Such amazing praise! Thank you so much! We're so happy you enjoyed our amenities. The cookies are very good. We hope you'll stay with us again soon!

10/10 - 훌륭해요

Tim

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyday housekeeping, and the housekeeping was some of the best I’ve seen as a traveler. Staff very nice. Valet was inexpensive comparatively (25 dollars a day)Amenities were not overpriced. Included breakfast was not bad at all. Ann Arbor hasn’t changed much in the 15 years since I’ve been there, still a nice town for dining experiences and shopping.
2023년 10월에 4박 숙박함
답변 제공: Karen G, Reservations Manager 님, 2023년 10월 27일
What a wonderful testimonial! I'll be sure to pass this along to our housekeeping staff. They deserve all the praise and I'm so glad all their hard work is paying off. Thank you so much for such a lovely review. We hope to see you again soon!