I appreciated Beverly’s top notch, well poised, knowledgeable, kind, and professional customer service!
The only issue there was is the phone in the room had no dial tone! I had my 76 year old mom there who has health issues. At any point that I needed to call for service, I was unable to. I had questions, I had to take the elevator down to ask, I needed towels because the room was only prepped with ONE bath towel, had to go down to ask for towels. It was truly and excruciating pain the ass that part. If it wasn’t for sweet Beverly, I would have pitched a fit!