Check in was awful, no one was there as it was past business hours. The intercom to check in went in and out and was difficult to understand the agent in the other end. There is no parking, making check in even more difficult, not even a single temporary spot. You are literally at the mercy of the road and other drivers. After checking in, we received a key with a key card, where we were able to finally drive into a small parking garage (though we did not park overnight).
The hotel had issues with the room we booked, so they ended up giving us a different room which was not as expected. However, the agent on call was extremely nice and provided accommodations to make up for the loss.
The view is pretty good from the hotel (you can see the skytower from the balcony). And it's a quick (kind of lengthy) walk from the viaduct.