Find hotels near Artisanal Craft Center Marrakech, Marrakech from ₩155,988

"Beautiful hotel. Ideal location near to everything you need. "

"Top"

"The staff at the reception, including the manager, were not very helpful with providing the right information. There was noticeable passive aggressiveness in their responses and a general sense of nonchalance. On the night we checked in, I was told that breakfast and dinner were included in my reservation. After dropping our bags, we went to one of the hotel restaurants for dinner since we were quite hungry. However, after the meal we were asked to pay. I mentioned that my reservation covered breakfast and dinner, but the staff explained that it only applied to a specific restaurant. This was never clearly communicated to us at reception during check-in. I immediately called reception to clarify the situation, but they said there was nothing they could do and advised me to speak with the manager the following day. The next morning, the manager was initially friendly, but after a brief conversation in their language with one of the reception staff, his attitude noticeably changed. He became passive aggressive and insisted there was nothing they could do. I explained that if the correct information had been given at check-in, the situation would not have happened. He said he would investigate, but there was no follow-up, feedback, or any form of compensation. Even at the designated restaurant, we were still required to pay for water during dinner, which made the package even more confusing. Overall, the experience was disappointing and I wouldn’t recommend this hotel."

"Gym advertised on-site has no weights - even though it is identified with a "weights" symbol on the door. The gym consists of 4 machines: two stationary bikes, a stair stepper, a treadmill, and resistance bands, and a heavy bag on the floor. Front desk Staff and manager waere patronizing when I was visibly agitated about attempting to resolve a problem on my own (which would have taken 30 seconds). Serious privacy breach occurred - staff entered room while I was napping and did not provide prior warning - sent a formal complaint to ACCOR which has not yet been addressed. Breakfast is pretty good, though offerings may vary and may not have a full selection early in the morning. Probably not worth pre-paying, pay in DHM on the spot instead. "

"Perfekt placerad Riad med mycket trevlig och serviceminded personal."

"Excellent full breakfast on the upper terrace. The Riad is very centrally at Jemaa El-Fnaa located down a little road away from the noise. Many restaurants within a minute or two walk. No elevator but staff moved our luggage for us. We walked to all of the major attractions."

"Absolutely stunning, would book this hotel every time I come to Marrakech from now on! "

"This hotel presented an amazing experience. From the moment you walk it the staff is attentive and ready with a welcome drink and getting you set up with your room. The property is gorgeous for a very well located boutique hotel. The room was comfortable and appreciated the extras. The location is close to everything and a very walkable area."

"Excellent RIad and well situated within a close distance to the souls but far away to not hear any noise. Staff very helpful and friendly. Highly recommend the hammam and massage. Would love to return "