Check-in was fast and smooth. When we entered the room, we noticed our teenager did not have a bed. Housekeeping brought a foldout bed.
The room had an infestation of some of the biggest ants we've seen. When I alerted housekeeping, they informed me it was rainy season, hence excessive bugs.
We met the operations manager in the dining area and told her about my room. She sent housekeeping with a bug spay, and they were ordered to leave it in the room with us.
We were given one towel for three people. When I requested more towels, housekeeping gave us towels that had brown stains on them. When we said something, she said, "It's just a little stain." I kindly asked that she find two that weren't stained.
The food at the restaurant was exceptional. In fact, the restaurant staff was awesome. However, the property has a pregnant cat that walks around and sits close while you're eating. This wouldn't be a problem if one of my family members didn't have a cat allergy.
Lastly, if you are traveling with small children, be aware that the pool does not have a lifeguard. My husband had to perform CPR on a small child who got into difficulties in the pool. Thankfully, we got word that the child was going to be okay.
When we checked out, the receptionist manager thanked my husband for saving the child's life. I think it would be helpful if all staff that works around the pool are effectively trained to perform CPR. Overall, our stay was just okay.
