슈피리어룸 | 객실에서 보이는 전망

호텔 네오+ 쿠타, 레기안 바이 아스톤 여행 후기

3.5 out of 5
호텔 네오+ 쿠타, 레기안 바이 아스톤
Jl. Troppozone No. 8 Legian, Kuta, Bali

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 318개 이용 후기 중 133개" "
평점 8 - 좋아요. 318개 이용 후기 중 120개" "
평점 6 - 괜찮아요. 318개 이용 후기 중 40개" "
평점 4 - 별로예요. 318개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 318개 이용 후기 중 5개" "

8.4/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Kim

2023년 8월에 2박 숙박함
답변 제공: Ema Triandayani 님, 2023년 9월 5일
Dear Kim,Thank you for the rating. It was a pleasure to have you as our guest, and we are pleased to know that our service and facilities met your expectation.We look forward to welcoming you back soon :)Sincerely,Kadek Ema Triandayani,General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
수영장 시설이 좋았으나 20일 머물러 있을때 침대 시트를 잘갈지 않아서 그냥 정리만 해주어서요 그냥 시트 갈아달라고 요청했어요 . 직원들은 정말 친절하고 세세히 잘 살펴주었어요 정말 친절했어요 팁이없어도 친절했어요 중심가라 교통체증 심하고요 밤에 좀시끄러워요 하지만 쇼핑 마사지 하기 편해요. 나이트클럽이나 웨스턴바 포켓볼 좋아요 밤에 조용하지 않으나 방에 있음 잘안들려요 ㅎ 추천하고 싶어요
2020년 1월에 20박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
모든게 만족
위치상으로 최고인 호텔입니다. 모든게 만족스러운 호텔
2019년 8월에 4박 숙박함

10/10 - 훌륭해요

Byeong Jin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good for Value, great loation
꾸따 중심지에 있어서 해변, 쇼핑몰, 클럽, 식당 등 어디든 걸어갈수 있는 위치가 가장 좋았습니다. 꾸따가 심하게 막혀서 차라리 걷는게 빠른데 그런면에서 가장 좋앗네요 예약할때 클럽에서 가장 먼 반대편으로 해달랬는데 정말 끝방은 주셔서 ㅋㅋ 조용히 꿀잠 잤습니다 호텔이 ㅁ자라 수영장이 하루종일 그늘이에요 물은 따뜻해서 그늘에서 즐겁게 놀았습니다 조식은 맛있다곤 못하지만 분위기는 좋았고, 직원들도 매우 친절했습니다. 무엇보다 이 위치에 이 가격에 이 청결도면 다음에도 추천입니다 ^^ Great location, and there are plenty of fancy bars, restaurants and clubs. Especially it is only 500m away from the famous club "Skygarden". Staffs are very kind and helpful, facilities are well maintained, nice swimming pool. It is very good for value. Recommend if you are friends or alone traveler
2019년 5월에 2박 숙박함

10/10 - 훌륭해요

sangmi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
기대 이상으로 좋은 호텔
저희가 사용했던 룸은 메인로드 쪽이 아니어서 그런지 큰 소음은 없었습니다. 조식은 보통으로 아침식사하기엔 적합했습니다
2019년 5월에 2박 숙박함

10/10 - 훌륭해요

선아

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
나름 만족스럽습니다,
조식 빼고 모든게 완벽합니다. 조식때 식사하러 내려가면 사람이 많아 음식이 금방 떨어지며 늦게 채웁니다. 그리고 테이블도 정리하는데 시간이 매우 걸립니다. 그외 위치,청결,매우 완벽합니다.
2019년 4월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
all is good!
2019년 1월에 2박 숙박함

10/10 - 훌륭해요

donggeun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
굿 굿 굿 가성비 쵝오
긴 기간동안 숙박을 했는데도 불구하고 불편함 없이 쾌적하게 지냈습니다 직원들도 친절하고 특히 칸시어지나 프론트 보가는 식당직원이 많이 상냥합니다
2018년 12월에 3박 숙박함

8/10 - 좋아요

jj

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
하루묵기좋은호텔
하루정도 묵기좋은호텔. . 위치는 중심가라 걸어서 여기저기다니기에 좋습니다 직원들도 친절하고 좋은데 침구나수건이 낡고 얼룩이좀 있는편이라 깔끔함은 조금떨어집니다 가격대비 그냥 딱 하루묵기좋아요
2018년 9월에 3박 숙박함

6/10 - 괜찮아요

MIHWA

위치는 굿! 가족여행자에게는 비추
르기안로드에 있어서 진짜 놀기에는 좋아요!ㅋㅋ 혹시 아이를 동반하시는분이라면 비추하구요! 바다도 도보로 10분? 정도에 위치해있고, 그 주변거리에 맛집이 모두 모여있어서 도보로 충분했어요! 스카이 가든이 바로코앞에 있어서 놀러가기도 좋앗구요! 단지 다른리뷰처럼... 새벽에 시끄러워요.. 근데 저는 자느데 지장은 없었어요!

4/10 - 별로예요

HYUNG KI

좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
비추
서비스는 정말 좋았으나 조식 별로였고 특히 앞에 클럽이 있어 새벽 다섯시까지 매우 씨끄러워 자기 힘들었움
2017년 8월에 1박 숙박함

8/10 - 좋아요

Hwasub

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

8/10 - 좋아요

Geum San

별로예요: 직원 및 서비스
가성비 좋고 깨끗한 호텔
장점; 깔끔한 숙소, 깨끗하고 넓은 수영장, 시내위치, 쿠타비치에 걸어서 10분 단점; 거의 작동하지 않은 냉장고, 샤워실 배수가 느림, 개미 많음, 수건에서 냄새가 조금 남 총평; 가성비 좋음, 일본호텔 분위기

10/10 - 훌륭해요

Macrosisterhj 님, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
포피스거리가깝고 해변을 산책하는 정도로 갈 수 있는 가까운 호텔
저녁에 클럽음악이 새벽2-3시까지 들리는 것 이외에는 객실 청결상태나 직원들 친절하고 좋았습니다. 딥슬립하시는 분이시면 상관없으시지만, 음악 소리 예민하시면 호텔 선택에 참고하세요!

6/10 - 괜찮아요

박용하 님, 대한민국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
편안하지는 않았어요
바다까지는 조금 걸어가야 하고요. 주변에 술집이 많아 커다란 음악소리가 새벽 네시까지 시끄러워 숙면을 취하기 힘듭니다. 객실은 스탠다드 하고요 음식은 서비스피, 세금을 더하면 메뉴에 저힌 금액보다 훨씬 많이 나와 인근 식당을 애용 했습니다. 체크 아웃할 때 이용하지 않은 미니바를 이용했다고 해서 비행기 탑승 시간 때문에 그냥 지불하고 나왔지만 정말 기분 나빴습니다. 체크인 할 때 미니빠 물건도 체크해야 하는 곳인가요 네오 호텔 그룹, 인도네시아 여행하며 괜찮을 줄 알았는데 한방에 최악의 호테로 기억되어 버렸네요

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
새로생겨서 깔끔하고 좋음
2014년 12월에 생겼다고 해서 굉장히 깨끗하고 인테리어도 최신식이다. 수영장도 있어서 좋았는데 시내라서 뷰는 별로 안좋다. 그런데 위치가 좋다. (그라운드 제로 근처) 덕분에 클럽 음악소리가 룸까지 다 들려서 좀... 옷 세탁 서비스가 너무 비쌌다.. 조식은 종류가 많아서 먹을만 하고 직원들은 너무 친절해서 좋았다. 공항갈때 콜택시도 잡아줬다.
Dear Valued Guest, Thanks a lot for your excellence review for Hotel Neo+ Kuta Legian. We pleased to know that you enjoyed your stay with us with all products and services , we do hope all customer will get the same experiences like yours. Best regards,

10/10 - 훌륭해요

Invizion

2024년 3월에 4박 숙박함

4/10 - 별로예요

Rajeevan

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Maja

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
would highly recommend this place..
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Catherine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoyed my stay here. The rooms were very clean, the staff were friendly & helpful.

8/10 - 좋아요

Stefano 님, Melbourne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The place was a really nice place to stay, however if you are staying for a few days no much hanging space and no draws for your personal things to be in. Once you get over that fact our stay was wonderful and would definitely stay again.✅
2023년 12월에 21박 숙박함
답변 제공: Ema Triandayani 님, 2024년 1월 24일
Dear Stefano, Thank you for sharing your feedback about your stay. We're glad to hear that you found the place to be a nice accommodation, despite the limited hanging space and absence of draws for personal items. We appreciate your understanding and positive outlook on the overall experience.Your comments about the storage space are valuable, and we'll take them into consideration for future improvements. We're delighted to know that, once you looked past this aspect, your stay was wonderful, and you would consider staying again.If there's anything specific you'd like us to address or if you have other suggestions for enhancement, please feel free to let us know. We look forward to the opportunity to welcome you back for another enjoyable stay. Thank you for choosing our accommodation.Sincerely,Kadek Ema Triandayani,General Manager

8/10 - 좋아요

Elijah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 8박 숙박함
답변 제공: Ema Triandayani 님, 2024년 1월 24일
Dear Elijah ,Thank you for the rating. It was a pleasure to have you as our guest, and we are pleased to know that our service and facilities met your expectation.We look forward to welcoming you back soon.Sincerely,Kadek Ema Triandayani,General Manager

10/10 - 훌륭해요

Alejandro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean rooms, amazing staff.
The hotel is clean, well kept, but what shines the most is the staff. I had the pleasure to meet Gek Mas, the receptionist, who was so warm and exceptional in her helpfulness. All the staff was amazing and so caring to make sure our stay was worthy of remembering. We also met Lea, a server at the delicious breakfast buffet, who was always quick to a smile and always made sure my time at the restaurant was fantastic. When staying in kuta for a night or for an extended stay like I do, there isn't another hotel I rather stay in. Plus the air conditioning in my room is second to none not only in Bali, but anywhere.
2023년 11월에 23박 숙박함
답변 제공: Ema 님, 2024년 1월 9일
Dear Alejandro,Thank you so much for taking the time to share your wonderful experience. We are thrilled to hear that you found the hotel clean and well-kept. Your kind words about our staff members, especially Gek Mas and Lea, are truly appreciated. It warms our hearts to know that they made a positive impact on your stay with their warmth, exceptional service, and genuine care.We take great pride in providing top-notch service, and it's fantastic to hear that our team's efforts have left a lasting impression. We're delighted that you enjoyed the breakfast buffet and that the air conditioning added to the comfort of your stay.Your loyalty means a lot to us, and we look forward to welcoming you back on your next visit to Kuta. If there's anything specific you'd like to see or experience during your future stays, please don't hesitate to let us know. Thank you again for choosing to stay with us.Sincerely,Kadek Ema Triandayani,General Manager

10/10 - 훌륭해요

Brock

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 7박 숙박함
답변 제공: Ema 님, 2024년 1월 9일
Dear Brock,Thank you for the rating. It was a pleasure to have you as our guest, and we are pleased to know that our service and facilities met your expectation. We look forward to welcoming you back soon.Sincerely,Kadek Ema Triandayani,General Manager

8/10 - 좋아요

Diane

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 10박 숙박함
답변 제공: Ema 님, 2024년 1월 9일
Dear Diane,Thank you for the rating. It was a pleasure to have you as our guest, and we are pleased to know that our service and facilities met your expectation. We look forward to welcoming you back soon.Sincerely,Kadek Ema Triandayani,General Manager

8/10 - 좋아요

Phil

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I found the hotel to be very clean, tidy and comfortable... If your staying in Kuta and want value for money, then i highly recommend this hotel.
2023년 11월에 10박 숙박함
답변 제공: Kadek Ema Triandayani 님, 2023년 12월 5일
Dear Phil,Thank you for sharing your positive experience. We're thrilled to hear that you found our hotel to be very clean, tidy, and comfortable. Your recommendation is highly appreciated, and we're glad to know that you consider it a great value for money, especially for those staying in Kuta.If there's anything specific you loved or any suggestions for improvement, feel free to let us know. We look forward to welcoming you back for another comfortable stay in the future.Sincerely,Kadek Ema Triandayani,General Manager

10/10 - 훌륭해요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was spacious
2023년 11월에 7박 숙박함
답변 제공: Kadek Ema Triandayani 님, 2023년 12월 5일
Dear Stephen ,Thank you for your feedback. We're delighted to hear that you found the room spacious. It's always our goal to provide comfortable and enjoyable accommodations for our guests.If there's anything else you'd like to share or if you have any specific preferences for your next stay, please feel free to let us know. We look forward to the opportunity to welcome you back for another spacious and enjoyable stay.Sincerely,Kadek Ema Triandayani,General Manager

8/10 - 좋아요

sheryn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 6박 숙박함
답변 제공: Kadek Ema Triandayani 님, 2023년 12월 5일
Dear Sheryn,Thank you for the rating. It was a pleasure to have you as our guest, and we are pleased to know that our service and facilities met your expectation.We look forward to welcoming you back soon.Sincerely,Kadek Ema Triandayani,General Manager

10/10 - 훌륭해요

Christophe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Établissement bien placé proche de la rue principale avec commerces etc restaurants et a une dizaine de mikutes a pied de la plage. Personnel très professionnel et au petits soins des touristes. Je conseils.
2023년 8월에 13박 숙박함

10/10 - 훌륭해요

Brooke

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was great
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

PETER EDWARD

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were fantastic and very helpful.
2023년 8월에 14박 숙박함

8/10 - 좋아요

Lili

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Ema Triandayani 님, 2023년 9월 5일
Dear Lili,Thank you for the rating. It was a pleasure to have you as our guest, and we are pleased to know that our service and facilities met your expectation.We look forward to welcoming you back soon :)Sincerely,Kadek Ema Triandayani,General Manager

10/10 - 훌륭해요

Pernille

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 7박 숙박함
답변 제공: Ema Triandayani 님, 2023년 9월 5일
Dear Pernille,Thank you for the rating. It was a pleasure to have you as our guest, and we are pleased to know that our service and facilities met your expectation.We look forward to welcoming you back soon :)Sincerely,Kadek Ema Triandayani,General Manager

6/10 - 괜찮아요

Nathaniel

좋아요: 청결 상태, 직원 및 서비스
Hotel was ok staff was nice, but they let some mental Japanese guy stay there that sat outside his room and smoked cigarettes and yelled at ghosts the entire time I was there. Also Saturday night music by the pool the entertainment was loud, and NOT talented. There was also some type of mechanical noise that sounded like you were living in the belly of the beast. I think it was coming from outside the hotel so maybe not much they could do about it, but made sleeping but very difficult.
2023년 8월에 9박 숙박함
답변 제공: Ema Triandayani 님, 2023년 9월 5일
Dear Nathaniel,We apologize for the inconveniences you experienced during your stay. We appreciate your feedback, and we're glad to hear that our staff was accommodating.Regarding the noise disturbances, we understand how disruptive it can be when other guests or external factors affect your comfort. We will certainly look into ways to minimize such disturbances in the future, although we acknowledge that some factors may be beyond our control.We value your feedback, and it will help us make improvements to ensure a more peaceful and enjoyable experience for all our guests. If you have any further concerns or if there's anything we can do to make it up to you, please don't hesitate to reach out. Thank you for choosing to stay with us, and we hope you'll consider giving us another chance in the future.Sincerely,Kadek Ema Triandayani,General Manager

10/10 - 훌륭해요

Flynn Madison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff at the premises were lovely and very accommodating. Hotel was beautiful and walking distance to everything we needed. Will definitely be staying here again.
2023년 8월에 6박 숙박함
답변 제공: Ema Triandayani 님, 2023년 9월 5일
Dear Flynn Madison,Thank you for your wonderful feedback. We're delighted to hear that you had a great experience during your stay and that you found our staff lovely and accommodating. We're also pleased that you enjoyed our beautiful hotel and its convenient location.We look forward to welcoming you back in the future, and if you ever have any special requests or if there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Your satisfaction is our priority, and we're here to assist you with anything you may need. Thanks for choosing to stay with us.Sincerely,Kadek Ema Triandayani,General Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Ema Triandayani 님, 2023년 9월 5일
Dear Anonymous,Thank you for the rating. It was a pleasure to have you as our guest, and we are pleased to know that our service and facilities met your expectation.We look forward to welcoming you back soon :)Sincerely,Kadek Ema Triandayani,General Manager

10/10 - 훌륭해요

Hazel

2023년 8월에 3박 숙박함
답변 제공: Ema Triandayani 님, 2023년 9월 5일
Dear Hazel,Thank you for the rating. It was a pleasure to have you as our guest, and we are pleased to know that our service and facilities met your expectation.We look forward to welcoming you back soon :)Sincerely,Kadek Ema Triandayani,General Manager

4/10 - 별로예요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel but frustratingly unreliable Internet kind of ruins things… In this day and age.. come on, are you kidding?
2023년 7월에 3박 숙박함
답변 제공: Ema Triandayani 님, 2023년 9월 5일
Dear Andrew,We apologize for the inconvenience you experienced with our internet service during your stay. We understand the importance of reliable internet connectivity, especially in today's digital age. We take your feedback seriously, and we'll work to improve our internet service to ensure a more seamless experience for our guests in the future.Thank you for bringing this issue to our attention, and we appreciate your understanding. If you decide to stay with us again, we hope to provide you with a more dependable internet connection to enhance your overall experience. If you have any other concerns or if there's anything else we can assist you with, please feel free to let us know. Your satisfaction is important to us.Sincerely,Kadek Ema Triandayani,General Manager

4/10 - 별로예요

James

좋아요: 직원 및 서비스
The check-in process at the hotel was smooth, and I had a great experience with the front desk staff and professional kitchen employees. However, I do have a few complaints about my stay. Firstly, the bathroom in my room was moldy and had a persistent unpleasant odor. Although I reported it on the day of my arrival, the issue was not resolved during my stay. Secondly, the constant construction noise from machinery near my room was quite bothersome. It would have been helpful if the hotel had informed guests about the ongoing construction beforehand or taken measures to mitigate the noise disturbance. Another issue I encountered was with the hotel's laundry service, which accidentally tore my expensive Levi's t-shirt and didn't inform me about it until I returned to Australia. Lastly, on the day of my checkout, I ordered a meal but couldn't eat at the table due to a red chair provided in the room. This resulted in a few drops of oil staining the bed. I felt embarrassed and uncomfortable when the front desk staff publicly addressed the issue, although they later claimed it was a removable stain. Despite these complaints, I might consider returning to the hotel in the future, mainly because of the service recovery regarding the bed incident. However, I hope they can improve on the mentioned aspects for a better overall experience.
2023년 7월에 7박 숙박함
답변 제공: Ema Triandayani 님, 2023년 7월 31일
Dear James,Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your kind words about our smooth check-in process and the excellent service provided by our front desk staff and professional kitchen employees. Your positive comments mean a lot to us, and we're glad you had a great experience with these aspects of your stay.However, we sincerely apologize for the inconveniences and shortcomings you experienced during your visit. We understand the importance of a pleasant and comfortable stay for all our guests, and we regret that we fell short in meeting your expectations.Regarding the moldy bathroom and unpleasant odor, we deeply apologize for the oversight in addressing this issue promptly. We understand how crucial it is to maintain a clean and fresh environment, and we have already addressed this matter with our housekeeping team to ensure better attention to such matters in the future.We also regret the noise disturbance caused by ongoing construction near your room. We apologize for not informing you about this beforehand. We will work on improving communication with our guests about any potential disruptions and strive to minimize any inconvenience in the future.The incident with your Levi's t-shirt during the laundry service is indeed unacceptable. We apologize for the mishap and for failing to inform you about it promptly. Rest assured, we have taken immediate actions to prevent such incidents from happening again and have reinforced our quality control procedures.Regarding the oil stain incident, we apologize for the discomfort you experienced during the public addressing of the issue. We understand that privacy is essential, and we will take this as an opportunity to train our staff better in handling such matters discreetly.We genuinely appreciate your understanding and consideration regarding the service recovery we provided for the bed incident. Your feedback has been shared with the concerned team, and we will continue to work hard to ensure our guests' satisfaction.Your feedback is highly valuable to us as it helps us identify areas for improvement. Rest assured that we are committed to enhancing the overall experience for our guests and addressing the mentioned aspects promptly.If you do choose to return in the future, we assure you that your next stay will be a more enjoyable and memorable one. Please feel free to contact us directly if you have any further concerns or if there's anything specific we can do to make your future stay more pleasant.Once again, thank you for your feedback, and we look forward to welcoming you back to our hotel soon.Best regards,Kadek Ema TriandayaniGeneral Manager

6/10 - 괜찮아요

Leslie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 4박 숙박함
답변 제공: Ema Triandayani 님, 2023년 7월 31일
Dear Leslie,We apologize for not meeting your expectations during your stay. Your feedback is important to us, and we will use it to improve our services. We hope to have the opportunity to welcome you back and provide a better experience in the future.Best regards,Kadek Ema TriandayaniGeneral Manager

10/10 - 훌륭해요

DK NORAFFIZAH

2023년 6월에 3박 숙박함
답변 제공: Ema Triandayani 님, 2023년 7월 31일
Dear DK NORAFFIZAH,Thank you for your positive rating and feedback! We are thrilled to hear that you had a great experience during your stay with us. Your kind words are truly appreciated, and we look forward to welcoming you back for another wonderful stay in the future.Best regards,Kadek Ema TriandayaniGeneral Manager

8/10 - 좋아요

YAN YU

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
good location, but hotel‘’s facilities getting old,need to repair, corridors were dity, no one clean, 奇怪的客人多了,比以前的質素差了, 早餐的 質素 和食物種類一成不變, 永遠一樣 ,沒有選擇, 智能說 吃飽
2023년 5월에 2박 숙박함
답변 제공: Kadek Ema Triandayani 님, 2023년 6월 14일
Dear YAN YU,Thank you for your feedback regarding our hotel. We apologize for any inconvenience you experienced with the facilities and cleanliness. Your comments are valuable to us, and we will take them into consideration as we strive to improve our services and maintain the quality of our facilities. We understand your concerns about the breakfast variety, and we will work on introducing more options to cater to different preferences. We appreciate your feedback and will take steps to address the issues you mentioned. If you have any specific suggestions or further details to share, please feel free to let us know. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Thank you again for your feedback.Sincerely,Kadek Ema Triandayani,General Manager

8/10 - 좋아요

Teahn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 5박 숙박함
답변 제공: Kadek Ema Triandayani 님, 2023년 6월 14일
Dear Teahn,Thank you for taking the time to rate our hotel. We truly appreciate your feedback and are delighted to hear that you had a positive experience during your stay with us. We hope to have the pleasure of welcoming you back to our hotel in the future. If there is anything else we can assist you with, please do not hesitate to let us know. Thank you once again for choosing our hotel and for your valuable feedback.Sincerely,Kadek Ema Triandayani,General Manager

10/10 - 훌륭해요

Alex

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Modern very clean and friendly staff . Check in difficult due to QR code
2023년 4월에 11박 숙박함
답변 제공: Kadek Ema Triandayani 님, 2023년 4월 17일
Dear Alex,Thank you for taking the time to share your feedback about your recent stay with us. We're glad to hear that you found our hotel modern, very clean, and that our staff were friendly.We apologize for any inconvenience you experienced during the check-in process due to the QR code. We have implemented this measure to ensure the safety of our guests and staff during the pandemic. However, we understand that it may have caused some difficulties and we appreciate your understanding.We appreciate your feedback and we will continue to evaluate our check-in process to make it as efficient and hassle-free as possible for our guests.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Sincerely,Kadek Ema Triandayani,General Manager

6/10 - 괜찮아요

Tracy

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Staff were lovely, friendly Some didnt speak much English, but thats ok Always a smile Property needs some work, very tired looking Owners need to up their game Only one bath towel each , which were very grey looking Not pleasant at all Will not be returning
2023년 3월에 6박 숙박함
답변 제공: Kadek Ema Triandayani 님, 2023년 3월 23일
Dear Tracy,Thank you for your feedback on your recent stay with us. We are pleased to hear that you found our staff to be friendly and welcoming, despite the language barrier.Regarding the towels, we apologize for the poor quality of the towels you received. We take the quality and cleanliness of our linens seriously and we are already in the process of ordering new bath towels to replace the ones that are worn out. We have the new towels partially replaced by the time and fully replaced by the middle of April. Hopefully you could see the difference in your next stay with us.Thank you again for your feedback. We value your business and hope to have the opportunity to welcome you back to NEO Kuta Legian.Sincerely,Kadek Ema Triandayani,General Manager

4/10 - 별로예요

Jane

10/10 - 훌륭해요

Colin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 4박 숙박함

2/10 - 너무 별로예요

Tracie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
it was old and not welcoming
2022년 8월에 7박 숙박함

8/10 - 좋아요

Reinhard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything fine. Only the breakfast was cold every day....
2022년 8월에 9박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really can't get much better considering the price
2022년 8월에 4박 숙박함