외관

두짓 타니 라구나 푸켓 여행 후기

5 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 908개 이용 후기 중 503개" "
평점 8 - 좋아요. 908개 이용 후기 중 282개" "
평점 6 - 괜찮아요. 908개 이용 후기 중 68개" "
평점 4 - 별로예요. 908개 이용 후기 중 34개" "
평점 2 - 너무 별로예요. 908개 이용 후기 중 21개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

6/10 - 괜찮아요

Shi Hyeong

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
해변 의 위치한 장점과 호텔 브랜드를 보고 비싼 가격에 예약을 했음에도 불구하고 생각보다 너무 시설이 낡아 불편했습니다. 직원들은 참 친절했구요 아침 식사도 좋았습니다 해변 너무 좋았구요..
2023년 12월에 7박 숙박함
답변 제공: Waraporn A 님, 2024년 1월 10일
Dear Shi Hyeong,Thank you for taking the time to share your thoughts on your recent stay at our hotel. We appreciate your feedback and are pleased to hear positive remarks about our friendly and helpful staff, the enjoyable breakfast, and the great beach location.However, we sincerely apologize for any inconvenience caused by the facilities not meeting your expectations. Your comments regarding the age and convenience of our facilities are valuable to us, and we take them seriously. We are continuously working to improve and enhance our offerings, and your feedback will be used to address areas that need attention.We genuinely appreciate your patronage and hope that despite the shortcomings you experienced, you were still able to enjoy the overall aspects of your stay. If your travels bring you back to the area, we would be honored to have the opportunity to provide you with an improved and more satisfying experience.Thank you for choosing our hotel, and we look forward to the possibility of welcoming you again in the future.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

4/10 - 별로예요

sungjun

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
습한 숙소 그것빼고는 만족
서비스 만족 조식 만족 숙소 퀄리티 ,,,음,,,,습함,,, 습함 푸켓이 습해서 그런가했는데 다른숙소 이동했을땐 안습했음 뽀송 엄청습합니다 ^^
2023년 9월에 3박 숙박함
답변 제공: Waraporn A 님, 2023년 9월 26일
Dear Sungjun,Thank you for taking the time to post a review of your holiday experience. My team and I would like to extend our heartfelt apologies for the unpleasant experiences you encountered during your stay. We have taken note of your feedback for further follow up. We thank you again for your valuable time to give us your impressions of the hotel and improvement to be made. We look forward to another opportunity to be of service in the near future. Warmest regards,Waraporn AngsupasirikulManager -Total Quality Management

10/10 - 훌륭해요

Yuri

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not really humid and like other Thailand, water is not clean so used water filter.
2023년 4월에 3박 숙박함
답변 제공: Waraporn Angsupasirikul 님, 2023년 6월 19일
Dear Yuri,Thank you for taking the time to share your recent experience at the Dusit Thani Phuket with us and recommending us on this forum.We are delighted to hear that you enjoyed our Thai hospitality and were well taken care of by our dedicated team.Thank you again for giving us a 10 out of 10 rating, this is highly appreciated. we look forward to welcoming you again to Dusit Thani Laguna Phuket, your second home in Thailand again.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

10/10 - 훌륭해요

Seokbong

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
직원들의 친절함과 경관이 너무 좋았어요
2021년 11월에 4박 숙박함
답변 제공: Darky 님, 2021년 11월 26일
Dear Seokbong, Thank you for your outstanding review and useful comment. We will share your kind words to our team accordingly. Looking forward to welcoming you again on your next holidays. Have a great day! Yours, Dusit Thani Laguna Phuket Team

10/10 - 훌륭해요

inseok

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good for vacation
Value for money for a relaxing vacation
2021년 8월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
방이 너무 습했습니다
밤늦게 도착했는데 친절하게 서비스 해주셨습니다. 방은 관리상태가 좋았지만 리조트 외부는 오래되고 많이 낡았습니다. 조식도 종류나 맛이나 칭찬할 만한 수준이 못되었습니다. 그렇지만 가격이 매우 저렴하기 때문에 가격을 생각하면 훌륭하다고 생각됩니다. 또한가지 단점은 실내가 매우매우 아주 습해서 침구조차 습한 기운이 들어 누웠는데 너무 찝찝했습니다. 이점 때문에 저는 다시 이용하지는 않을것 같습니다.
2019년 9월에 1박 숙박함
답변 제공: Izhar Mohsin 님, 2019년 10월 6일
Dear Guest Thank you very much for staying with us at Dusit Thani Laguna Phuket and for review us your heartwarming comments on Expedia.com. We are so happy to read that you and your family had an enjoyable time at resort. Our goal is for feeling of always being at home away from home. We are certainly concerned about the issues mentioned. Your valuable feedback, which helps us to focus on what is important to our guests. Please accept our apologies for the inconveniences caused, and rest be assured that immediate improvements will be put in place. We do wish to welcome you and your family back at Dusit Thani Laguna Phuket in the very near future. Graciously your,

4/10 - 별로예요

실제 이용하신 고객

2019년 8월에 4박 숙박함
답변 제공: Izhar Mohsin 님, 2019년 9월 8일
Dear Guest Sawasdee krub, Warm Greetings from Dusit Thani Laguna Phuket! Thank you for choosing us as your home away from home and giving us a review on Expedia.com It is wonderful to hear that you are impressed with our resort location. I am sure our entire team has the great pleasure of assisting you as much as you have been enjoying your stay with us. Once again, thank you so much for choosing Dusit Thani Laguna Phuket. It has been an immense pleasure serving you. Graciously your,

10/10 - 훌륭해요

heeyoung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족단위로 좋아요
직원들도 친절하고 주변시설도 가겨대비 나쁘지않고 바에서 하는 공연도있어서 매우편안하게 즐기다 왔어요
2019년 5월에 2박 숙박함
답변 제공: Izhar Mohsin 님, 2019년 6월 9일
Dear Khun Heeyoung Thank you very much for staying with us at Dusit Thani Laguna Phuket and for review us your heartwarming comments on Expedia. We are so happy to read that you and your family had an enjoyable time at resort. Our goal is for feeling of always being at home away from home. We do wish to welcome you and your family back at Dusit Thani Laguna Phuket in the very near future. Graciously your,

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
아이동반 가족여행 좋은곳
직원 친절은 아쉽 방은 깔끔 해변에 붙어있음
2019년 3월에 1박 숙박함
답변 제공: Izhar Mohsin 님, 2019년 5월 19일
Dear Guest Thank you very much for staying with us at Dusit Thani Laguna Phuket and for review us your heartwarming comments on Expedia We are so happy to read that you and your family had an enjoyable time at resort. Our goal is for feeling of always being at home away from home. We are certainly concerned about the issues mentioned. Your valuable feedback, which helps us to focus on what is important to our guests. Please accept our apologies for the inconveniences caused, and rest be assured that immediate improvements will be put in place. We do wish to welcome you and your family back at Dusit Thani Laguna Phuket in the very near future. Graciously your,

6/10 - 괜찮아요

실제 이용하신 고객

평범한
특별한 것이 없음
2019년 3월에 1박 숙박함
답변 제공: Tunyarus 님, 2019년 4월 18일
Dear Sir/Madam, Thank you for choosing to stay with us and for taking the time to share your stay experience. We hope you have a wonderful time during your stayed with us. I am sure our entire team has the great pleasure of assisting you as much as you have been enjoying your stay with us. Thank you again for your review and look forward to your return soon. Graciously yours, Tunyarus Boonyaphet

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
아쉽지만 어쩌랴
푸켓의 호텔 친절도는 갈수록 떨어지는것 이 이상함 체크인 프로트 직원들은 호텔의 첫인상인덕 왜 다들 그런 표정인가? 그흔한 태국 인사말도 제대로 못하는
2019년 3월에 4박 숙박함
답변 제공: Tunyarus 님, 2019년 4월 18일
Dear Sir/Madam, Our heartfelt gratitude for choosing Dusit Thani Laguna Phuket to stay and for taking your time to post your review. It is through feedback such as yours that we are able to continuously improve our standards. We are certainly concerned about the issues mentioned. Thank you for the valuable feedback, which helps us to focus on what is important to our guests. Please accept our apologies for the inconveniences caused, and rest be assured that immediate improvements will be put in place. Our mission is we empower our people to exceed expectations, always for our guests and we will continue to strive for excellence. We do hope that we will be able to welcome you back at Dusit Thani Laguna Phuket on your next visit to Phuket, Thailand so that we would have the chance to exceed your expectations. Graciously your, Tunyarus Boonyaphet

10/10 - 훌륭해요

Soyun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 3박 숙박함
답변 제공: Izhar Mohsin 님, 2019년 1월 3일
Dear Khun Soyun Warm Greetings and thank you for sharing your experiences on your stay. Your feedback will assist us to continue improving our services. We are delighted that you had an excellent holiday and do let us know more about your sty with us.

8/10 - 좋아요

Taeyong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
전반적으로 만족했으나 다른 단체 관광객들이 주위배려없이 밤 늦은시간 여러번 소란스러웠습니다.
2018년 12월에 5박 숙박함
답변 제공: Izhar Mohsin 님, 2019년 1월 3일
Dear Mr. Schleibinger Warm Greetings and thank you for sharing your experiences on your stay. Your feedback will assist us to continue improving our services. We are delighted that you had an excellent holiday with us with the exception of the guest next door were loud . Hope to see you back again soon.

4/10 - 별로예요

계리 님, 인천

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
지금 오지 마세요!
개인적으로 많은 호텔다녀왔고 두짓계열 좋아합니다만 5일째 묵고있는데 암담합니다. 비치를 따라 아읏리거 두짓 앙사나가 이어져 있습니다. 꼭 에버랜드 롯데월드 사이에낀 공사중인 서울랜드 꼴입니다. 여기저기 공사판이고 공사차량에 공사인부에 부대시설도 다공사중 풀장도 공사. 이럴꺼면 손님 받지말아야지요. 장점-호텔에 사람이 적어 조용함. 씨뷰 및 비치접근도가 높다 아이들이 적다. 이부분은 방이 워낙 작아 엑스트라베드 놓을자리도 없어서 그런듯. 나무가 많고 무성해서 편안한 자연을 느낄수 있음 호텔밖에 캐널빌리지 편의점가까움. 단점- 다 때려부수고 다시지어야함 다 노후 낙후됨 공사중 정신없고 있을데 없고 서비스마인드 부족 방좁고 에어컨이 안시원 냉장고 안시원 옆호텔 사람들이 부러움. 두짓에서 룸 업글과 식사쿠폰을 주었으나 걍 다른호텔로 가는게 정답
2017년 8월에 4박 숙박함
Dear Guest, Appreciate your time and the feedback provided to us. We are in the process of renovation the resort which includes guest rooms, swimming pool and couple of restaurants. The same has to be done as there was an urgent need of the same as the resort is 30 years the last renovation was done 10 years back. Regarding the information about renovation is mentioned in all website and all online channels. It is very sad to hear that you didn't enjoy the stay with us due to renovation but i am sure once you came back after renovation you will find a much nicer and fresher rooms and swimming pool Hope to see you back in the resort. Regards Izhar Mohsin

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dear Guest Thanks a lot taking out time and proving us with 100% rating. Please let us know how was your stay experience as we will be more than happy to listen to your feedback. Regards Izhar Mohsin Director Of Revenue Management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족여행 추천
풀북이어서 풀빌라 라군뷰에서 풀빌라오션뷰로 업그레이드되어 좀더 멋진 전망을 줄길 수 있었습니다. 유아 동반인데 크게 불편함없이 지내다 왔구요, 무료로 아이침대 준비해주는 점이 좋았습니다. 조식은 비슷한 가격대 타호텔경험에 비해서는 조금 섭섭한 수준이지만, 적당히 구색을 갖추고 있습니다. (풀빌라 이용객 애프터눈티 서비스는 과일이 잔뜩 있어 좋았구요.) 기타 레스토랑은 가격대가 외부 레스토랑 두세배 정도 되긴하나 확실히 깔끔하긴 합니다. (그래도 마리나 지역자체가 부촌이라 외부식당도 타지역보다는 가격대가 높긴합니다) 빌라 전담 호스트가 외부 레스토랑 예약이나 택시콜, 기타 잔잔한 컴플레인등울 즉시즉시 처리해주는 점도 좋았습니다. 인피니티 풀은 규모가 작은 편이지만 호텔이용객 대부분은 해변으로 나가있어서 붐비지는 않구요. 유아도 이용할 수 있는 30cm풀부터 2m깊이까지 있어서 취향껏... ㅋㅋ 두돌아가부터 부모님까지 모두 만족스러운 곳으로 가족여행 숙소로 추천할만 한 곳입니다.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
NOT a 5 STAR
This hotel is far below 5-star qualification. Booked a beachfront room for two nights. 1. I found a cockroach in the room upon arrival. I didn't want to make a scene, so I did not make any complaint then. 2. Bathroom door did not close. You can basically hear everything that was going on in there. 3. Balcony door did not close. 4. Next morning, I found hundreds of ants marching in the bathroom. Not to mention the above, the room and the buildings were just too old. I went to the reception next morning to raise an issue. They offered me another room. In the process, not a single person said they were sorry. I was extremely disappointed with the staff's attitude, and checked out even though I had another night of non-refundable reservation. Please don't expect a 5-star hotel if you want to book a room here. Room and facilities are close to 3-star and staff's attitude is close to 1. Personally, I would never come back here even if they offer me free stay.
답변 제공: General Manager 님, 2017년 1월 23일
Dear Guest It is really unfortunate to hear that you holiday experience with us was not satisfying and relaxing. Please accept my sincere apologies about the same. I have already informed my Housekeeping and Engineering team to look at the points raised by you and make sure that the pest control and maintenance is done more regularly. Regarding the age of the resort, we are already planning a face lift of the resort this year which will include guest rooms, restaurants and few other areas. Once again let me apologies for the inconvenience caused to you during your stay. Regards Izhar Mohsin Director Of Revenue Management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 11월 24일
Dear Guest Thanks a lot for taking time and providing us with the score. Please do share your feedback about your stay and we will be more than happy to hear from you. Regards Izhar Mohsin Director of Revenue Management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
답변 제공: General Manager 님, 2016년 9월 9일
Dear Guest Thanks a lot for choosing to stay with us and taking out time to give us your feedback. We hope you had a pleasant stay with us Hope to see you back again soon Regards Izhar Mohsin

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족이 휴식하기에는 최적화된곳 좋은 리조트
그나마 합리적인 가격에 태국스런 느낌이 좋았습니다.. 직원들의 상냥한 표정도 좋았구요...
답변 제공: General Manager 님, 2016년 11월 24일
Dear Guest Thanks a lot for your feedback. We as Dusit Thani Laguna Phuket are very proud to present and showcase the Thai Culture in our resort, we believe in providing the service with a smile which is the Thai Hospitality and the Thai way of Living. We are really happy that we lived up to your expectations and hope to see you back again soon. Regards Izhar Mohsin Director of Revenue Management

10/10 - 훌륭해요

이상호 님, 중국소주

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
친절한 직원 및 조용한 휴식
조용하고 아늑한 분위기의 리조트 분위기는 말 그대로 휴식의 의미를 느끼게 해 주었다. 힐링하고 온 기분이다. 아주 만족했다. 다만 호텔 앞 해변의 모래사장의 폭이 좁고 수심이 다소 깊은 것 같았다.

10/10 - 훌륭해요

Kyungbo Kim 님, Seoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Forgettable Rest Spot
It was great vacation with my family in Dusit Thani Laguna! My parents are very old and have some disability but it was nice acces to all in the resort. When I go to Phuket I will stay again!

8/10 - 좋아요

SJ 님, 대한민국 서울특별시

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족여행에 무난한 리조트
전반적으로 가족이 이용하기에 무난한 호텔입니다 중학생 아들이 있어 클럽 룸으로 예약했는데 생각보다 방이 작아 실망스러웠습니다 세명이 쓰기에는 비좁았습니다 클럽 전용 아침식사 장소는 조용하고 쾌적했으나 음식 종류를 좀 더 늘이면 좋을것 같은 아쉬움이 있었습니다 호텔 직원들은 모두 친절하고 적극적으로 도와주려고 노력합니다 그러나 시설은 낡은 편이라 보수가 필요해 보입니다. 수영장도 좀더 관리를 하면 좋을것 같습니다. 가족여행으로 머물기에는 만족스러운 편입니다.

10/10 - 훌륭해요

gale 님, seoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good service also good location
it's 5star resort really.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조용하게 지내고픈 이들에게 안성마춤
또래 친척들과 함께 묵었던 두짓타니 라구나 풀빌라. 태국적인 느낌의 외관과 서비스가 매우 인상깊었습니다. 관광객들이 주로 숙박하는 바통비치와는 멀었지만 조용하게 지내고픈 우리에게는 더없이 좋았습니다. 한국 사람을 찾아보기 힘들었고 객실의 독립도가 좋아 넓은 리조트를 우리가 다 사용하는듯한 느낌을 받았습니다. 단점은 방타오비치에서 해수욕이 불가하다는 점이었습니다. 그리고 풀빌라의 경우 덩치가 큰 성인의 경우 매우 작아보일수 있습니다. 작은 여성 세네명이 놀기엔 나쁘지 않았습니다. 다시 가도 재선택 할거같은 두짓타니 라구나였습니다

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
풀빌라는 한번 꼭 가볼만 합니다.
인터넷에서 두짓타니리조트 사진만보고 예약하고 3일을 묵었습니다. 둘째날은 디럭스, 셋째날은 클럽룸, 넷째날은 풀빌라에서 묵었는데, 첫날 디럭스에서 묵었던 앙사나리조트에 비해 한 급씩 룸의 고급스러움은 떨어집니다. 그러나 풀빌라는 단연코 앙사나리조트에 뒤지지 않고 꼭 한번 숙박해볼만큼 꿈에 그리던 풀빌라였다고 생각합니다. 두짓타니 직원들도 대체로 모두 상당히 친절한 편입니다. 단, 풀장은 앙사나리조트에비해 한곳이며 규모도 약간 작은편이지만 수영을 즐기기엔 부족한 편은 아닙니다.

8/10 - 좋아요

sa11 님, 대한민국 서울특별시

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가격적인 부담은 각자의 판단일듯 한 호텔
푸켓 여행에서 방타오비치 주변의 라구나 호텔들을 선택하는 이유는 뭘까? 내가 다녀온 두짓타니를 포함해서 말이다. 다녀와서 생각해 보니 .. 파통, 카론, 카타 등의 비치 보다 좀 더 낳은 호텔 컨디션~ 그외 조건들은 사실 다른 비치의 호텔보다 가격적인 부분에서 부담이 많이 되는 호텔이다. 뭐 물론 돈이 많은 사람들에게는 이런 부분도 아무렇지도 않겠지만.. 조금더 저렴한 가격의 서비스 제공이 뒷받침 되면 좋겠다는 생각이 든다.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
빠통이나 푸켓타운에 나가지 않고 리조트에서 쉬려고만 한다면 아주 만족스럽습니다.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
매우 만족스러웠습니다.
공항에서 가까운 편이며 , 호텔 및 주변 단지가 조용하고 휴식에 적합한 호텔이었습니다. 직원들도 매우 친절하였으며, 조식도 좋았습니다.

10/10 - 훌륭해요

Mike

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The location is super
2024년 4월에 7박 숙박함
답변 제공: Waraporn A 님, 2024년 5월 7일
Dear Mike,Thank you for sharing your feedback with us. We're delighted to hear that you found our hotel's location to be superb.Providing our guests with a prime location is essential to us, and we're thrilled that you appreciated the convenience and beauty of our surroundings. It's always gratifying to know that our guests enjoy the area where our hotel is situated.We truly value your feedback, and we hope to have the pleasure of welcoming you back to our hotel in the future for another enjoyable stay.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

6/10 - 괜찮아요

Lesley 님, Javea Alicante

단체 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed at the Dusit Laguna many times and this was the first time with no room upgrade
2024년 3월에 14박 숙박함
답변 제공: Waraporn A 님, 2024년 3월 29일
Dear Lesley,Thank you for taking the time to share your feedback with us following your recent stay at Dusit Thani Laguna Phuket. We sincerely apologize for any disappointment you may have experienced regarding the absence of a room upgrade during your visit.As a valued returning guest, your satisfaction is of the utmost importance to us, and we deeply regret any lapses in meeting your expectations on this occasion. However, our rooms were quite full and the room upgrade is subject to availability. Please know that we take your feedback seriously, and we will review our procedures to ensure that all our loyal guests receive the exceptional treatment they deserve, including considerations for room upgrades whenever possible.We truly appreciate your continued loyalty to Dusit Thani Laguna Phuket and the many times you have chosen to stay with us. Your feedback serves as a valuable opportunity for us to improve and enhance our services, and we hope to have the opportunity to restore your faith in our hospitality during your next visit.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

10/10 - 훌륭해요

Jason 님, Orpington

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The villas are terrific with their own private pools and spacious accommodation. Very friendly helpful staff and good hotel facilities. Great beach location too.
2024년 3월에 4박 숙박함
답변 제공: Waraporn A 님, 2024년 3월 26일
Dear Jason,Thank you immensely for sharing your wonderful experience at our villa accommodations. We're thrilled to hear that you found our villas to be nothing short of terrific, offering spacious accommodation and private pools for your utmost comfort and relaxation.It's heartening to know that our dedicated staff left a positive impression on you with their friendly and helpful demeanor. Ensuring our guests feel welcome and well taken care of is at the core of our hospitality philosophy.We're also pleased to hear that you enjoyed our hotel facilities and found our beachfront location to be great. Providing a serene and picturesque setting for our guests to unwind and enjoy the beauty of Phuket's beaches is something we take great pride in.Thank you for choosing to stay with us, and we look forward to the pleasure of welcoming you back for another memorable stay at Dusit Thani Laguna Phuket.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

10/10 - 훌륭해요

Ammar 님, Maple

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good
2024년 2월에 5박 숙박함
답변 제공: Waraporn A 님, 2024년 2월 27일
Dear Ammar,We are pleased to hear that you had a very good stay! If there's anything specific you enjoyed or if you have any feedback to share about your experience, please feel free to let me know. We always strive to make our guests' stays as enjoyable as possible.We look forward to welcoming you again in the near future.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

10/10 - 훌륭해요

Christopher 님, Clarence Center

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Probably the best and most reasonable overall hotel on beautiful Bang Tao beach. Sprawling building in a park-like setting. Most rooms shady with a distant view of the water (ocean or laguna). Nice swimming pool and four restaurants to choose from. Never a shortage of beach loungers. Friendly staff at all levels. Special thanks to Ms. Waraporn at Laguna Cafe for being attentive, friendly and professional in meeting all our daily needs there. The property is somewhat isolated and a trip to stores and restaurants in the nearby community requires a taxi or a hotel-provided shuttle plus a healthy walk.
2024년 2월에 3박 숙박함
답변 제공: Waraporn A 님, 2024년 2월 16일
Dear Christopher,Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay at Dusit Thani Laguna Phuket on beautiful Bang Tao beach and found it to be the best and most reasonable option overall.It's wonderful to know that you appreciated our sprawling building set in a park-like environment, with most rooms offering shade and distant views of the ocean or lagoon. We are pleased that you enjoyed our swimming pool and the variety of dining options available at our four restaurants.Ensuring our guests have a comfortable and enjoyable experience is our top priority, and we are thrilled to hear that you found our staff to be friendly and attentive at all levels.While our property offers a tranquil and isolated setting, we understand that access to nearby stores and restaurants may require transportation. We appreciate your feedback and will continue to explore ways to enhance the convenience for our guests, such as providing shuttle services.Thank you once again for choosing to stay with us, and we look forward to welcoming you back for another memorable stay in the future.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

10/10 - 훌륭해요

Florin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Waraporn A 님, 2024년 2월 17일
Dear Florin,Thank you for sharing your feedback with us. We're delighted to hear that you had a great stay at Dusit Thani Laguna Phuket. Providing exceptional experiences for our guests is our top priority, and it's gratifying to know that we succeeded in making your time with us enjoyable.Should your travels bring you back to Phuket, we'd be honored to welcome you once again for another wonderful stay.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

10/10 - 훌륭해요

Yogasundaram 님, Ajax

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Neat and quite
2023년 12월에 4박 숙박함
답변 제공: Waraporn A 님, 2023년 12월 27일
Dear Yogasundaram,Thank you for choosing Dusit Thani Laguna for your recent stay, and for sharing your feedback with us. We are pleased to learn that you found Dusit Thani Laguna to be neat and quiet during your stay. Maintaining a serene and well-kept environment is a priority for us, and it's rewarding to know that we met your expectations. We appreciate your choice of Dusit Thani Laguna, and we look forward to the pleasure of hosting you again for another peaceful and enjoyable experience.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

10/10 - 훌륭해요

Mahendrarajah

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, comfortable rooms nice beach .
2023년 12월에 4박 숙박함
답변 제공: Waraporn A 님, 2023년 12월 27일
Dear Mahendrarajah,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed the friendly service from our staff, found the rooms comfortable, and appreciated the beauty of our beach.Providing excellent service and creating a comfortable and welcoming environment are our top priorities, and it's heartening to know that we succeeded in making your stay enjoyable. We appreciate your kind words and the trust you placed in us by choosing Dusit Thani Laguna. We look forward to welcoming you back for another memorable experience.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

6/10 - 괜찮아요

Julie

2023년 12월에 4박 숙박함
답변 제공: Waraporn A 님, 2023년 12월 22일
Dear Julie,Thank you for sharing your feedback about your recent stay with us. I genuinely appreciate your honesty, and I'm sorry to hear that your experience was only average. Your satisfaction is our top priority, and we take your comments to heart as we continuously work to enhance our services.We would love to gain more insights into your stay and understand how we can make improvements. If you have specific feedback or suggestions, please feel free to share them with us. Your input is invaluable in helping us provide a better experience for our guests.Thank you for choosing us, and I hope we have the opportunity to exceed your expectations during your next visit.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

8/10 - 좋아요

Colin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Waraporn A 님, 2024년 1월 24일
Dear Collin,Thank you for taking the time to share your positive feedback regarding your recent stay at our resort. We are delighted to learn that you had a good experience overall.Our team takes great pride in providing excellent service, and it is rewarding to hear that we met your expectations.We understand the importance of a comfortable and enjoyable stay, and we are committed to maintaining the high standards that our guests deserve. Your satisfaction is our priority, and we look forward to the pleasure of hosting you again in the future.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

10/10 - 훌륭해요

Bat-ulzii

2023년 11월에 12박 숙박함
답변 제공: Waraporn A 님, 2023년 12월 20일
Dear Bat-ulzii,Thank you for choosing to stay with us and for taking the time share your experience with us at Dusit Thani Laguna PhuketWe are delighted to read that we managed to provide you with a great stay. Your appreciation of the service, facilities and culinary offering is very much appreciated. Our staff take pride in providing authentic hospitality and we are glad we managed to give you a great experience. Thank you for your review and we all look forward to your return soon. Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

8/10 - 좋아요

stefania

2023년 12월에 6박 숙박함
답변 제공: Waraporn A 님, 2023년 12월 28일
Dear Stefania,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a good stay at our hotel. Our team works hard to create a positive and comfortable experience for our guests, and we are pleased to know that we met your expectations.If there are any specific aspects of your stay that you particularly enjoyed or any suggestions you have for improvement, we would love to hear them. Your insights are valuable to us as we continuously strive to enhance the quality of our services.We appreciate your choosing [Hotel Name] for your stay, and we look forward to the opportunity to welcome you back for another positive experience in the future.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

10/10 - 훌륭해요

tom

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
excellent experience. would be back next year.
2023년 11월에 6박 숙박함
답변 제공: Waraporn A 님, 2023년 12월 1일
Dear Khun Tom,Thank you very much for taking the time to post a review of your experience. We are very happy to read of your positive experience where the quality of service and dedication was to your satisfaction. We thank you for your appreciation of the service and effort to make your holiday memorable and one that will make you return. We all look forward to welcoming you back. Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

8/10 - 좋아요

STEPHANE

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La Plage est magnifique Le personnel de l’hôtel très professionnel
2023년 11월에 4박 숙박함
답변 제공: Waraporn Angsupasirikul 님, 2023년 11월 15일
Dear Stephane,Thank you very much for taking the time to post a review of your experience. We are glad that you found the beach magnificent and that the staff provided you with professional service. Staff attitude and authentic, efficient service is indeed one of the most important factors than can make a holiday experience positive or negative. We are glad the service offered made the difference.Thank you once again for your review and look forward to welcoming you during your next trip to Phuket. Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

8/10 - 좋아요

Mikhail

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Recommend. But after reconstruction, after 1 December 2023
2023년 10월에 11박 숙박함
답변 제공: Waraporn Angsupasirikul 님, 2023년 11월 13일
Dear Mikhail,Thank you for taking the time to share your recent experience at the Dusit Thani Laguna Phuket with us. Your feedback is essential in our effort to improve our service standards.I am very sorry our current appearance was not what you had anticipated. We strive to maintain professional service standards, including overall maintenance and keeping with the overall look and feel of the property.Our sincerest apologies for the inconvenience caused, if there is anything we can do to further assist you please do contact us directly. We very much hope to welcome you back soon at the Dusit Thani Laguna Phuket, your second home in Thailand, on your next visit.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

10/10 - 훌륭해요

Steven Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 11박 숙박함
답변 제공: Waraporn A 님, 2023년 10월 29일
Dear Steven Paul,Thank you very much for choosing to stay with us and for taking the time share your experience with us at Dusit Thani Laguna Phuket. We are very happy to read of your positive experience where the quality of service and dedication was to your satisfaction. Our staff are very happy to be able to provide you with warm and sincere hospitality. We thank you for your appreciation of the service and effort to make your holiday memorable. We all look forward to welcoming you back in the near future for another great holiday experience. Warmest regards, Waraporn Angsupasirikul Manager - Total Quality Management

6/10 - 괜찮아요

Aiman

가족 여행
좋아요: 직원 및 서비스
Nice and friendly staff … Room is great and renovated. Food is good. Housekeeping is average I did not like the gym , small and old , not a good choice if you are a gym trainer. Too much ants at the swimming pool. The floor of swimming pool is bad , easy to get injured as I and my kids had many wounds from the swimming pool. Strange thing , in the front of the hotel at beach side , they sale marijuana , not good if you have adolescent with you
2023년 8월에 5박 숙박함
답변 제공: Waraporn A 님, 2023년 8월 16일
Dear Aiman,Thank you for staying with us and for making the effort to post your review. We are extremely sorry for your unpleasant experiences during your stay and have taken note of your comments and feedback. We have noted this and reiterated to the team on the importance of providing efficient service and ensuring the details are follow up on.We do hope the positive side of things will bring you back for another memorable holiday. Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

10/10 - 훌륭해요

Kernene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was a beautiful property. The staff was so helpful. Dont miss the messages at the outside tent area. The ladies were so good. Went for 2-hour message every day and it was heavenly.
2023년 7월에 14박 숙박함
답변 제공: Waraporn A 님, 2023년 8월 8일
Dear Kernene,Thank you very much for your review. We are glad to read of your good experience with the resort facilities and the service you received. Our staff will be very happy to know they managed to give you a great holiday and we all thank you for the appreciation.Thank you once again for your review and look forward to welcoming you during your next trip to Phuket. Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

10/10 - 훌륭해요

Saleh

2023년 7월에 3박 숙박함
답변 제공: Waraporn Angsupasirikul 님, 2023년 8월 3일
Dear Saleh,Thank you very much for your review and for choosing to stay with us for your holidays. We are delighted to read of your satisfaction with your stay and that it was perfect for you where the quality of service and dedication was to your satisfaction. We look forward to being of service once again.Warmest regards, Waraporn Angsupasirikul Manager - Total Quality Management

8/10 - 좋아요

Gopalan

2023년 7월에 5박 숙박함
답변 제공: Waraporn A 님, 2023년 8월 15일
Dear Gopalan,Thank you very much for taking the time to post a review of your experience. We are delighted to read of your satisfaction with the hotel and services. Your appreciation is well received and we thank you for the acknowledgement. We all look forward to welcoming you back in the near future for another great holiday experience. Warmest regards, Waraporn Angsupasirikul Manager - Total Quality Management

10/10 - 훌륭해요

TONY

2023년 6월에 4박 숙박함
답변 제공: Waraporn A 님, 2023년 7월 27일
Dear Tony,Thank you for taking your time to give us a 5-star rating. And we are happy that our gracious Thai hospitality made your vacation a memorable one.We look forward to welcoming you again to your home away from home on your next visit in Phuket.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management