Batam, Riau Islands hotel rooms at the Shangri-La Hotels and Resorts

"great location with Astro Food Court just opposite."

"The room was clean, the lake view from my room was pretty nice, the restaurants' staff were very friendly and attentive, the overall atmosphere was good and the hotel was not overly crowded. Great that there is an Eska spa in the hotel as well. However, there was this female frontdesk staff who was a little rude - on one of the days, I went down to the frontdesk to ask her about what the complimentary coupon for the lobby bar entails. The next morning I called the reception to check if the mini bar was complimentary, apparantly that same female staff was on duty, and she must have heard it wrongly the first day and thought I was asking about the mini bar again, so she told me in a very sassy tone that she "ALREADY TOLD ME" that it was complimentary. I went on to explain that on the previous day, I was actually asking about the lobby bar, not the mini bar in the room, but she continued to argue with me. I felt that even if there wasn't a miscomm, she should have been more patient if a guest were to ask the same question. However, in my case it was two different qns. She should keep that attitude and tonality in check, and probably be retrained. If the frontdesk struggles to answer questions from guests, I suggest that the hotel should put small notes in the room to indicate such things, or have the frontdesk staff inform us upon arrival. Details like pool operating hours and mini-bar were left out etc."

"Clean and staff is courteous "

"Very helpful staff "

"Unexpected stay. Very clean, modern , new. Price was reasonable. Felt safe. Although my room faces the entrance and street light, the windows were quite sound proof. "

"Stayed here for a month and the value is incredible for the room quality, the beach, and the staff are all incredible. "

"Love the pool. And children are given candy floss upon check in and activity books."

"Great hotel which was close to the harbour and walking distance to lots of eating and drinking places. Staff were amazing. Nice pool and gym. "

"Service par excellent. Shout out to Gracia at reception, Dura at Altitude, floor manager in Goji on 2/8/2025. All staff makes an effort to speak to us. "