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힐튼 가든 인 볼티모어 이너 하버 여행 후기

3 out of 5
힐튼 가든 인 볼티모어 이너 하버
625 S President St, Baltimore, MD

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 441개" "
평점 8 - 좋아요. 1000개 이용 후기 중 288개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 143개" "
평점 4 - 별로예요. 1000개 이용 후기 중 70개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 58개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

2/10 - 너무 별로예요

aera

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
급 화재 경보기 발동
아침 조식 먹을것은 에그 스크램블 하나였습니다. 아침에 머리 감을때 화재 경보기가 발동하여 얼떨결에 12층에서 짐 챙겨 내려갔습니다 4인가족 캐리어 큰거 하나에 빨래감 먹을것등 가방만 4개였습니다. 7살여자 아이도 12층에서 들고 내려가야했습니다.
2021년 2월에 1박 숙박함
답변 제공: Pat - Manager 님, 2021년 2월 8일
We are sorry that you did not enjoy your recent stay with us and I will share your comments with our team.

4/10 - 별로예요

실제 이용하신 고객

10/10 - 훌륭해요

Shawn

좋아요: 직원 및 서비스
2024년 5월에 2박 숙박함
답변 제공: Trudie 님, 2024년 5월 28일
Thanks for the review .

6/10 - 괜찮아요

Tanmoy

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 3박 숙박함
답변 제공: Trudie 님, 2024년 5월 28일
Thanks for the review .

2/10 - 너무 별로예요

Igor

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We were 3 nights in Baltimore. And nobody cleaned my room. Every night I came back to this hotel and ask about cleaning, extra towels and coffee cartridges. I don’t hard recommend this hotel for everyone.
2024년 5월에 3박 숙박함
답변 제공: Kiesha Henry 님, 2024년 5월 21일
Dear Guest, I am sorry that was your experience while staying with us in Baltimore. Please know it is our goal to meet all guests' expectations and I apologize we did not meet yours. I will share your feedback with the housekeeping department.

8/10 - 좋아요

Charles

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place. The staff was lovely when I checked in and it was a nice part of town.
2024년 5월에 1박 숙박함
답변 제공: Chenell 님, 2024년 5월 4일
Thank you Charles for your 4 out 5 rating of us. We truly appreciate you and hope that if your travels bring you back to Harbor East. You would give us a visit.

10/10 - 훌륭해요

William

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property but rooms wasn’t the cleanest. Juice splatter on the wall. Only issue I had was the bar service not so polite at all. They seemed like they had an attitude and didn’t want to serve me
2024년 4월에 3박 숙박함
답변 제공: Chenell 님, 2024년 5월 4일
Hi William, thank you for your feedback. May you give the hotel a call directly so we can resolve this matter with you.

6/10 - 괜찮아요

lindsey

별로예요: 직원 및 서비스
None
2024년 4월에 6박 숙박함
답변 제공: Chenell D 님, 2024년 4월 29일
Hi Lindsey, Thank you for your 3 out of 5 rating. May you give the hotel a call directly to let us know how we can gain 5 out of 5 review the next time you are in Baltimore.

6/10 - 괜찮아요

Arlene

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Chenell 님, 2024년 5월 4일
Thank you, Arlene, for your 3 out of 5 rating. We truly appreciate you.

4/10 - 별로예요

Darren

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and front desk staff were amazing through our entire stay! Room looked outdated with ripped carpet. Did not like the window walls. Room was small. Bathroom towel rack was over the toilet... BAD SPOT. Did not like the fact that the pool is through a separate entity and closed at 3:45pm. We had to change things around in order to get pool time in. Had to make 2 calls before housekeeping staff sent us requested towel and rag replenishments. Didn't like the parking set up. Would not have stayed if valet wasn't an option. One of my bad hotel experiences and felt it was a bit overpriced.
2024년 4월에 2박 숙박함
답변 제공: Trudie 님, 2024년 4월 21일
Thank you for the feedback. We apologize for the issues you encountered during your stay. We take these matters seriously and assure you that they are being addressed.

10/10 - 훌륭해요

Steven

2024년 3월에 2박 숙박함
답변 제공: Trudie 님, 2024년 4월 22일
Thanks for the review! !

2/10 - 너무 별로예요

carlos

연인과의 여행
별로예요: 편의 시설/서비스
This is a beaten up, dirty and outdated hotel. Although location is prime, rooms are quite dusty and awful. The bath is almost falling apart. The sink was clogged and the mirror frame all rotten and broken. There was a rotten like odor from ice maker machine room. Staff at the bar/restaurant was not properly trained to be bar tending or serving. Beds are comfortable and to me this is a 2 start hotel. I’m very disappointed of the Hilton hotels chain but the Starbucks in the hotel was nice and staff more qualified than the hotel’s..that was quite strange…Hilton hotels, please update the rooms and restaurant…tired of seeing carpet all over…it’s quite a shame to pay so much for such mediocre service and hotel amenities. Also make the effort to hire more qualified hospitality staff. Pls note the hotel has limited disability showers so reserve your room in advance.
2024년 4월에 4박 숙박함
답변 제공: Chenell 님, 2024년 4월 17일
Hello Carlos,Thank you so much for your review. It sounds like we have missed an opportunity with you. Please reach out to the hotel directly so we can discuss this matter further.

10/10 - 훌륭해요

Ann Marie

2024년 4월에 1박 숙박함
답변 제공: Chenell 님, 2024년 5월 4일
Thank you, Ann Marie, for you 5 out of 5 rating. We hope if your travels bring you back to Baltimore we will see you then.

2/10 - 너무 별로예요

Jennifer

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The first night was fine, however the second night there was a lady who was getting arrested who was a guest of a wedding party. There was an armed federal agent in the lobby and tells us this happens all weekend long. The hotel is not that old, but needs serious updating. Wallpaper peeling, ripped mattresses, clogged sinks etc. There are no hairdryers in the rooms. Had to request and it took them over an hour for staff to bring them up for the 2 rooms we had. No mugs for coffee or glasses for water. Basically nothing in the room that can be stolen. For a nice area of town, it’s not a good look for Hilton. At least the staff was nice and so was the Federal police agent. lol
2024년 4월에 3박 숙박함
답변 제공: Trudie 님, 2024년 4월 13일
Thank you for the feedback on your stay! I

10/10 - 훌륭해요

Timothy J

좋아요: 청결 상태, 편의 시설/서비스
Everything good..
2024년 3월에 1박 숙박함
답변 제공: Trudie 님, 2024년 4월 3일
Thanks for sharing !

10/10 - 훌륭해요

Sheryl

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great view of the Katyn Memorial Park and hotel staff were very friendly; the room was in overall good condition with some minor wear and tear on commonly used commodities - desk had minor damage and area under the fridge was water damaged. Over all we had a great stay and enjoyed all the area had to offer.
2024년 3월에 2박 숙박함
답변 제공: Trudie 님, 2024년 4월 3일
Thank you for sharing your stay experience with us .

8/10 - 좋아요

Heather 님, ARLINGTON

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check-in is a bit confusing, since the counter is shared with another hotel. I got in the wrong line and had to go back to the end of the correct line. The room and bathroom were clean and nice, although we had no clock except the microwave, which was way off.
2024년 3월에 1박 숙박함
답변 제공: Trudie 님, 2024년 4월 3일
Thanks for the feedback on your stay .

6/10 - 괜찮아요

Eric

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Housekeeper entered the room while we were out and we didn’t request housekeeping. Took the used towels, which required requesting more from the front desk. Ice maker didn’t work on our floor or the floor below; had to try a few floors to find a working machine. Shower left a puddle on the floor every use, no matter what. Bed linens were ripped.
2024년 3월에 2박 숙박함
답변 제공: Trudie 님, 2024년 3월 21일
Thank you for the feedback on your stay. I will forward this to housekeeping manager. Have a great day.

6/10 - 괜찮아요

Carla

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
The property was just ok, a lot of outdated spaces and customer service was horrible. The staff was not warm & inviting at all. Anytime you corresponded with anyone, it was like you were bothering them, they kept everything short and even hung up the phone quickly before the conversation was over. In contrast, the valet guys were great & helpful but to have booked with a Hilton brand hotel, it was very off putting!
2024년 3월에 2박 숙박함
답변 제공: Trudie 님, 2024년 3월 21일
Thank you for sharing about your stay. We take this matter seriously and assure you that they are being addressed. have a great day.

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태
Great
2024년 3월에 1박 숙박함
답변 제공: Trudie 님, 2024년 3월 21일
Thank you for the feedback back. Have a great day. .

6/10 - 괜찮아요

Anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff was super nice and helpful! The rooms are dated.
2024년 3월에 1박 숙박함
답변 제공: Trudie 님, 2024년 3월 21일
Thanks for the feedback. Have a great day !

2/10 - 너무 별로예요

Matt

2024년 3월에 1박 숙박함
답변 제공: Trudie 님, 2024년 4월 7일
Thank you for the review .

4/10 - 별로예요

Karen

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room we stayed in was very outdated. The room had key pods, but no Keurig. We asked for a coffee maker three times in a course of a day and a half and finally we got a coffee maker which was not compatible with Keurig. So we asked for coffee for coffee maker they brought that took our the door knob, fell off of the bathroom and you can see it was replaced numerous times when we called for valet service they brought the wrong car.
2024년 3월에 2박 숙박함
답변 제공: Trudie 님, 2024년 3월 6일
Thank you for sharing the feedback on your stay. We apologize for the issues you encountered. We take these matters seriously and assure you that they are being addressed. Thank you .

8/10 - 좋아요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like that most of my activities were accessible by walking or a short uber ride
2024년 3월에 1박 숙박함
답변 제공: Trudie 님, 2024년 3월 5일
Thank you for your feedback on your stay !

6/10 - 괜찮아요

Stephanie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is in a very noisy area. Whole hotel has the odor of marijuana. Hotel is extremely loud with partying at all hours
2024년 2월에 2박 숙박함
답변 제공: Trudie 님, 2024년 3월 5일
Thank you for the feedback on your stay! We take these matters seriously and assure you that they will be addressed.

6/10 - 괜찮아요

Rosemarie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
The aquarium was walking distance as were various restaurants. The hotel seemed to have a linen issue at check in and a lot of rooms were not ready for check in for more than 3 hours. I was unable to check in until almost 6pm when check in was at 3pm. My room was not cleaned the next day and I was unable to get clean towels or a clean comforter due to my partner spilling coffee on ours. Also I had to ask for a hair dryer as one was not present in our room. Otherwise the area is perfect. I would stay again, but would call ahead to make sure there are no linen shortages.
2024년 2월에 2박 숙박함
답변 제공: Trudie 님, 2024년 3월 5일
Thank you for sharing the feedback with us. We apologize for the inconvenience caused to you. We will address these matters.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Property needs a deep cleaning. Drapies, carpet and bathroom stained
2024년 2월에 1박 숙박함
답변 제공: Trudie 님, 2024년 3월 5일
Thank you for the feedback on the stay .

4/10 - 별로예요

Shinise

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I got to the hotel around 2;40 no clean rooms I was told I waited for a whole hour for my room. When I had somewhere to be at 4:00i got to My room around 4:00 The front desk man was very helpful.But then I called for some towels the next morning.one never came .
2024년 2월에 1박 숙박함
답변 제공: Trudie 님, 2024년 2월 20일
We apologize for the inconveniences you experienced. I feel that we have a missed opportunity here. May you please reach out to the hotel direct so we can hear more?

6/10 - 괜찮아요

Brandy

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
Got to the hotel and all of the staff we interacted with were very nice. Became a little frustrated when our room wasn’t ready until almost an hour after check in time. The hotel could use some cosmetic updates(peeling wallpaper, stains on carpet, etc.) was also disappointment to find that the pool closes at 3:30p.m.
2024년 2월에 1박 숙박함
답변 제공: Trudie 님, 2024년 2월 20일
Thank you for taking the time to rate your stay! We apologize for the inconvenience. We hope that you will give us another chance to make it better. I will investigate why pool was closed.

4/10 - 별로예요

Kristen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disaster
This was a very disappointing and frustrating experience. Our room was not ready at check in. Took an extra hour and 45 minutes to get our room after check in time. The next morning the alarm clock in the room went off at 5:59 am waking us up when we were going to sleep in. An elevator was broke the next day, there was a 20 minute wait so we walked down 11 flights of steps with our bags only to then wait 45 minutes for the valet to bring our car to us so we could leave.
2024년 2월에 1박 숙박함
답변 제공: Trudie 님, 2024년 2월 20일
Thank you for sharing the feedback with us. We apologize for the late check in and the wait for valet. We hope you will give us another chance to make it better.

10/10 - 훌륭해요

Reinaldo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 3박 숙박함
답변 제공: Trudie 님, 2024년 2월 20일
Thank you for the review. Happy to see your stay was great!

4/10 - 별로예요

Michael

아이를 동반한 가족 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No parking. Had to pay an additional 80 to park for 2 days. The hotel advertised that they had a pool but did not. The pool that was available for users belonged to the gym that was in the same building.
2023년 12월에 2박 숙박함
답변 제공: Trudie 님, 2024년 2월 16일
Thank you for the feedback on your stay. Parking is 35 in and out. The pool is on the 2nd floor. It is the Mac. It is free for guest to use. Please give us a call so we can make this better .

10/10 - 훌륭해요

Jesse

연인과의 여행
좋아요: 편의 시설/서비스
The check in person very delight and staff.
2024년 2월에 1박 숙박함
답변 제공: Trudie 님, 2024년 2월 12일
Thank you for the feedback on your stay .

2/10 - 너무 별로예요

Salzman

연인과의 여행, 출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
This is basically a rat hole. My wife had to tether off her cell phone to access wifi in order to work. We were told a lot of people are on it this time of the day. That's a silly amswer for a hotel. The receptionists try to be nice but they are in a losing battle of issues they can't fix. This all leads down to bad and irresponsibility management.
2024년 2월에 2박 숙박함
답변 제공: Trudie 님, 2024년 2월 9일
We apologize for the inconvenience you experienced during your stay. We understand that WI-FI service can greatly impact your stay. We take concerns seriously and assure you they are being looked at. If we can make this better please reach out to our management time .

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Trudie 님, 2024년 2월 9일
Thanks fir the 5- Stars .

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location and very convenient. Would definitely stay here again.
2024년 2월에 2박 숙박함
답변 제공: Trudie 님, 2024년 2월 9일
Great to hear. Hope we see you soon.

10/10 - 훌륭해요

Gregg

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The entire staff was super friendly and always will to help! Room was very clean!
2024년 1월에 2박 숙박함
답변 제공: Trudie 님, 2024년 1월 31일
Great thank you for the feedback ! Have a amazing day !

2/10 - 너무 별로예요

Daniel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Trudie 님, 2024년 1월 22일
It seems we may have missed something. Please reach out to front desk to tell us about your stay.

2/10 - 너무 별로예요

George

별로예요: 직원 및 서비스
Horrible staff, rude, ill mannered, out right desp
The worst hotel experience ever, any where in the world. Horrible staff, rude, ill mannered, out right despicable. I left and will never return. I was verbally abused for up to 10 mins by 2 staff members. The abuse started with the Valet Parking staff who was insulting me for parking where another staff asked me to park earlier during check in. I was called all sort of names, most of the abuse took place at the front desk, where the staff refused to check me out when I decided not to stay at the hotel, she said she did not know how to do it and walked away. I had been up since 3am as my wife had surgery to remove a tumor in her brain at John Hopkins. All this took place close to midnight.
2024년 1월에 1박 숙박함
답변 제공: Chenell 님, 2024년 1월 18일
Thank you so much for reaching out and making us aware of your stay. I truly appreciate you and hope that our conversation made you feel comfortable with our resolution. Please reach out to me with the contact information I have provided.

2/10 - 너무 별로예요

Roney

2024년 1월에 2박 숙박함
답변 제공: Trudie 님, 2024년 1월 29일
Looks like we may have missed something . Please reach out to us to tell us more about your stay .

10/10 - 훌륭해요

erika

2023년 12월에 2박 숙박함
답변 제공: Trudie 님, 2024년 1월 4일
Thank you for the 5-star review. Have a great day.

10/10 - 훌륭해요

Irma

2023년 12월에 1박 숙박함
답변 제공: Trudie 님, 2024년 1월 3일
Thanks for the 5-stars. have a great day!

2/10 - 너무 별로예요

Star-Asia

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible the customer service was just horrible The sink was broke. They never had any linen. You had to leave your room to get room service.
2023년 12월에 2박 숙박함
답변 제공: Trudie 님, 2023년 12월 31일
Thank you for taking the time to give feedback.

10/10 - 훌륭해요

Justin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice, helpful people
2023년 12월에 1박 숙박함
답변 제공: Trudie 님, 2023년 12월 13일
Thanks for the great review. Have a happy holiday.

6/10 - 괜찮아요

Steven

2023년 12월에 2박 숙박함
답변 제공: Trudie 님, 2023년 12월 13일
Thanks for the review. Happy Holiday !

8/10 - 좋아요

Dwayne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was nice,staff was pleasant and helpful. The only issue was housekeeping just opened the door and came in the room a day early talking about the room was checked out
2023년 12월에 2박 숙박함
답변 제공: Trudie 님, 2023년 12월 12일
Thanks for the feed back . We apologize for house keeping entering your room .

6/10 - 괜찮아요

mary

2023년 12월에 2박 숙박함
답변 제공: Trudie 님, 2023년 12월 12일
Thanks for the review .

8/10 - 좋아요

Tanya 님, Lansdowne

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Trudie 님, 2023년 12월 11일
Thanks for the review. Happy Holiday's to you.

10/10 - 훌륭해요

Eugenia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Chenell 님, 2023년 12월 9일
Thank you, Eugenia, for your 5 out of 5 rating. We are truly happy we were able to make you stay enjoyable. We hope to see you again soon.

2/10 - 너무 별로예요

Kelly

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
Can I get into my room?
My room card never worked for the elevator or my room. Every time I walked out of the hotel I had to have my room key reactivated. On the last occasion I was asked for my ID. I will never stay here again!
2023년 12월에 2박 숙박함
답변 제공: Chenell 님, 2023년 12월 9일
Thank you so much for your feedback, Kelly! We truly appreciate your business, and we are looking to get our key card system upgraded soon. Thank you so much for staying with us.