Dear Wan, Thank you for taking the time to rate your stay with us. We're sorry your experience hasn't been fully satisfying. We would certainly like to learn more about that in a private message. We look forward to welcoming you back. Best regards, Marc Martens, General Manager

Dear Holger,Thank you very much for this kind review of your recent stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We would be delighted to welcome you back on another occasion. All the best,Marc Martens, General Manager

Dear Nao,Thank you for taking the time to give us feedback about your recent stay.We are delighted to hear that you found our room cleanliness and service to meet your expectations, as we strive to provide a comfortable and enjoyable stay for all of our guests.We regret to hear that the noise from the construction affected your stay and apologize for the inconvenience with TV reception. Please be assured that our team is always on hand to assist with any in-room amenities to enhance your comfort. Additionally, we are exploring ways to further compensate our guests during periods of renovation to ensure a more pleasurable experience.We are continuously working to improve our hotel's condition and amenities to better serve our guests and appreciate your feedback as it helps us in this endeavor.We hope to see you again in the future. Best wishes,Marc Martens, General Manager

Dear Nao,Thank you for your positive review.We're delighted to hear that our team's helpfulness and friendliness stood out during your frequent stays. It is our pleasure to offer complimentary parking and to accommodate your pet, ensuring a convenient and stress-free visit.We hope that you will return in the future. Best wishes,Marc Martens, General Manager

Beste gast,Hartelijk bedankt voor uw enthousiaste aanbeveling.Wat leuk dat u een aangenaam verblijf had bij ons en dat u tevreden was met onze bediening en uw kamer.We hopen u in de toekomst opnieuw te mogen verwelkomen.Met vriendelijke groeten,Marc Martens, General Manager

Kære Steen,Tak fordi du tog dig tid til at anmelde dit ophold hos os.Det glæder os at høre, at morgenmaden faldt i jeres smag, selvom der desværre manglede bacon eller scrambled æg på nogle morgener. Vi bestræber os altid på at være opmærksomme og fylde op løbende, så vores gæster har en bred vifte af valgmuligheder fra vores varme og kolde buffet. Vi er kede af at høre, at I oplevede værelserne som kolde og vinduerne som utætte. Vores hotel har en centralvarmesystem, som sikrer en behagelig temperatur i hele hotellet, og vi er altid klar til at tilbyde ekstra varmeapparater eller tæpper, skulle det være nødvendigt. Hvad angår tilstanden af værelserne, så stræber vi kontinuerligt efter at vedligeholde vores faciliteter for at sikre et behageligt ophold for alle vores gæster, og vi tager jeres feedback til os med henblik på fremtidige forbedringer.Vi håber at få muligheden for at byde jer velkommen igen og vise jer de forbedringer, vi arbejder på.Marc Martens, General Manager

Dear Guest,Thank you for your kind review.We're delighted to hear that you and your family enjoy our hotel's friendly atmosphere and that you've chosen to stay with us multiple times. It's wonderful to know that our dedicated team has contributed to your positive experience.We look forward to welcoming you back soon. Kind regards,Marc Martens, General Manager

Beste Lennie,Hartelijk dank voor uw positieve beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hopelijk zien we je snel nog eens!Marc Martens, General Manager

Dear Timi,Thank you for your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope that you will return in the future. Wishing you a very Happy New Year,Marc Martens, General Manager

Beste gast,We waarderen het zeer dat u de tijd nam voor uw beoordeling.Het doet ons plezier dat u genoten heeft van uw verblijf bij ons en dat de kamer naar wens was. Ook fijn dat u de goede service als pluspunt aanhaalt. Daar doen we het voor!Met vriendelijke groet,Marc Martens, General Manager

Dear Jean Marc,We thank you for taking the time to send us your feedback.We are sorry that your time with us did not exceed your expectations and regret that you did not tell us a bit more as to the issues which you may have faced. We endeavour to provide an excellent standard for all our guests. Please make us aware of any concerns at the time, so that we may take the appropriate action.We hope you will consider staying with us again in the future. Best regards,Marc Martens, General Manager

Beste Jolanda,Bedankt voor uw positieve reactie.We zijn blij te horen dat de ontvangst bij de receptie naar wens was en dat onze medewerker snel een oplossing kon bieden bij het ongemak van de lekkage. Het is ons doel om ervoor te zorgen dat elke gast een aangenaam verblijf heeft.Wat betreft de geluidsoverlast in de vroege ochtend, bieden wij onze excuses aan. Wij streven naar een rustige omgeving voor al onze gasten en zullen dit intern bespreken om herhaling te voorkomen. We betreuren het ook dat de slaapbank niet voldeed aan uw comfortverwachtingen. Onze slaapbanken worden binnenkort vernieuwd om onze gasten een betere nachtrust te bieden. Met betrekking tot het ontbijt, onze excuses dat het niet voldeed aan uw verwachtingen. We nemen uw feedback serieus en zullen dit aankaarten bij ons keukenteam om ervoor te zorgen dat alle items tijdig worden aangevuld en dat er voldoende voorraad is voor al onze gasten.Met hartelijke groet,

Cher Éric,Merci d'avoir pris le temps de nous laisser un commentaire.Nous sommes ravis de lire que vous avez apprécié la grande chambre et l'accueil sympathique de notre équipe.Nous prenons en compte votre suggestion. Votre satisfaction est notre priorité.Nous espérons avoir le plaisir de vous accueillir de nouveau.Bien à vous,

Dear Nao,Thank you for taking the time to give us feedback about your recent stay.We are glad to hear that you have stayed with us multiple times and appreciate your loyalty. However, we apologize for the inconvenience you experienced during your recent stay regarding the towels, sofa bed, and pillows. Our team is committed to providing a comfortable stay for all our guests, and we should have ensured that your room was properly prepared before your arrival.We have taken note of your concerns about the bed legs and will address this issue with our maintenance team. Our hotel strives to maintain a high standard of quality and cleanliness, and we will work diligently to prevent such issues from occurring in the future.We hope that we have the pleasure of seeing you again in the near future. Kind regards,

Dear Qingxia,Thank you for this great review.We are delighted to hear that you appreciated our convenient location and the availability of free parking on-site.We look forward to seeing you again very soon.Best wishes,Marc Martens, General Manager

Dear Lucien,Thank you for this feedback concerning your recent visit.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,Marc Martens, General Manager

Dear Vladan,Thank you for your feedback about your stay.We are glad to hear that you found our bed comfortable and the room clean during your stay. It is our priority to provide a pleasant experience for our guests.We truly appreciate your kind words about the impact our team members had on your experience. Their exceptional service and attention to detail are indeed valuable assets to our team, and we will make sure to pass on your compliments to them. We are delighted that their warm and welcoming attitude made your stay unforgettable.We look forward to welcoming you back.Kind regards,

Dear Christelle,Thank you for your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope that you will return in the future. Best wishes,Marc Martens, General Manager

Dear Sue,Thank you for your positive review.We are delighted to hear that you found our team to be lovely, helpful, and attentive. We always strives to provide exceptional service to ensure our guests have a comfortable and enjoyable stay. It's also great to know that you appreciated the comfort of your room and the bathroom facilities, as well as the ample parking available on site.We hope that you will return in the future. Best wishes,

Beste Rosemary,Hartelijk dank voor deze mooie beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hopelijk zien we je snel nog eens!Marc Martens, General Manager

Beste Frederick,Hartelijk dank voor deze uitstekende score.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hopelijk tot ziens,Marc Martens, General Manager

Dear Henk,We appreciate the time you have taken to share your feedback.We are glad to hear that you found our hotel to be good overall and that you chose to stay with us for a second time.We apologize if you felt that our breakfast was overpriced and had limited choices. Our breakfast buffet offers a variety of warm and cold items, including scrambled eggs, bacon, pastries, fresh fruit, and more. We also provide gluten-free options upon request. We will take your feedback into consideration as we continuously strive to improve our offerings and provide a satisfying experience for our guests.We look forward to welcoming you back for another visit. Best wishes,

Dear Iwona,Thank you for your positive review.We are pleased that we were able to meet your expectations.We hope that you will return in the future. Best wishes,Marc Martens, General Manager

Dear Paulo,Thank you for this positive review.We are pleased that we were able to meet your expectations.We look forward to having the opportunity to welcome you back in the future. Best wishes,Marc Martens, General Manager

Beste Marlen,Bedankt voor het delen van uw ervaring.We waarderen uw geduld bij het inchecken en zijn blij dat we u gratis ontbijt konden aanbieden als compensatie. Onze excuses voor het ongemak met betrekking tot het raam en de netheid van de eerste kamer. We zijn blij te horen dat de tweede kamer beter voldeed aan uw verwachtingen.Het spijt ons te horen over de verwarring met betrekking tot het ontbijt en de situatie in de badkamer. We zullen deze kwesties intern bespreken om onze service te verbeteren. We zijn 24/7 beschikbaar bij de receptie om eventuele problemen direct op te lossen en staan altijd klaar om te helpen.We hopen dat u ons in de toekomst nog een kans geeft om u een betere ervaring te bieden. Met vriendelijke groet,Marc Martens, General Manager

尊敬的Mak Ka，感谢您对我们酒店的好评！我们很高兴您对我们的食物、布置和服务表示满意，并认为价格合理。同时，我们很高兴您提到免费停车位充足。关于酒店位置，我们确实位于距离安特卫普市中心稍远的地方，但是酒店附近有电车站，乘坐电车只需20分钟即可到达市中心。期待您再次光临我们的酒店，祝您生活愉快！Marc Martens, General Manager

Cher Jean Marc,Nous vous remercions d'avoir pris le soin de rédiger cet avis suite à votre séjour au Novotel Antwerpen.Nous sommes navrés que votre séjour n'ait pas pleinement répondu à ce que vous en attendiez.Votre satisfaction est essentielle. N'hésitez pas à nous faire part de toutes pistes d'amélioration.Nous espérons vous compter de nouveau parmi nous. Bien à vous,Marc Martens, Directeur général

Beste Joram,Heel erg bedankt voor uw mooie score!Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We hopen u in de toekomst opnieuw te mogen verwelkomen en wensen u een fijne dag toe. Met vriendelijke groet.Marc Martens, General Manager

Dear Donna,Thank you for taking the time to give us feedback about your recent stay.We are delighted to hear that you found our room clean and quiet, and that you appreciated the separate internal door feature. It's great to know that your children enjoyed the pool and that you were satisfied with the available towels. We're also pleased that you had a pleasant breakfast experience and found our staff friendly.We apologize for any discomfort you experienced with the sofa bed. We continuously strive to improve our facilities and services, and your feedback is valuable to us. We hope to have the opportunity to welcome you back in the future.We sincerely hope that you will return on another occasion in the future. All the best,

Dear Kwabena,Thank you for taking the time to share your experience with us.We are delighted to hear that you enjoyed our breakfast and the play area with the pool. Our goal is to provide a pleasant stay for our guests, and it's great to know that these features met your expectations.However, we are concerned to read about your dissatisfaction with the room and staff service. We strive to maintain a high standard of cleanliness and service, and we apologize if we fell short during your stay. We will address these issues with our team to ensure improvements are made. We appreciate your feedback as it helps us to continually improve our guest experience.We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards,Marc Martens, General Manager

Dear Olayinka,Thank you for taking the time to share your feedback,We are sorry to hear that you had an unpleasant stay at our hotel. Your health and comfort are our top priorities, and we apologize for any inconvenience caused by the smell you experienced. Our hotel is committed to maintaining a clean and welcoming environment for all our guests.We are disappointed to learn that you found our receptionist and hotel manager to be unfriendly and unprofessional. Our team does their best to provide excellent service and we will address your concerns to ensure that we continue to meet the high standards our guests expect.We appreciate your feedback and will use it to improve our services for future guests. Once again, we apologize for any inconvenience you experienced during your stay.We hope to have the opportunity to welcome you back and provide a better experience in the future. Kind regards,Marc Martens, General Manager

Beste Battal,Bedankt voor uw enthousiaste beoordeling!Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hopelijk tot ziens,Marc Martens, General Manager

Kära Peter,tack för att ni valde att bo hos oss.Det här fina omdömet representerar allt vi vill att våra gäster ska känna efter ett besök hos oss. Med vänliga hälsningar,Marc Martens, General Manager

Dear Guest,Thank you for sharing your experience at our hotel.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion. Best wishes,Marc Martens, General Manager

Cher Yann,Merci pour ce retour très positif.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vour recevoir à nouveau,Marc Martens, Directeur général

Sehr geehrter Dalmar,vielen Dank für Ihre Bewertung.Wir finden es sehr schade, dass Sie sich bei uns nicht vollständig wohlgefühlt haben und wären Ihnen daher für ein etwas detaillierteres Feedback sehr verbunden, denn nur so können wir uns stetig verbessern.Ungeachtet dessen hoffen wir, dass Sie uns eines Tages die Gelegenheit geben, die negativen Aspekte Ihres Aufenthaltes zu revidieren und danken Ihnen im Namen aller Mitarbeiter vielmals für Ihren Besuch.Marc Martens, Hoteldirektor

Beste Franc,Bedankt voor uw feedback.We zijn blij om te horen dat u tevreden was met de netheid van de kamer en de voorzieningen. Wat betreft uw opmerking over de prijs van het ontbijt, we bieden een uitgebreid ontbijtbuffet met een breed scala aan warme en koude gerechten, evenals gezonde en glutenvrije opties. We streven ernaar om een goede prijs-kwaliteitverhouding te bieden en houden onze prijzen concurrerend in vergelijking met andere hotels in de omgeving. Uw feedback is belangrijk voor ons en helpt ons om onze diensten en faciliteiten verder te verbeteren.We hopen u in de toekomst opnieuw te mogen verwelkomen in ons hotel. Met vriendelijke groet,Marc Martens, General Manager

Cher Albert,Nous vous remercions pour votre agréable commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir,Marc Martens, Directeur général

Sehr geehrter Gast,vielen Dank, das Sie sich die Zeit genommen haben, eine Bewertung über unser Hotel zu schreiben.Es freut uns sehr, dass Sie unser freundliches Personal hervorheben und die Sauberkeit unserer Zimmer schätzen. Wir legen großen Wert darauf, unseren Gästen einen angenehmen Aufenthalt zu bieten und sind stolz auf unser engagiertes Team, das sich stets bemüht, den Erwartungen unserer Gäste gerecht zu werden.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen,Marc Martens, Hoteldirektor

Beste Samya,Bedankt dat u de tijd nam voor deze review.Fijn dat u ons aanbeveelt. We zetten ons elke dag met veel plezier in voor onze gasten en de waardering stellen we enorm op prijs.We hopen u in de toekomst opnieuw te mogen verwelkomen.Met vriendelijke groeten,Marc Martens, General Manager

Kjære Muhammad,Tusen takk for din veldig hyggelige tilbakemelding.Vi er glade for å høre at du satte pris på hotellets renslighet og kvaliteten på badet. Det er også flott å se at du var fornøyd med sengene og komforten de tilbyr. Vi er stolte av å tilby våre gjester kvalitetsmadrasser, myke dyner og puter designet av en spesialist. Takk også for å påpeke vår høye hastighet på gratis WiFi, som vi tilbyr for å sikre at gjestene våre kan holde seg tilkoblet under hele oppholdet.Vi ser frem til å ha deg som gjest igjen.Marc Martens, General Manager

Dear Guest,Thank you for sharing feedback about your recent stay.We are glad to hear that you found our team friendly and appreciated the room size. We continuously strive to maintain a high level of cleanliness, and we're happy that you found the room clean.We understand that some aspects of the room may seem outdated, and we would like to inform you that we have already renovated some parts of the hotel, including the lobby, bar, and meeting rooms. We plan to continue the renovation process to improve our guests' experience. We apologize for any inconvenience caused by the absence of a soap dispenser, and we appreciate your feedback on the small bottles of shampoo and body wash provided.We hope to welcome you for an improved experience in the future. Best regards,

Sehr geehrter Wassim,vielen Dank für Ihre positive Rückmeldung zu unserem Hotel Novotel Antwerpen!Wir freuen uns ungemein zu lesen, dass Sie Ihren Aufenthalt bei uns genossen haben und danken Ihnen bei dieser Gelegenheit ganz herzlich für Ihren Besuch.Hoffentlich dürfen wir Sie auch in der Zukunft wieder bei uns begrüßen.Marc Martens, Hoteldirektor

Hej og tak for din anmeldelse af vores hotel!Vi er glade for at høre, at du fandt vores hotel passende til en enkelt overnatning. Vi beklager dog, at du oplevede tynde madrasser på udtrækssengene. Vi arbejder løbende på at forbedre vores værelseskomfort, og vi vil tage din feedback i betragtning.Vi er også kede af at høre, at der kun var rejesalat og grillet ananas tilbage i restauranten til aftensmad. Vores restaurant tilbyder normalt et varieret menukort, og vi vil sørge for at tage din oplevelse op med vores køkkenpersonale for at forbedre vores service.Vi håber, at du vil overveje at bo hos os igen i fremtiden. På gensyn,Marc Martens, General Manager

Cher Hôte,Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Au plaisir de vous accueillir pour une autre expérience de qualité,Marc Martens, Directeur général