Terrible experience, terrible service, terrible property.
Heres a handful of reasons I wont stay at a Sebel again if I can avoid it:
- The MOST important thing you'll read about this hotel... IT IS ABOVE MANY PUBS AND VENUES WITH LIVE MUSIC. We stayed on a saturday night and no joke, I could tell you every song that band played while I was upstairs trying to sleep before my 7am flight. The band stopped at about 3am after playing Stacy's Mom... I could hear it all from my room. Insane. At 3am, the consumer has the option of complaining and packing up to shift rooms for an hour before they leave or just trying to push through.
- Free wifi on their expedia profile inclusions. Once there, we were told its like $10 for average speed or $24 for highspeed. We told the guy we only book this place because of its location parking (I'll get to that in a second) and its wifi. We are international tourists, I need the ability to call people via wifi. The service rep spoke over me in a tone that made me think people complain about this regularly and said 'what room? I'll just cover it.' Before I'd finished my sentence. Great problem solving, but poor people skills.
- Rooms are tired. SO tired. The TV is like 4 metres away from the bed or chairs so almost impossible to see. The room is long, which is weird, so no composition of furniture would make it look good.
- PARKING - we had to park publicly in another car park, and theres no pull in bay to drop off suitcases.
Terrible.