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5 out of 5
프리미어 럭셔리 마운틴 리조트
11 Karamanitza str., Bansko

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 108개 이용 후기 중 58개" "
평점 8 - 좋아요. 108개 이용 후기 중 34개" "
평점 6 - 괜찮아요. 108개 이용 후기 중 15개" "
평점 4 - 별로예요. 108개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 108개 이용 후기 중 0개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함

10/10 - 훌륭해요

Greg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Resort
I found the Premier to be a very nice resort with good amenities.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

corinne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très bel établissement. Bien situé. Environnement magnifique, entouré de montagnes.
2023년 7월에 1박 숙박함

8/10 - 좋아요

Wayne 님, Loma Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They tried hard to be a high class resort. And they were close. But there were lots of little things that didn't quite make. Examples include a fitness room that wasn't open until 9 am, or living room TV that didn't work at all.

6/10 - 괜찮아요

JAMES CHRISTOPHER

가족 여행
좋아요: 직원 및 서비스
Dated, not 5 star, friendly staff, bad breakfast
2022년 9월에 5박 숙박함

6/10 - 괜찮아요

eden

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
It was ok but too old and like pic
2022년 3월에 3박 숙박함

6/10 - 괜찮아요

Olga

2022년 3월에 3박 숙박함

10/10 - 훌륭해요

Bar

2022년 2월에 4박 숙박함

10/10 - 훌륭해요

Perparim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 6박 숙박함

8/10 - 좋아요

Vasil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 4박 숙박함

8/10 - 좋아요

nicola

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Things we liked: - amvrosia restaurant- very good food - the bar - the spa, except the pool - good personal Things we didnt liked: - the heating system of tge hotel is electrical. ls noisy and not working too much. It was cold in the room, even if we let it worked during all nights. - the pool is small and need some amenties
2022년 1월에 3박 숙박함

10/10 - 훌륭해요

Eirini Ameli

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful
Great location, good food, large breakfast buffet and lovely staff.
2021년 12월에 1박 숙박함

10/10 - 훌륭해요

Filipe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely
Perfect location, lovely staff and nice amenities.
2021년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
Correct, plus 3.5 étoiles que 4
Séjour l'été, en couple Les + : Chambre spacieuse, lumineuse et confortable, bon petit déjeuner, piscine extérieure, parking extérieur à proximité, proche du centre ville Les - : spa n'est pas très bien entretenu (1 sauna et 1 hamam ne fonctionnait pas) et ferme tôt (19h), globalement l'hôtel aurait besoin d'un bon rafraîchissement
2021년 8월에 3박 숙박함

10/10 - 훌륭해요

Ariel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함

8/10 - 좋아요

Irina

좋아요: 청결 상태, 직원 및 서비스
2021년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
Établissement bien mais bon 5 étoiles quand même je ne pense pas
2021년 7월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 2월에 7박 숙박함

8/10 - 좋아요

Alan

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 5박 숙박함

8/10 - 좋아요

Kandeepan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 7박 숙박함

8/10 - 좋아요

Tarik

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Für ein bulgarisches Hotel wirklich super freundliches Personal (sind ja aber auch viele aus Griechenland). Shuttle Bus zum Lift. Sehr schönes Zimmer durch Upgrade, vielen Dank!
2020년 2월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 1월에 2박 숙박함

8/10 - 좋아요

DIMITRIOS

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 2박 숙박함

6/10 - 괜찮아요

idan

단체 여행
별로예요: 청결 상태, 직원 및 서비스
Meh...
Very dirty room - we stayed a week and the floor wasn't cleaned once. Tiny TV ~22 inch. Soap and other amenities were replaced inconsistently, and further requests from the cleaning staff were ignored. Subpar gym - very small, 1 partially busted cross trainer, very low variety of free weights, 1 bench, no bars or plates, equipment isn't maintained and staff doesn't know the equipment or how to use it. Air conditioner works but you unexplainably need to set it to cooling for it to heat up the room, and it then constantly shows the temperature in the room is 50c. The room is pretty big. The breakfast is very good, though the menu is constant. The WIFI is PHENOMENAL. They spent the money for ubiquity APs spread across each floor, and the speed and reception is incredible compared to other hotels we've been to. Room service wasn't too expensive and was pretty good.
2020년 1월에 7박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 1월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exceeded my expectations. The hotel was very well situated, very reasonably priced for the suite we booked. Very friendly and professional staff. Best of all was the onsite sky shop.
2019년 12월에 5박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
Don't book this hotel
I am writing this review since this hotel is presented as a 5-star hotel, but in my opinion, it is a good 3-star hotel and a very bad 5 start. Shuttle, the hotel is far from the gondola, which means you heavily rely on the hotel shuttle, the last shuttle departs from the gondola parking to the hotel at 5, which means you need to end your ski day at 3:30, no apre ski, not even a full day of a ski is available. We were 3 people at the room, but they constantly, every day, gave us 2 robes for the spa and we needed to ask every day a new robe for the third person. Instead of having a bottle of water every day, we had only one, and only on the first day, it was not renewed the following days. The food in the main hall for breakfast and dinner is meh, not a lot of variety, the restaurant in the hotel is good but very expensive. The spa is ok, for a 4-star hotel, but since I paid and this hotel is presented as 5 stars, it is not a good spa at all. The waiters at the food court don't know English, which means that when we asked for an espresso, we were changed 8 euro for 2 cups of 50ml espresso, it was not explained for us. we paid approx 800 euro for 3 nights, I believe this hotel worth 45 euro per night.
2019년 12월에 3박 숙박함

10/10 - 훌륭해요

Jay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabulous- period!
Fabulous from A-Z
2019년 12월에 3박 숙박함

8/10 - 좋아요

Moshe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Next time in Bansko - I'll book this hotel again !
Stayed for 3 nights. The room was very wide & comfortable the stuff were very helpful & breakfast was good.
2019년 10월에 1박 숙박함

10/10 - 훌륭해요

Anita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing Hotel!
This hotel is amazing! Everyone is very nice and polite, the rooms are lovey and the view and location is amazing. We had complimentary wine and water, a crib for our child was ready and they even provided baby shampoos and lotions. I am beyond impressed with the experience. The only suggestion I have is to make better coffee for breakfast, offer cappuccinos and lattes.
2019년 10월에 1박 숙박함

8/10 - 좋아요

DG 님, SOFIA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Excellent service and cleanliness. Spacious and well-equipped rooms. The hotel looks a bit dated, spa zone is a bit small. Breakfast variety could be imoroved.
2019년 10월에 1박 숙박함

10/10 - 훌륭해요

Darryn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 4박 숙박함

10/10 - 훌륭해요

Carl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
superb as usual
2019년 8월에 2박 숙박함

6/10 - 괜찮아요

Marina

좋아요: 직원 및 서비스
Very good service, but old facilities
The hotel is definitely not up to 5-star hotel standards, but maybe for the price is kind of acceptable. The service is very good - everyone is extremely polite and helpful. However the hotel facilities are old and worn out, the spa is very small and busy in peak hours and the carpet in our room was full of hairs stuck in it for long time...the rooms in reality doesn't correspond at all to the pictures published. The views are very nice, the food is good and convenient shuttle to the gondola. Some refreshment might bring real value to this hotel, as it definitely doesn't correspond to the standard of SLH of the World :).
2019년 3월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We like the staff. Mostly everything we ask for was delt with . The restaurant in the evening was lovely . Great meal. We were upgraded, which was unexpected and a real treat. Would recommend it to anyone.
2019년 3월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2019년 2월에 13박 숙박함

8/10 - 좋아요

DIMITRIOS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 2박 숙박함
답변 제공: Marina Papounidou 님, 2019년 2월 18일
Thanks for the great review. We are so happy you had a great time. Looking forward to see you again soon

10/10 - 훌륭해요

Gerald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 3박 숙박함
답변 제공: Marina Papounidou 님, 2019년 2월 18일
Thanks for the great review. We are so happy you had a great time. Looking forward to see you again soon

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Facilities/ VIP ski pass available, the room - very good Improvement - to have a shuttle bus from hotel directly to the main Gondola (up to the first ski lift - Bunderitza).
2019년 2월에 7박 숙박함
답변 제공: Marina Papounidou 님, 2019년 2월 18일
Dear Guest, We are so happy you enjoyed your stay with us! Thank you for your nice comments. Looking forward to welcome you again in the future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 2월에 7박 숙박함

10/10 - 훌륭해요

S j

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Outstanding, friendly staff, perfect location
Amazing slopes. Hotel was perfect and staff was very pleasant and helpful. Restaurants had a very limited menu but plenty to eat on a 5 minute walking distance. Breakfast was perfect. Highly recommended hotel. Ski rental run by Vic amazing and guided us to the perfect slopes.
2018년 12월에 4박 숙박함
답변 제공: Marina Papounidou 님, 2019년 2월 7일
Dear S j on, Thank you for visiting our hotel. We are very happy you were pleased with the service offered! Looking forward to welcoming you again in the near future. Best Regards, Marina Papounidou

8/10 - 좋아요

KLEOVOYLOS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 3박 숙박함
답변 제공: Marina Papounidou 님, 2019년 2월 18일
Thanks for the great review. We are so happy you had a great time. Looking forward to see you again soon

10/10 - 훌륭해요

Adam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Hotel & Fabulous Spa
Short two day stay at the Premier Luxury Mountain Resort in Bansko for sight seeing, skiing and self indulgence. This hotel is classed as being a 5 star hotel and despite some areas seeming a little worn and tired, actually giving the premises a more homely atmosphere, this was made up for comfortable, spacious rooms complete with all amenities. We all stayed in superior suites, and each and everyone of us was well satisfied with our rooms. Breakfast is abundant in choice, fresh and delicious. Ski gear services are also more than satisfactory. What really stood out during our stay was the hotel spa. Most of us took advantage of the spa facilities and indulged in various massages. The facility is well managed by Jean & Dafni at the spa reception. Welcome was warm, flow of information and description of available services precise. My personal masseuse was a lady called Agni. After a day on the slopes, Agni did wonders to relieve tired leg and arm muscles. Her massage was excellent and enjoyable, and if we would not be leaving the next day I would definately had rebooked with her. In general, all our friends that took massages found them to be truly amazing.
2018년 12월에 2박 숙박함
답변 제공: Marina Papounidou 님, 2019년 2월 7일
Dear Adam, Thank you so much for your visit and your stellar review. We are always pleased to serve! Looking forward to welcoming you again. Best Regards, Marina Papounidou

10/10 - 훌륭해요

Pavel 님, Israel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel with very good spa, facilities, free parking, not in the city itself. Near the road to Pirin and ski mountains. Good and various breakfast but less options for vegans. I'll try to choose this hotel next time according to availability
2018년 9월에 2박 숙박함
답변 제공: Marina Papounidou 님, 2019년 2월 7일
Dear Pavel, Thank you so much for being our guest. We appreciate the good review as it is a great reward for the effort we are putting in to keep our guests satisfied! Looking forward to seeing you again. Best Regards, Marina Papounidou

8/10 - 좋아요

Jean Pierre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
bon sejour
Hotel agreable et confortable.mais difficile a trouver meme avec un gps.il faudrait plus de panneaux de signalisation.tres bon petit dejeuner buffet.mais le restaurant a la carte est decevant
2018년 8월에 2박 숙박함
답변 제공: Marina Papounidou 님, 2019년 2월 7일
Bonjour Jean Pierre, Thank you so much for your feedback, your comments are well appreciated. Best Regards, Marina Papounidou

8/10 - 좋아요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Summer stay in Bansko
Good location with mountain views-if you're in the right room - I'd request one. Pool area nice although a little small for size of hotel. Spa area also good but quality of massage not great - manager of spa gave an extra massage which was much better. Staff very professional and reacted quickly to any of our concerns i.e. Leaking shower, offensive graffiti on lift door. Quality and choice of breakfast was excellent and kept topped up throughout service time. Not 5* by UK standards but a pleasant place to stay. Hotel is surrounded by half built buildings which is a shame and not their fault. Town is being over developed without capacity. First impressions not great. Walk to old Bansko is 20/30 mins downhill and it is lovely there with lots of restaurants and bars open in the summer.
2018년 8월에 12박 숙박함

4/10 - 별로예요

DT 님, London

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great expectations but disappointing
Hardly a five star hotel. The suite was quite outdated, parking is a bit of a mess, nobody serves in the lobby bar during the day, the waiter at the pool area was rude and the food was tasteless. On the positive side, the breakfast was good.
2018년 7월에 1박 숙박함
답변 제공: Marina Papounidou 님, 2019년 2월 18일
Dear Guest, We are really sorry you felt that your stay with us was lacking. I would like to re-assure you that our rooms and suites are being well-maintained each year, so it comes as a surprise that you felt yours was not up to par. Your comments have been shared with the team. Looking forward to see you again so we can change your mind about our property.

8/10 - 좋아요

OFIR

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 7월에 2박 숙박함