Dearest our esteemed customer Mr. Thomas, thank you very much for your constructive comments for us and we highly apologize for all problems happened on you while stayed in our hotel. we also would love to let you know what measures we took on our side. Regarding on your comments about 150 birr for air port pick up, the management has replaced a new driver because of our former driver charges you 150 birr instead of providing a free shuttle service. and our recent driver have got a better awareness for our clients. Your complain about our rooms also: we are working on giving training and corrections for all the janitors and we assure you to make our hotel cleaner. but we have apology for your unhappily stays at our hotel. On the issue of brokers out side the hotel: we applied for the securities and look forward to see them did their own. but we think you will understand about this brokers problem anywhere. Mr. Thomas, we deeply sorry for your inconvenience and would like to assure you to avoid all this problems and work to never happen the above complains. we are hopefully you will understand us wish to be forgiven. all the best to you and your family. The management,