정자

스반도르 호텔 & 리조트 토카피 팰리스 - 올 인클루시브 여행 후기

5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 968개 이용 후기 중 539개" "
평점 8 - 좋아요. 968개 이용 후기 중 222개" "
평점 6 - 괜찮아요. 968개 이용 후기 중 111개" "
평점 4 - 별로예요. 968개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 968개 이용 후기 중 56개" "

8.8/10

청결 상태

8.4/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Sanghyun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 1월 8일
Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - 훌륭해요

Hyeeun

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
실컷 놀고 즐긴 리조트
튀르키예 여행의 마지막 코스로 안탈야를 여행했고 올드시티에서 하루 지내고 스완도르에서 이틀 지냈습니다. 넓고 다양한 편의시설을 즐겼고, 특히 물놀이 기구는 정말 신나게 탔어요. 저녁 프로그램도 잼있었어요. 디스코, 공연 등등 다양했어요. 작은 마을같은 느낌이고 다양한 사람들을 보는 재미도 있었네요. 식사도 좋았습니다. 워낙 뷔페가 커서 원하는 음식과 과일을 마음껏 즐겼어요. 술과 음료도 정말 편하게 즐길 수 있었습니다. 룸 컨디션도 나쁘지 않았어요. 정말 신나게 놀고 쉬다가 튀르키예 여행을 마무리할 수 있어서 즐거운 경험이었습니다!
2023년 9월에 2박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2023년 10월 2일
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - 훌륭해요

YUHEE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2023년 9월 27일
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - 훌륭해요

Juan

가족 여행
좋아요: 직원 및 서비스
숙박은 전반적으로 너무 좋았습니다. 음식 종류가 엄청 많았지만 특별하게 맛있는 것이 없어서 조금 아쉬웠고 외진 곳에 있어 교통이 조금 불편했습니다.
2023년 8월에 2박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2023년 8월 19일
Dear Guest,First of all, we would like to thank you for choosing to spend your holiday in our hotel and for sharing your valuable opinions that always encourage us to be better. Dear guests, we would like to state that we do not agree with your criticism of taste, because taste varies from person to person and is a relative concept, however, our dishes are prepared in a delicious way by our masters and served to our guests.We are happy to contribute to your wonderful stay with our different facilities and quality service at our facility.Kind regards,Swandor Topkapi Palace Management

8/10 - 좋아요

JungHee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 4박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2023년 8월 7일
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
가족여행
아이들과 가족여행 숙소로 좋다. 먹고 쉬고 수영하기에 좋다. 북적이는 분위기도 좋다. 방에 개미가 한번씩 나오는데 그 점이 아쉬웠다.
2022년 5월에 4박 숙박함
답변 제공: Guest Relations 님, 2022년 5월 8일
Dear Guest, Thank you for sharing your thoughts about your stay with us. Feedback from our guests helps us to serve you better by contributing to the development of our hotel. In this sense, every feedback is a clue and a source of inspiration for us. We are very happy to learn that you were satisfied with the services of our hotel, we hope to have the opportunity to welcome you again in the near future. Best Regards, Swandor Topkapı Palace Management

8/10 - 좋아요

SooMin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 2박 숙박함
답변 제공: Guest Relations Department 님, 2022년 3월 25일
Dear Guest, Thank you for sharing your thoughts about your stay with us. Feedback from our guests helps us to serve you better by contributing to the development of our hotel. In this sense, every feedback is a clue and a source of inspiration for us. We are very happy to learn that you were satisfied with the services of our hotel, we hope to have the opportunity to welcome you again in the near future. Best Regards,

4/10 - 별로예요

CHO

가족 여행
별로예요: 직원 및 서비스
Not good
The staffs are very rude and uncomfortable for me
2020년 7월에 2박 숙박함
답변 제공: Bahadır Atalay 님, 2020년 7월 6일
Dear Guest, First of all, we thank you very much for taking the time, evaluating us, and sharing your opinions. Your constructive criticism is very valuable to us as well as its positive reviews. Your review has been shared with our relevant departments and management. Thank you again for your interest, as Swandor Hotels & Resort Topkapı Palace family, we would like to see you again soon. With Best Wishes,

10/10 - 훌륭해요

Hyejin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족여행에 추천
아름답고 편안한 리조트로 가족 여행에 적합합니다. 수영장과 전용 비치 둘 다 깨끗하고 편리하게 이용하였습니다. 주변에 편의시설이 없고 뷔페메뉴가 다양하지않아서 살짝 지루한 감이 있었지만 거품파티, 키즈페스티벌 등 아이들이 즐거워 할만한 이벤트가 열려서 만족스러웠습니다.
2019년 8월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
호텔은 전반적으로 괜찮음. 여름성수기에 너무 습해서 호텔침구가 꿉꿉했음. 사람이 너무 많아서 전쟁터같음. 하지만 서비스와 친절함은 매우 좋았음. 전체적으로 만족함.
2019년 7월에 3박 숙박함

10/10 - 훌륭해요

Atif Hussain

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an amazing stay at Swandor and loved every minute. Hoping to come back again soon.
2024년 5월에 4박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 5월 28일
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

8/10 - 좋아요

Harshil

가족 여행
좋아요: 숙박 시설 상태 및 시설
Property has very good facilities and kids entertainment setup. Plenty of dining options with amazing buffets and drinks. Steam, Sauna and Hamam bath facilities are also nice. Few things around cleanliness can be improved, flies were found on fruits during break fast and Lunch times. Paper tea cups in rooms in such a big resort was not expected. No special day arrangements for guests. My daughter had her fifth birthday during the stay. I reached out to dining staff for arranging a small cake but they denied. Most of the staff cannot speak English, which becomes a problem sometimes. Overall but the resort is very nice.
2024년 5월에 5박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 5월 28일
Dear guestFirst of all, on behalf of Swandor Hotels&Resort Topkapı Palace family, we would like to thank you for your feedback.Thank you very much for taking the time to share your experiences with us and other vacation lovers. Such good feedback from you motivates us to do even better work.Our aim is that every guest who stays in our hotel feels the Swandor Hotels difference and leaves our hotel with good memories.We will always be pleased to welcome you back to our hotels!Sincerely regardsSwandor Topkapi Palace Management

6/10 - 괜찮아요

Katya

별로예요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 5월 28일
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - 훌륭해요

Jamie Kishor

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Brilliant hotel I would definitely recommend and go again
2024년 5월에 7박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 5월 25일
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - 훌륭해요

MD RABIUL

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First time went there and stayed four nights.it was really pleasant tour.
2024년 5월에 4박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 5월 21일
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - 훌륭해요

Thomas

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What a Great stay! We got a great deal with expedia booking online and when we arrived we were told we also had a free room upgrade, which was a lovely bonus! we were greated with champagne and a few treats at the door and then given all the information we needed for our stay by two very helpful women Laura and Ebru It was a very beautiful hotel with many great facillities, great bars, an amazing private beach and loads of pools! It had a great variety of food at meal times, very well presented with lots of seating available, the staff were very friendly and accomodating providing drinks on request and cleaning up very efficiently. Great place!
2024년 5월에 7박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 5월 20일
Dear Guest ,While we aim to offer you better service every day with our guest satisfaction-oriented service approach, our professional team, each of whom is professional in their own fields, strives to create the most memorable and pleasing holiday experience possible for our guests. We are very happy and motivated to hear that we were able to achieve this. We would also like to thank you for your positive evaluations by taking your valuable time. We would like to state that we will always be pleased to welcome you again in our hotels within Swandor, where we focus on bringing all our services to perfection by shaping them with the comments of our valued guests. Best Regards,Swandor Topkapi Palace Management

8/10 - 좋아요

Marzena Porzezynska-

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed 4 nights at Swandor Hotel & Resort Topkapi Pałace. We enjoyed our vacation there but we were little bit disappointed that in la carte restaurants there is additional charge for dining options. In all inclusive resort everything suppose to be included in the price and quests need to know about it. We like night shows & live music very much, so entertaining was amused. The most memorable experience in dining area was dinner in Kebab House( Hürrem Restaurant) where dining service was really good. We love Turkish hospitality and especially Ruken ( waitress)& Mazhar ( waiter) were the most likable people in entire resort. They were always smiling and greeting us with outgoing personality. Overall, we had a pleasant holiday with my husband. It is a welcoming family resort with narrow access to private beach area.
2024년 5월에 5박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 5월 14일
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

8/10 - 좋아요

Cornelis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel en service niet op aan te merken. Is gewoon goed! Alleen waren er gewoon teveel mannelijke gasten van de voetbal toernooi aanwezig die zich iets te afwijzend reageerden op de vrouwen. Vooral als men een beetje teveel drank op hadden werd men te luidruchtig..
2024년 4월에 11박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 5월 14일
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - 훌륭해요

Heike

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Sauber, sehr gut, direkter strandzugang, super essen, gutes Programm
2024년 5월에 3박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 5월 11일
Lieber Gast Zunächst einmal möchten wir uns bei Ihnen bedanken, dass Sie Ihren Urlaub in unserem Hotel verbracht haben und dass Sie uns Ihre wertvolle Meinung mitgeteilt haben, die uns immer dazu anregt, besser zu werden. Wir freuen uns, dass wir mit unseren verschiedenen Einrichtungen und unserem Qualitätsservice zu Ihrem wunderbaren Aufenthalt beigetragen haben. Wir freuen uns darauf, Sie wieder in den Hotels der Swandor-Gruppe begrüßen zu dürfen. Liebe und beste Grüße, Swandor Topkapi Palace Geschäftsführung

10/10 - 훌륭해요

Simona 님, Dortmund

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 8박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 5월 13일
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

6/10 - 괜찮아요

Sana

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
The resort is fairly average, it is a decent size but could do with more of its staff speaking English. The taxi ordering is a bit farcical. Restaurants are decent but could do with being open longer. We had a medical emergency, someone turned up around 20 min's after; was ridiculous. We did receive some positive experiences from members of staff, so it wasn't all dire. We asked for our rooms to be close together, and had to change rooms on the second day; due to the hotel not actioning our previous request - sigh. However, for an average stay would recommend this resort; would give it a 6 out of 10.
2024년 5월에 5박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 5월 13일
Dear Guests Thank you for taking the time to share your experience at Swandor Hotels & Resorts - Topkapı Palace. We are thrilled to hear that you thoroughly enjoyed our spacious resort, the variety of pools and bars and our well-organised entertainment programmes. We are also delighted that our friendly and attentive staff and the variety of food at our buffet and beach café contributed positively to your stay.Regarding your feedback about the taxi service, we would like to clarify that these facilities are independently operated and not under our management. However, we are very sorry for any inconvenience this may have caused you and your feedback is important to us. We will pass your comments on to the relevant service providers and encourage them to ensure that their prices are fair and transparent.Thank you once again for your valuable feedback. We hope to welcome you back in the future for a smoother experience.Yours sincerely,Swandor Hotels & Resorts - Topkapı Palace Management

6/10 - 괜찮아요

Shabrez

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The resort was a decent size, fairly clean and had a nice atmosphere. However, the amount of staff that were unable to speak English was shocking, also not all staff were courteous and we had a medical emergency - but the response time was unacceptable.
답변 제공: Swandor Topkapı Palace Management 님, 2024년 5월 9일
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

6/10 - 괜찮아요

Nazyah

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wish I could say better things - I had to ask for an iron & board 3 times, asked for a alcohol free drink he put alcohol in it - lucky I always observe & he was really dismissive about it when I said no alcohol as if I’m a inconvenience! Some staff are just rude and entitled they really ruin it for the hardworking ones - made me pay for a glass that broke in the room when they admitted it wasn’t my fault (£90) They really need to work on their customer service in Turkey in general. Overall my little boy enjoyed it hence the 3 stars
2024년 4월에 8박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 5월 7일
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - 훌륭해요

Maik Uwe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Alle super
2024년 4월에 7박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 5월 7일
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - 훌륭해요

YDANIA 님, maimi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very nice
2024년 4월에 2박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 5월 6일
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

6/10 - 괜찮아요

Mohammad Abul

아이를 동반한 가족 여행
It was decent
2024년 4월에 7박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 5월 7일
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - 훌륭해요

Mobeena

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I throughly enjoyed our stay at Swandor. The property was always very clean. The staff were all so nice and helpful. We especially enjoyed the darts session by the entertainment team. It was a beautiful holiday. Thank you
2024년 4월에 7박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 5월 2일
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - 훌륭해요

Ibrahim Ethem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: Swandor Topkapı Palace Yönetimi 님, 2024년 5월 2일
Değerli misafirimiz,Öncelikle tarafımıza iletmiş olduğunuz görüşleriniz için Swandor Hotels&Resort Topkapı Palace ailesi adına teşekkür ediyoruz.Zaman ayırarak deneyimlerinizi bizlerle ve diğer tatil severlerle paylaştığınız için çok teşekkür ediyoruz. Sizlerden gelen bu denli güzel bildirimler, bizleri daha güzel işler çıkarmak için motive etmektedir.Amacımız otelimizde konaklayan her bir misafirimizin Swandor Hotels farkını hissetmesi ve otelimizden güzel hatıralarla ayrılmasıdır.Otellerimizde sizleri yeniden ağırlamaktan her zaman memnuniyet duyacağız!SaygılarımızlaSwandor Topkapı Palace Yönetimi

10/10 - 훌륭해요

Jordan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 5월 1일
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - 훌륭해요

KATE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Other then inconvenient bed and average food - excellent
2024년 4월에 3박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 4월 30일
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

8/10 - 좋아요

Supriya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like everything the lady who did my hammam was great ayesha her name is if i am not wrong Just the food sometime feels like served old .
2024년 4월에 5박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 4월 29일
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - 훌륭해요

Hannah

2024년 4월에 6박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 5월 17일
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

6/10 - 괜찮아요

Karishma

가족 여행
좋아요: 편의 시설/서비스
Difficult to communicate, lack of customer care, felt unsafe
2024년 4월에 5박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 4월 25일
Dear Guest,Thank you for your feedback.If you had mentioned in the comment why you gave the score you gave, we could have given you information or satisfaction. We are curious about how you misinformed our guests about our facility in different ways and what you based your rating on. In this context, we would like to state that we do not compromise on the service quality that our guests are accustomed to. All kinds of services that we undertake to provide in our hotel concept continue without any reduction.We would like to take this opportunity to state that if we have the chance to host you again, we will eliminate the misunderstandings we have experienced and the situations and events that you evaluate negatively.Best Regards,Swandor Topkapı Palace Management

6/10 - 괜찮아요

Kavita

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The hotel is great in terms of how clean it is and has lots of different pools. But the food lets this hotel down BIG TIME. If you like eating buffet style food for Breaky, Lunch & Dinner. Same food is served every morning, every lunch & every dinner. Not sure how a hotel can get away with saying they have 5 resturants when they all open at different times. I’ve been on many holidays but this really did let it down for us. Not to mention some the staff cant be bothered to help you. Then there is the odd staff member who are just outstanding. It’s also not located near Lara beach which is good 15mins drive away.
2024년 4월에 4박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 4월 24일
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - 훌륭해요

Daniella

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 6박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 4월 23일
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - 훌륭해요

Marina

2024년 4월에 2박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 5월 6일
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

8/10 - 좋아요

Nuray

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es gab keinen Basketballplatz und es wurde auch nicht dabei geholfen mit dem Hotel nebenan, welches einen hatte eine freundliche Absprache zu treffen! Es sind mehrere Anläufe nötig gewesen, um überhaupt unser Anliegen verständlich zu machen. Am Strand waren Bauarbeiten an den Stegen, d.h. diese konnten wir gar nicht begehen. Im März war nur das Hauptrestaurant und die Snack-Bar geöffnet. Das warme Schwimmbecken war durchgängig nutzbar.
2024년 3월에 7박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 4월 15일
Lieber Gast,Zunächst möchten wir uns bei Ihnen dafür bedanken, dass Sie sich entschieden haben, Ihren Urlaub in unserem Hotel zu verbringen, und dass Sie Ihre wertvollen Meinungen geteilt haben, die uns immer dazu ermutigen, besser zu werden. Wir freuen uns, mit unseren verschiedenen Einrichtungen und unserem hochwertigen Service in unserer Einrichtung zu Ihrem wundervollen Aufenthalt beigetragen zu haben. Wir würden uns freuen, Sie wieder in den Hotels der Swandor Group begrüßen zu dürfen.Mit Liebe und Grüßen,

10/10 - 훌륭해요

Samuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 4월 12일
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - 훌륭해요

bibin 님, salford

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place. Be careful with the Moses barber shop inside as they do scamming tactics to get the most money out of you.
2024년 4월에 6박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 4월 12일
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

6/10 - 괜찮아요

Madalitso 님, COVENTRY

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 6박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 4월 29일
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

2/10 - 너무 별로예요

Bhumit

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We chose to visit this dreadful place for our friend's birthday, and it turned out to be our worst holiday experience ever. We stayed for four nights, and from the moment we arrived to the day we left, this hotel was undoubtedly one of the worst choices. The staff were unhelpful and had the audacity to reprimand us for making noise in our own room at night, which is unacceptable for a resort. Additionally, our room wasn't cleaned once during our entire stay. They also misled us about the availability of food and activities, claiming they only start in April, despite no mention of this on their website or during booking. They were uncooperative, making our stay difficult and uncomfortable. I strongly advise against staying here; it's a complete rip-off and a scam. Don't trust the photos or half of the reviews; find somewhere else.The staff, particularly the bellboys, were utterly useless. The food was also terrible and gave all of us food poisoning, and we intend to take further action regarding this matter.
2024년 3월에 3박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 4월 12일
Dear Guest,Thank you for your feedback.To clarify, we respect your past holiday experiences and statements. However, you accuse us in your statements, and when you do this, you act only with your feelings without any basis.All our staff are experienced and experts in their fields. They do their jobs with love and dedication. It is recorded that we did not agree with the statement that our room was not cleaned, that when we checked our records, the do not disturb light was on and that it was cleaned on other days.Our facility is planned by taking into account the situations you have stated in your declaration. Indoor/outdoor area definitions, status and quotas of event areas have been clearly explained to all our guests who want to make a reservation at our facility during this period. This information is clearly expressed in all channels where information about our facility can be obtained, including the channel through which you purchased it.We keep you informed and wish you a good day.

8/10 - 좋아요

Sanjeev

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel with good services. The buffet fantastic, swimming pools excellent, good access to the beach and reasonably good entertainment. Even after check out free to continue using the facilities.
2024년 4월에 4박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 4월 12일
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - 훌륭해요

Benjamin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Essen und objekt waren super
2024년 3월에 5박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 4월 6일
Lieber Gast,Zunächst möchten wir uns bei Ihnen dafür bedanken, dass Sie sich entschieden haben, Ihren Urlaub in unserem Hotel zu verbringen, und dass Sie Ihre wertvollen Meinungen geteilt haben, die uns immer dazu ermutigen, besser zu werden.Wir freuen uns, mit unseren verschiedenen Einrichtungen und unserem hochwertigen Service in unserer Einrichtung zu Ihrem wundervollen Aufenthalt beigetragen zu haben.Grüße,

10/10 - 훌륭해요

Rajiv

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great, really enjoyed our stay
2024년 3월에 5박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 4월 6일
Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

8/10 - 좋아요

Fatmire

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Insgesamt war sehr schön, dass personal ist super 👍.Das Hotel und die Lage ist hervorragend.Unsere Zimmer wurde jeden Tag aufgeräumt ,aber leider nicht sauber gemacht 🙁….. Zu viel speise Auswahl, aber leider vieles hat nicht so gut geschmeckt .!Mir wäre es lieber weniger und schmackhaft
2024년 3월에 5박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 4월 6일
Lieber Gast,Zunächst möchten wir uns bei Ihnen dafür bedanken, dass Sie sich entschieden haben, Ihren Urlaub in unserem Hotel zu verbringen, und dass Sie Ihre wertvollen Meinungen geteilt haben, die uns immer dazu ermutigen, besser zu werden.Wir freuen uns, mit unseren verschiedenen Einrichtungen und unserem hochwertigen Service in unserer Einrichtung zu Ihrem wundervollen Aufenthalt beigetragen zu haben.Grüße,

8/10 - 좋아요

Hafizullah

2024년 3월에 7박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 4월 24일
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

8/10 - 좋아요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is great. Lot of dining options. Staffs are friendly and helpful. Some part of the resort is underconstruction during our stay. The concert at night is a bit loud. We can still hear it even all doors and windows are close. Check-in/out is easy. We asked for assistance to book a taxi for us. Unfortunately the taxi that arrives don't want to use the meter (asked for a fixed rate higher than what it should be) and we have no other choice but to take it otherwise we will be late for our scheduled bus. It will be better if the hotel have contact with a reliable taxi company that will not take advantage of their guest. FYI, taxi number is 07 T 4273 (KUNDU TAKSI). Please don't call that taxi company again.
2024년 4월에 1박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 4월 4일
Dear Guest,First of all, thank you for taking the time to write a comment about our hotel. Any feedback regarding our facility will shed light on the work we do on behalf of our service quality and is extremely important to us.Regarding your feedback about the shop and taxi service, we would like to clarify that these premises are independently operated and are not under our management. However, we are very sorry for any inconvenience this may have caused you and your feedback is important to us. We will pass your comments on to the relevant service providers and encourage them to ensure their prices are fair and transparent.Thank you once again for your valuable feedback. We hope to welcome you again in the future for a smoother experience.Best Regards,Swandor Topkapi Palace Management

10/10 - 훌륭해요

Lilcreshia

2024년 3월에 5박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 4월 24일
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - 훌륭해요

Mosunmola

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was perfect during our stay in the duplex, except for the lack of air conditioning. Despite this small inconvenience, we had an incredible time as a family. I must mention that the staff, especially Fatima from guest relations, were amazing.
2024년 3월에 5박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 4월 3일
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

8/10 - 좋아요

MALLIKHARJUNA RAO

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 3월에 4박 숙박함
답변 제공: Swandor Topkapı Palace Management 님, 2024년 4월 3일
Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management