"A fantastic hotel, our 3rd time to the hotel. I cannot fault the hotel, room or grounds. However, the service and staff with the exception of Hannah at reception, Esther in the bar and Gladys at the beach club restaurant were simply shocking. Extremely unhelpful, had to wait a long time to be served. At breakfast they take your tea/coffee order which never arrived. For a 5 star hotel it is simply unacceptable. The Ritz Carlton trades on its name and reputation which you simply can’t do. I wouldn’t recommend this hotel unless you don’t mind poor service."
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