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El staff muy amable y todo muy limpio. Nos ayudaron a conseguir taxi siempre
Celene
Stayed 1 night in Feb 2024
Response from Geraldine Cuadros Gerente de Hotel Casa Andina Sta on Feb 26, 2024
Hola Celene,Muchas gracias por compartir tu experiencia en Casa Andina Standard Arequipa. Nos alegra saber que logramos superar tus expectativas. Será un placer recibirte nuevamente en nuestro hotel. Esperamos verte pronto.
10/10 Excellent
Sean
Jan 18, 2024
Liked: Cleanliness, staff & service
Sean
Stayed 1 night in Jan 2024
Response from Geraldine Cuadros Hotel Manager Casa Andina Stand on Jan 29, 2024
Estimado Sean,Muchas gracias por compartir con nosotros tu experiencia Casa Andina, nos complace saber que tuviste una grata estadía durante tu visita a la ciudad de Arequipa.Lo esperamos pronto.
10/10 Excellent
CLEICE
Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Response from Geraldine Cuadros Hotel Manager Casa Andina Stand on Nov 30, 2023
Dear Cleice, Thank you for sharing your recent experience at our hotel.We are pleased to know that you had a pleasant stay with us.We hope to welcome you very soon Thanks for your preference. Best regards,
8/10 Good
Rossana
Nov 15, 2023
Rossana
Stayed 1 night in Nov 2023
Response from Geraldine Cuadros, Gerente de Hotel on Jan 2, 2024
Estimada Rossana, Muchas gracias por compartir tu experiencia con nosotros. Esperamos tener la oportunidad de recibirte muy pronto y estar nuevamente a tu servicio. Saludos cordiales.
Response from Geraldine Cuadros Gerente de Hotel Casa Andina Sta on Aug 21, 2023
Estimada Erika,Muchas gracias por compartir con nosotros tu gentil comentarios. Nos complace mucho saber que te hicimos sentir como en casa y logramos superar tus expectativas.Esperamos tener la oportunidad de recibirte muy pronto y estar nuevamente a tu servicio.Saludos cordiales,
The staff was unusually attentive. The desk clerk got us a USB cube for charging my phone and extra blankets. They helped get my big SUV into the underground parking, which was a minor miracle defying the laws of physics! The breakfast was great. Not as good as the buffet at their premium location a few blocks away (where we've also stayed), but it was a good breakfast that fueled me for my day. Comfy bed. Quiet room. Would stay again.
allen
Stayed 1 night in Jul 2023
Response from Hotel Manager Casa Andina Standard Arequipa on Jul 12, 2023
Dear Allen,Thank you for sharing your recent experience at our hotel. We are pleased to know that you had a pleasant stay with us. We hope to welcome you very soon Thanks for your preference. Best regards, Geraldine Cuadros,
Response from Geraldine Cuadros, Gerente de hotel on Jun 21, 2023
Estimado Víctor,Muchas gracias por brindarnos tu tiempo en compartir con nosotros tu experiencia. Nos complace saber que logramos brindarte lo mejor de nuestra atención personalizada y servicios. Esperamos recibirte muy pronto y estar nuevamente a tu servicio.
Shower is not user-friendly. Hair dryer doesn't work.
XINFENG
Stayed 2 nights in Sep 2022
Response from Geraldine Cuadros, jefa de alojamiento on Oct 31, 2022
Estimado Xinfeng,Muchas gracias por brindarnos tu tiempo en compartir tu experiencia con nosotros.Lamentamos, sinceramente, no haber cubierto tus expectativas.A nombre del equipo, me gustaría afirmarle que en Casa Andina Hoteles tomamos seriamente los comentarios de nuestros huéspedes y por ello agradecemos su feedback brindado.Esperamos tener la oportunidad de recibirlo muy pronto y estar nuevamente a su servicio.Saludos cordiales,
10/10 Excellent
Verified traveler
Jan 7, 2020
Verified traveler
Stayed 1 night in Jan 2020
Response from César on Feb 3, 2020
Gracias por tu preferencia.
Saludos Cordiales;
César Díaz
Gerente de Hotel
Nice moderate hotel, within walking distance to many things
Todd
Stayed 2 nights in Apr 2019
Response from Rodrigo Vargas - Hotel Manager on May 16, 2019
Hello Todd,
Thank you very much for sharing this kind comments. As you mention, Casa Andina Standard Arequipa is located in the heart of Arequipa´s Historic Center, very near from different places of interest.
I hope to have the chance to welcome you back in a near future.
Best regards,
Rodrigo Vargas
Hotel Manager
Nice hotel, near the beach. Staff very nice and professional. Room clean big , very comfortable
yo
Stayed 2 nights in Sep 2018
Response from jamacedo on Sep 14, 2018
Dear guest,
Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided.
We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you.
Kind regards,
Javier Macedo
Hotel Manager
My room a a bit tight, but nice overall. Quiet and clean room. Plenty of restaurants nearby
Ken
Stayed 1 night in Jul 2018
Response from jamacedo on Sep 14, 2018
Dear guest,
Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided.
We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you.
Kind regards,
Javier Macedo
Hotel Manager
6/10 Okay
Guido, Lima, Peru
Oct 11, 2017
Liked: Cleanliness, staff & service, room comfort
Basic, well-located hotel
This hotel is located seven blocks from the Main Square and two blocks from the Selva Alegre park. They serve a basic buffet breakfast, which is included.
Guido
Stayed 2 nights in Oct 2017
Response from jamacedo on Oct 16, 2017
Dear guest,
Thank you for choosing Casa Andina Standard Arequipa for your stay and for sharing your feedback. I regret to know about the inconveniences presented during your recent visit at our hotel and the perception you had regarding the room. Nevertheless, I wanted to mention you that I have shared your comments with our team since we continuously evaluate alternatives to improve our service. Likewise, we assure you that we are constantly working hard to maintain our commitment to serve our guests in the best possible way to guarantee their satisfaction.
Once again, we apologize for the inconveniences you have faced. We look forward to having another chance to serve you again in the future.
Kind regards,
Javier Macedo
Hotel Manager
Estimado huésped:
Gracias por tomarse el tiempo de compartir su experiencia en nuestro hotel Casa Andina Classic Arequipa
Lamento la percepción llevada en cuanto al servicio recibido y espero que pueda aceptar nuestras sinceras disculpas por el malestar ocasionado.
Para nosotros es muy importante conocer de cerca las impresiones de nuestros huéspedes ya que nos ayudará a tomar las acciones correctivas. Por esta razón, tenga la seguridad de que compartiré sus comentarios con el resto del equipo para reforzar aquellos puntos que sean necesarios.
Espero que nos pueda brindar una nueva oportunidad para servirlo mejor.
Cordialmente,
Javier Macedo
Gerente de hotel
I really like the locatiom, breakfast was also really good. Excellent customer service.
G
8/10 Good
Alejandro
Mar 8, 2016
Liked: Cleanliness, staff & service, room comfort
Alejandro
Response from JAVIER MACEDO on May 28, 2016
Estimado huésped:
Le agradecemos por tomarse el tiempo de compartir sus impresiones en cuanto a su estadía en nuestro hotel Casa Andina Classic Arequipa.
Me complace saber de tan buenos comentarios respecto a la ubicación de nuestro Hotel. Asimismo, me da gusto que haya podido descansar apropiadamente en su habitación.
Nuevamente le agradecemos por su tiempo y sinceramente, esperamos poder recibirlo en una próxima oportunidad. Estamos para servirlo.
Cordialmente
Javier Macedo
Gerente
Estimado huésped:
Le agradecemos por tomarse el tiempo de compartir sus impresiones en cuanto a su estadía en nuestro hotel Casa Andina Classic Arequipa.
Me complace saber de tan buenos comentarios respecto a la ubicación de nuestro Hotel. Asimismo, me da gusto que haya podido descansar apropiadamente en su habitación.
Nuevamente le agradecemos por su tiempo y sinceramente, esperamos poder recibirlo en una próxima oportunidad. Estamos para servirlo.
Cordialmente
Javier Macedo
Gerente
I was in Arequipa last week ,the hotel was very nice and clean ,the room was very comfortable and the staff was friendly and willing to help.
Ana
Response from Javier on Feb 26, 2016
Dear guest,
Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided.
We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you.
Kind regards,
Javier Macedo
Manager
Dear guest,
Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided.
We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you.
Kind regards,
Javier Macedo
Hotel Manager
The hotel is being remodeled and is dust every where and the rooms are very small.
alejandro
Response from Javier Macedo on Sep 17, 2015
Dear guest,
We appreciate the time you took to reviewing your experience at our hotel.
Please accept our sincere apologies for not reaching your expectations and for the discomfort presented. Unfortunately We are in a period of renovation for give you a better comfort and service, doing construction works in our building during the day which produce some unwanted noise. We very much regret this matter; however, we are making our best effort to minimize the discomfort this may cause you.
We certainly hope that you could give us a second chance to provide you with a quality service at any of our hotels.
Sincerely,
Javier Macedo
8/10 Good
Pablo C.
Jul 23, 2015
Liked: Cleanliness, room comfort
Very nice Hotel
Very nice hotel, well located near to downtown and main square by walking, the only thing it was to noise because the hotel is remodelating
Decent hotel, good location, and great price. It's just a few blocks at a gentle slope up from the Plaza de Armas, walking distance to most things, including some of the top rated restaurants.
Changing the wi-fi code every night at midnight was an inconvenience though, which could be easily planned better to allow guests to not have to leave their rooms to request a new code every morning.
Antuany
Response from JAVIER MACEDO on Aug 29, 2015
Dear guest,
Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided.We take into account the inconvenience of changing key internet every day for give a solutions.
We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you.
Kind regards,
Javier Macedo
Hotel Manager
6/10 Okay
Verified traveler
Jun 1, 2015
Liked: Cleanliness
You get what you pay
Hotel was being remodeled and construction workers were noisy and uncomfortable.
Verified traveler
Response from JAVIER MACEDO on Aug 29, 2015
Dear guest,
Thank you for the time you took to share your experience.
We apologize for not getting to meet your expectations on our hotel as well as for any
inconvenience you may have presented during your stay.
We are really taking into account your feedback as it will definitely help us to note those matters
that may need more attention from our side.
We appreciate the opportunity you give us to improve and we sincerely hope you shall give us
the chance to serve you once again at any of our hotels.
Kind regards,
Javier Macedo
Hotel Manager
6/10 Okay
Jose, Lima
May 29, 2015
Liked: Staff & service
Disliked: Room comfort
Decent hotel for a one night stay
This hotel is nothing special. I might say it is about average. My room was small and overlooking the back side with some noise. The windows are sealed enough to reduce the noise. Because of the brand, I was expecting a better place with a more comfortable bathrroom. Shower is big, but no table around the hand wash, so it was diffcult to find a spot for my stuff. Neighborhood is fine, very close to restaurants and shops and walking distance to Santa Catalina.
Jose
Response from JAVIER MACEDO on Aug 29, 2015
Dear guest,
Thank you for choosing Casa Andina Classic Arequipa for your stay and for sharing your feedback. I regret to know about the inconveniences presented during your recent visit at our hotel and the perception you had regarding the room. Nevertheless, I wanted to mention you that I have shared your comments with our team since we continuously evaluate alternatives to improve our service. Likewise, we assure you that we are constantly working hard to maintain our commitment to serve our guests in the best possible way to guarantee their satisfaction.
Once again, we apologize for the inconveniences you have faced. We look forward to having another chance to serve you again in the future.
Kind regards,
8/10 Good
Verified traveler
Apr 24, 2015
Liked: Staff & service
I stayed only for 1 night
It was in the average
Verified traveler
8/10 Good
Verified traveler
Apr 7, 2015
Liked: Cleanliness, staff & service, room comfort
Nice hotel with helpfull staff
After a good breakfast checked in in a nice and clean room. The hotel is located on a only 5 minutes walk of the main square. Good price / quality
Verified traveler
10/10 Excellent
George S.
Jan 22, 2015
Liked: Cleanliness, staff & service, room comfort
Very helpful
After a long drive from Lima I was welcomed with a room upgrade to a suite with a jaccuzi. In the morning I awoke rested and headed to the buffet breakfast, very good.up to a roof top 360 view of the volcanos, Awsome . Great experience.
George S.
6/10 Okay
WILMAR H.
Jan 14, 2015
Disliked: Cleanliness, staff & service
vacation
not really, I expected better service, cleaner room, friendlier staff.
I booked a room with a queen bed, as the Expedia offer indicated, but the hotel gave me a double bed only. They said, first, the offer "was wrong" (¿¿,??) and then that there was not a queen bed available. Also, when I went into the room they assigned me, the bathroom did not smell clean. I asked for a room change. They did it.
Very friendly, helpful & accommodating staff.
Spotless rooms & facilities, good wi-fi service, delicious breakfast
great location. What else do you need? :)))
Christian
6/10 Okay
Hannah, new york
Oct 5, 2014
solid 3* option close to plaza
Small basic but functional room. Warm beds and plentiful hotwater. Nice breakfast buffet and lovely reception area with small store to buy snacks and beer
Pleasant staff, very respectful. Comfortable room
The hotel has a 24-hours little store with everything at hand.
Professor
6/10 Okay
Mika S, Mariestad
Jul 12, 2014
Liked: Staff & service
Worth the money
A good price for a medium class hotel. Biggest drawback was that the room which was superior, did not have any view at all.. and no possibility to change room temperature, so the nights were a bit chilly.
But at a good price that can be overlooked.. Service and breakfast was good. Bed firm and comfy, though a bit too shallow for my length.
The place was very clean. Showers were strong and hot. Staff spoke very good English. Beds were a little stiff. The location wasn't the best, but the hotel was overall a great place to stay.
Pleasant stay with experienced staff just a minute walk from the center of the city. It was clean and with easy access to the rooms with heavy luggage. The staff was courteous and professional. Free breakfast was excellent in it's verity of offerings. Services were available at request with minimum delay. Price was within the range of services. Overall pleasing experience. I definitely would recommend this Hotel to anyone who find themselves on a trip to Arequipa.
ANTUN
6/10 Okay
Verified traveler
Feb 18, 2014
Perfect location
Hotel is average to above average an is in the heart of Arequipa. For the location alone, I would come back!
Overall a great hotel. Casa Andina is a chain of hotels in Peru, and they offer great locations with outstanding class of service. Classic-Arequipa is located close to the center of town (about 5 blocks). The rooms are not huge but you don't feel crammed, and they are very clean. The service is outstanding. The breakfast good and plentiful.
The service I gained from one of the young men on reception was awesome! Thank you very much. He ensured that we had a room with a bath-tub to assist my new wife who has a disabled left leg, he also assisted the process of our trying to change flights. Great service. I highly recommend this hotel and its welcoming staff.
Kevin
8/10 Good
Verified traveler
Aug 22, 2013
Liked: Cleanliness, staff & service, room comfort
Arequipa Casa Andina
The hotel is clean and located near the plaza and all other important locations.
Although this hotel doesn't have much character, I found it to be very comfortable. The room was clean and the bathroom had ample hot water. The staff were exceptionally efficient, and the breakfast was above average--eggs, tamales, bread, cereal, meat, cheese, various fresh fruits, and drinks.
Breakfast was not very impressive no fresh fruit juice and the rest was pre-packed store items. Restaurant and lobby staff not the very helpful. The security gard was very helpfully and pleasant.