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Reviews of Central City Hotel Rochat

3 out of 5
Central City Hotel Rochat
Petersgraben 23, Basel

Reviews

9.2

Wonderful

Rating 10 - Excellent. 215 out of 369 reviews" "
Rating 8 - Good. 133 out of 369 reviews" "
Rating 6 - Okay. 15 out of 369 reviews" "
Rating 4 - Poor. 6 out of 369 reviews" "
Rating 2 - Terrible. 0 out of 369 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were welcomed warmly by staff and walked to our room with information and explanations along the way. Room was large, nice and bed was comfortable. Easy walk to our cruise boat dock. Easy walk to tram and bus stop. Staff was helpful with directions. Coffee available for purchase in the morning if not purchasing breakfast buffet. Wonderful stay in Basel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean with a lovely breakfast and friendly staff. Wi-Fi is strong and the location is ideal: close to the city center but on a quiet street opposite a sweet little city park.
Stayed 2 nights in May 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for walking around. Only negative is the parking is offsite
Stayed 1 night in Apr 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel Rochat was a great place to stay. It is right by the downtown and in a quiet part of town. The room was clean and big even by US/ Canadian standards. Bathroom had good water pressure and lots of hot water. We were in Basel for a 2 night-night stay and just scratched the surface as to what this city has to offer. I would have no hesitation about staying here again. We did not use the breakfast option but coffee and tea were available from 11am - 9pm.
Stayed 2 nights in Apr 2024

8/10 Good

Corey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value, very comfortable. Public transportation is fantastic and the hotel is close to multiple stations.
Stayed 1 night in Apr 2024

10/10 Excellent

Shirley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional, getting us into our rooms early and helping with my phone issue. The breakfast was way above expectations. The room was very clean and the only sound we heard was the ringing of the bells on Ash Wednesday from the church next door. Short walk to catch the #3 tram. Would highly recommend.
Stayed 2 nights in Mar 2024

10/10 Excellent

Louis, PITTSBURGH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has the historical exterior, but modern lovely interior. The room was clean, comfortable and everything we could want.
Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Historic hotel feel with modern cleanliness. Staff was very friendly!
Stayed 2 nights in Mar 2024

10/10 Excellent

Dinta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great property
Stayed 1 night in Mar 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

DAWN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great location, room very large for Europe.
Stayed 2 nights in Dec 2023

10/10 Excellent

Marco A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff is very helpful
Stayed 2 nights in Dec 2023

8/10 Good

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and well located. Room was huge, and the beds were comfortable !
Stayed 1 night in Oct 2023

10/10 Excellent

Ryan

Stayed 1 night in Oct 2023

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay we were upgraded on arrival after long flight . Staff amazing and breakfast was well worth the price Loved everything thank you to all staff
Stayed 2 nights in Oct 2023

8/10 Good

Malissa, Dearborn

Liked: Cleanliness, staff & service, property conditions & facilities
Unique property.
Stayed 2 nights in Sep 2023

10/10 Excellent

Brenda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room contained a sofa bed, a chair bed and a king size bed. All were very comfortable beds with great bed linens. The bathroom felt very contemporary and contained a double shower. The bath towels were very white, fluffy, absorbent and large. A bath towel, hand towel and face cloth were provided for each of us. The staff was extremely helpful and the breakfast was very satisfying.
Stayed 1 night in Oct 2023

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fine, the front desk service was very good, and breakfast was perfect. It is a solidly good hotel, and if you don't mind a few stairs you will not have any problems with it.
Stayed 1 night in Sep 2023

10/10 Excellent

Mr A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located, simple and comfortable
A great basic hotel with clean, comfortable, spacious rooms and well located for access to all of Basel. The staff are friendly and very helpful. Recommend.
Stayed 4 nights in Sep 2023

10/10 Excellent

Theresa

Stayed 2 nights in Aug 2023

10/10 Excellent

Nadim

Stayed 1 night in Aug 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

victor

Stayed 1 night in Jul 2023

10/10 Excellent

Fio, Seattle

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great and the staff friendly and helpful. The hotel was within walking distance of buses and restaurants.
Stayed 3 nights in Jun 2023
Response from Reception on Jul 31, 2023
Dear FioThank you for your kind review. We are glad to know that you appreciate your stay in our HotelBest Regards

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and very walkable to everything! Staff was friendly and helpful too
Stayed 1 night in Jul 2023
Response from Reception on Jul 31, 2023
Dear DeborahThank you for your kind review. We are glad to know that you appreciate your stay in our HotelBest Regards

10/10 Excellent

Rachel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and fantastic staff
The hotel is located in a lovely neighbourhood, surrounded by lots of little cafes and antique shops and just around the corner from the spalentor and botanic garden. As it’s a hotel they give you a Basel pass which entitles you to free travel and half price entry to most of the museums and attractions. The hotel staff are very friendly and welcoming (I think we spoke to Kristina who was amazing) and the room has air conditioning, a must in the current heatwave. The room was clean and the linen seemed brand new. Great views from the room window too.
Stayed 1 night in Jul 2023
Response from Reception on Jul 18, 2023
Dear RachelThank you for your kind review.We are glad to know that you enjoyed you're stayBest Regards from Basel and all the team members

10/10 Excellent

Paige

Beautiful hotel
Stayed 1 night in Jun 2023
Response from Reception on Jun 27, 2023
Dear PaigeThank you for your kind reviewWe hope to see you again in BaselBest Regards

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely old place, but a lot of stairs inside because it is two properties put together
Stayed 1 night in Jun 2023
Response from Reception on Jun 22, 2023
Dear DouglasThank you for your kind reviewWe hope to see you again Best Regards from Basel

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
Booked this last minute as plans had to change. Picked this based on reviews and wow, from the minute I stepped in the door I was thrilled. Staff were SO friendly (that goes for every person I interacted with over the course of my stay). Booked a single and it was the largest single I’ve ever stayed in!! Clean, safe, and a fantastic location - so central. Next time I’m in Basel I am staying here. Seriously 10/10 the perfect experience.
Stayed 3 nights in May 2023
Response from Reception on May 31, 2023
Dear MeganThank you for your kind reviewWe are very happy to know that everything was ok for you.We hope to see you again in our HotelBest Regards from Basel

8/10 Good

Natasa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Danielle, Farmington Hills

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, clean/comfy room.
Stayed 1 night in May 2023
Response from Reception on May 3, 2023
Dear DanielleThank you for your kind reviewWe hope to see you again in BaselBest regards

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to museums and shops. Having a Basel pass was great. I would recommend the hotel to others.
Stayed 3 nights in Apr 2023
Response from Reception on Apr 29, 2023
Dear GuestThank you for your kind reviewWe hope to see you again in our HotelBest Regards from Basel

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in an excellent location in Basel, it is very clean, staff are fantastic and the breakfast was superb. There are no tea and coffee facilities in the room, but they are available in the central dining area. Transportation links are also a stones throw away, incredibly efficient and free to hotel guests as they provide a pass for you! I would not hesitate to book this hotel again.
Stayed 1 night in Apr 2023
Response from Reception on Apr 14, 2023
Dear Mrs. SheperdThank you for your kind reviewWe are glad to know that you like our hotel.We hope to see you again in Basel and in our HotelBest Regards from all the team

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful! Rooms were very clean.
Stayed 3 nights in Mar 2023
Response from Reception on Mar 30, 2023
Dear JillThank you for your reviewBest regards

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
quick and helpful response to email enquiry re late arrival, friendly welcome, very nice room, exceptional cleanliness good breakfast and kind catering staff
Stayed 1 night in Nov 2022
Response from Reception on Nov 23, 2022
Dear GuestThank you very much for this kind reviewBest regards from Basel

10/10 Excellent

Crawford

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel in a central location.
Stayed 2 nights in Nov 2022
Response from Reception on Nov 17, 2022
Dear CrawfordThank you for your noteBest Regards from Basel

10/10 Excellent

Khawaja, durham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. Convenient location. Close to everything. Really friendly and helpful staff. very comfortable beds. Nice sized rooms.
Response from Reception on Nov 17, 2022
Dear KhawajaThank you for your noteBest Regards from Basel

8/10 Good

Susanne, Winterthur

10/10 Excellent

CHRISTIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and very nice customer service
Response from Reception on Nov 17, 2022
Dear ChristieThank you for your noteBest Regards from Basel

8/10 Good

Dominique

Stayed 2 nights in Oct 2022
Response from Reception on Nov 17, 2022
Dear DominiqueThank you for your noteBest Regards from Basel

10/10 Excellent

Khawaja, durham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel. Very convenient location. Wonderful staff.very helpful. Super clean bathroom. Comfortable beds.Had a wonderful stay.
Stayed 1 night in Oct 2022
Response from Reception on Nov 17, 2022
Dear KhawajaThank you for your noteBest Regards from Basel

6/10 Okay

Martin

Stayed 2 nights in Oct 2022
Response from Reception on Nov 17, 2022
Dear MartinThank you for your noteBest Regards from Basel

6/10 Okay

David

Underwhelmed
We were really looking forward to a 1 night stay prior to joining a river cruise, but it fell short of expectations based on rave rating on hotels.com website. Our room was in the annex at the rear of the hotel in a separate building. Getting there with 2 large suitcases was a nightmare involving 2 separate lifts and steps that were unavoidable even with the use of 2 lifts! Once in the room, we were overwhelmed by a strong musty smell - it was awful. So back all the way to the main building reception to complain. We were allocated another room which didn't smell. It was ok. Pretty bland and poorly lit and soulless. The shower was over a bath. I found it very high and difficult to get in and out. There was no facility for making hot drinks in the room, so back to reception again to get some hot water. The reception staff were very helpful. Maybe rooms in the original part of the building are better, but I wouldn't recommend a room in the annex.
Stayed 1 night in Sep 2022
Response from Reception on Nov 17, 2022
Dear DavidThank you for your noteBest Regards from Basel

10/10 Excellent

Carol

Stayed 1 night in Sep 2022
Response from Reception on Nov 17, 2022
Dear CarolThank you for your noteBest Regards from Basel

10/10 Excellent

Andrea

Stayed 1 night in Sep 2022

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, clean and comfortable
Stayed 3 nights in Sep 2022
Response from Reception on Nov 17, 2022
Dear HelenThank you for your noteBest Regards from Basel

10/10 Excellent

Mary

Stayed 1 night in Sep 2022

4/10 Poor

John

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2022