"Overall, our stay was very good, though there were a couple of issues that affected our experience.
The room itself was lovely, the complimentary buffet breakfast was excellent, and the staff were kind, professional, and helpful throughout our stay.
One disappointment was the swimming pool, which was extremely cold — uncomfortably so. My daughter and I both attempted to use it, but we were unable to stay in for more than a few minutes because of the temperature.
The biggest issue during our stay was the large number of unsupervised children running through the hotel hallways for hours during the evening. We checked in around 6 PM and repeatedly encountered groups of boys, approximately 8–12 years old, running up and down the hallways yelling and screaming. Unfortunately, this continued late into the evening directly outside our room.
By 10:30 PM, after nearly 20 hours of plane travel, we were exhausted and unable to sleep, so I contacted the front desk. I do want to emphasize that I do not blame the staff, as the hotel was clearly very busy and they were doing their best to manage the situation. However, the children seemed to have little to no adult supervision. I had to make a second complaint around 11 PM because the noise had become even louder.
In the future, I believe hotels hosting large groups of children should ensure that parents or chaperones are actively supervising them out of consideration for other guests.
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