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Reviews of Comfort Suites Medical District near Mall of Louisiana

3 out of 5
Comfort Suites Medical District near Mall of Louisiana
5600 Bluebonnet Blvd, Baton Rouge, LA

Reviews

6.4
Rating 10 - Excellent. 58 out of 232 reviews" "
Rating 8 - Good. 51 out of 232 reviews" "
Rating 6 - Okay. 41 out of 232 reviews" "
Rating 4 - Poor. 27 out of 232 reviews" "
Rating 2 - Terrible. 55 out of 232 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Douglas

Traveled with pets, Traveled with family
Disliked: Staff & service, amenities
Experian advertised the hotel as per friendly and they weren't. My family and I were turned away with no refund available.
Stayed 1 night in May 2024

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Monet at the front was exceptionally nice and helpful with information.
Stayed 2 nights in May 2024
Response from General Manager on May 25, 2024
Thank you for taking the time share your feedback with us. We are very pleased that you enjoyed your stay and the customer service you received from Monet. We value your feedback and will share it with our team.

2/10 Terrible

Belinda

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The windows must be tightened so that the room guests do not feel like they are sleeping under the interstate. I understand the property is being renovated. That does not excuse leaving dirty linens on the walkways that guests must use to get to their own rooms. Give guests a map of the property at check in so they do not have to wander around to find their assigned room.
Stayed 1 night in May 2024
Response from Randy on May 21, 2024
Thank you for taking the time to share your feedback with us. On behalf of our team please accept our apologies for not meeting your expectations. We value your feedback and will share it with our team so that we can improve our guest experience.

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Randy on May 22, 2024
Thank you for taking the time to share your feedback with us. On behalf of our team please accept our apologies for not meeting your expectations. We value your feedback and will share it with our team so that we can improve our guest experience.

6/10 Okay

Priscilla

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was no phone ,closest,iron,ironing board, bathtub stopped up water not running out. Just I want return unless I have to. Rate a 2
Stayed 2 nights in May 2024
Response from General Manager on May 21, 2024
Thank you for taking the time to share your feedback with us. Please accept my sincere apologies for not meeting your expectations. I have addressed your concerns with my staff to prevent future occurrence.

6/10 Okay

Shannon R.

Traveled with family
Liked: Cleanliness, staff & service
The property was in fair condition. The pool was out of service and green. The staff offered us a discounted rate due to the pool’s unavailability. The desk staff was courteous and the breakfast options were good.
Stayed 2 nights in May 2024
Response from Randy on May 20, 2024
Thank you for taking the time to share your feedback with us. On behalf of our team please accept our apologies for not meeting your expectations. We value your feedback and will share it with our team so that we can improve our guest experience.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and clean. All the amenities were as noted on website. I enjoyed my stay and would gladly stay again.
Stayed 2 nights in May 2024
Response from Randy on May 20, 2024
Thank you for taking the time to share your feedback with us. We are very pleased that you enjoyed your stay with us.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from General Manager on May 18, 2024
Thank you for taking the time to share your feedback with us. We are very pleased that you enjoyed your stay with us.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities
Room was very clean. All appliances were very clean. I had a bad experience with dirty microwave at another hotel
Stayed 1 night in May 2024
Response from General Manager on May 17, 2024
Thank you for taking the time to share your feedback with us. We are very pleased that you enjoyed your stay. We value your feedback and will share it with our team so that we can continue to improve our guest experience.

2/10 Terrible

Kartreina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on May 16, 2024
Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for not meeting or exceeding your expectations. We value your feedback and use it to improve our guest experience.

6/10 Okay

Graydon

It was very average. Room didn’t have a remote for the tv so we couldn’t use it.
Stayed 1 night in May 2024
Response from General Manager on May 16, 2024
Thank you for taking the time to share your feedback with us. On behalf of our entire team please accept our sincere apologies for not meeting your expectations and not having a remote in your room. We value your feedback and will share it with our team so that we can continue to improve on our guest experience.

8/10 Good

Brian, muskogee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from General Manager on May 12, 2024
Thank you for taking the time to share your feedback with us. We value your feedback and will share it with our team so that we can improve our guest experience.

6/10 Okay

Graydon

Business traveler, Traveled with partner
Disliked: Amenities
It was average. Staff was nice. AC wasn’t working in the lobby. No remote in the room for the tv.
Stayed 1 night in May 2024
Response from General Manager on May 16, 2024
Thank you for taking the time to share your feedback with us. On behalf of our entire team please accept our sincere apologies for not meeting your expectations and not having a remote in your room. We value your feedback and will share it with our team so that we can continue to improve on our guest experience.

6/10 Okay

Kendall

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Trashy
Stayed 1 night in May 2024
Response from General Manager on May 9, 2024
Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for not meeting your expectations. We value your feedback and will use it to improve our guest experience.

6/10 Okay

Eureka

Business traveler
Pros: The hotel has easy interstate access and is close to shopping. Cons: The hotel is listed as non smoking but people were smoking in common areas. Cigarette butts on the ground. Pool was closed.
Stayed 3 nights in May 2024
Response from General Manager on May 7, 2024
Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for not meeting your expectations. We are working very hard to improve our guest experience.

2/10 Terrible

Shawnah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged me for missing towels but i never even used the towels. They were still folded in the same spot they were when i got there.
Stayed 1 night in May 2024
Response from General Manager on May 6, 2024
Thank you for taking the time to share your feedback with us. Please accept my sincere apologies for the inconvenience we caused you. Rest assured I have spoken with my staff to prevent future occurrence

6/10 Okay

Marshell, Smyrna

Business traveler
Liked: Staff & service
There was a broken patio door that fell when I slid the door open. This could have went wrong really fast. When I informed the front desk clerk, she said she thought they fixed the door.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 30, 2024
Thank you for taking the time to share your feedback with us. On behalf of our team please accept our sincere apologies for meeting your expectations. We value your feedback and will share it with our team to improve our guest experience.

4/10 Poor

Jeffrey

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from General Manager on Apr 30, 2024
Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for not meeting your expectations. We value your feedback and will share it with our team to improve on our guest experience

4/10 Poor

Hannah

Traveled with family
Disliked: Amenities
The pool was green. The bathroom doors didn’t stay closed and the room door was hard to shut. The conjoining rooms did not work even though we were told it would be available. There was also poop on the bathroom wall. Was not offered any type of discount for the missing amenities.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 27, 2024
Thank you for taking the time to share your feedback with us. On behalf of our entire team please accept our sincere apologies for not exceeding your expectations. We value your feedback and will use it to improve our guests experience

10/10 Excellent

Michael

Stayed 1 night in Apr 2024
Response from General Manager on May 17, 2024
Thank your for taking the time to share your feedback with us. We are very please that you enjoyed your stay. We value your feedback and will share it with our team so that we can continue to improve our guest experience.

6/10 Okay

Michael

Business traveler, Traveled with family
Disliked: Property conditions & facilities
The pool water was Green, room was small and uncomfortable
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Thank you for taking the time to share your feedback with us, on behalf of our entire staff please accept our sincere apologies for not exceeding your expectations. We value your feedback and will share it with our team to improve our guest experience.

8/10 Good

Demond

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only gave it 4 stars because the pool wasn't cleaned. I should've called before booking, but that was on my part. Staff stated that the pool hadn't been cleaned in months. It's close to summer and many people book hotels for pool purposes. The room was very cleaned, spacious, air conditioner working perfectly fine and it blowsssss!! No complaints here, just hope the pool gets cleaned soon.
Stayed 1 night in Apr 2024
Response from Randy on Apr 22, 2024
Thank you for sharing your experience with us. Please accept my sincere apologies for not exceeding your expectations. We value your feedback and share it with our team to improve our guest experience.

10/10 Excellent

Eng

Liked: Cleanliness, staff & service, property conditions & facilities
Price is good and staff is really friendly
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Thank you for taking the time to share your experience with us. We are very pleased that you enjoyed your stay and the friendly staff.

6/10 Okay

Clint

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Thank you for taking the time to share your feedback with us. On behalf of our entire team please accept our sincere apologies for not exceeding your expectations.

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was good
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Thank you for taking the time to share your experience with us. We are very excited that everything was good with your stay.

2/10 Terrible

Fredric

Disliked: Cleanliness, property conditions & facilities
The general manager was amazing and I wanna say that before I get into my review I arrived and within 30mins fell and hurt my shoulder walking in the hotel room to a leak from pipes that ran to a ac unit that had been previously removed phone didn’t work no iron or ironing board tv stopped working numerous times water wouldn’t drain out tub why taking a shower cover to light on ceiling fell in the middle of the night scared the hell out of us but most importantly the fall ruined my trip I was hurt and my wife wanted to go to top golf but we couldn’t because I was in pain went to a concert didn’t get to enjoy myself for pain and this was me and my wife’s anniversary weekend and her birthday
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Mr. Fredric thank you for taking the time to share your feedback us. On behalf of the entire staff please accept our sincere apologies for not exceeding your expectations and for the issues you had in your room. I have shared your feedback with my staff so that we can improve our guest experience.

2/10 Terrible

Sommer

Stayed 1 night in Mar 2024
Response from General Manager on Apr 17, 2024
Thank you for taking the time to share your experience with us. Please accept our sincere apology for not exceeding your expectations. We value your feedback and use it to prevent further occurrences

10/10 Excellent

Michael

Stayed 3 nights in Jan 2024
Response from General Manager on Mar 15, 2024
Thank you for taking the time to share your experience with us. We are very excited that you enjoyed your stay with us.

6/10 Okay

Garen

Liked: Cleanliness, staff & service
It was cool
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Thank you for sharing your experience with us. On behalf of our entire team please accept our sincere apologies for not exceeding your expectations.

10/10 Excellent

Samik

Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Thank you for taking the time to share your experience with us. We are very pleased that you enjoyed your stay.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Thank you for sharing your experience with us. Our team is very excited that you enjoyed your stay.

8/10 Good

Regina

Stayed 2 nights in Feb 2024
Response from General Manager on Mar 3, 2024
Thank you for taking the time to share your feedback with us. We are very pleased that you enjoyed your stay with us.

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The staff were excellent! The breakfast was a tad lacking, but we got our fill the second morning. There was a little cosmetic damage in our room, but nothing of safety concerns. My kids and I truly enjoyed ourselves while we were here.
Stayed 2 nights in Feb 2024
Response from GM on Feb 19, 2024
Dear Amanda,Thank you for choosing our hotel and sharing your experience. We're delighted to hear that you and your children enjoyed your stay! Your feedback about breakfast and the cosmetic detail in your room is greatly appreciated. We're always striving to improve our guest experience and your input helps us do just that. We look forward to welcoming you back soon.Warm regards,Hotel Management

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good one night stay
All of the staff from the desk clerk to the maids were exceptional. My only complaint (suite 104) is that the large screen TV is hardly viewable from the "lounge" portion of the suite.
Stayed 1 night in Feb 2024
Response from GM on Feb 6, 2024
Dear James,Thank you for choosing our hotel for your stay and sharing your experience. We're thrilled our staff exceeded your expectations. We appreciate your feedback about the TV viewing experience in suite 104 and will take it into consideration as we continuously work to improve our guests' experience. We look forward to welcoming you back soon.Warm regards,Hotel Management

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Feb 2, 2024
Dear Kevin,We're truly sorry to hear about your experience at our hotel. We aim to provide a top-notch experience for all our guests and it seems we fell short this time. We would appreciate the opportunity to discuss your stay further. We hope to have the chance to welcome you back and make your next stay a better one.Warm regards,Hotel Management

2/10 Terrible

Sedrick

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible customer service really rude and rooms could’ve been cleaner
Stayed 1 night in Jan 2024
Response from GM on Jan 29, 2024
Dear Sedrick, We're truly sorry to hear about your experience at our hotel. We strive to provide excellent customer service and cleanliness in all our rooms. Your feedback has been noted and we'll work diligently to improve in these areas. We hope you will give us another chance to exceed your expectations in the future.

10/10 Excellent

TERESA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very helpful and nice.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 29, 2024
We are very pleased that you enjoyed your stay and very helpful staff,

6/10 Okay

Sheureka

Decent for the price
Stayed 1 night in Jan 2024
Response from GM on Jan 30, 2024
Dear Sheureka,Thank you for taking the time to share your feedback. We're glad to hear that you found our hotel to be good value. We strive to provide our guests with exceptional experiences, so your comments are very important to us. We hope to have the opportunity to welcome you back in the future and deliver an experience that exceeds your expectations.Best regards,Hotel Management

4/10 Poor

Michael

Disliked: Property conditions & facilities
Not what I expected.
The hotel was under renovations. There was no trash can, no hair dryer. The traffic noise was horrible. Felt like a Motel 6 honestly.
Stayed 1 night in Dec 2023
Response from GM on Dec 27, 2023
Dear Michael,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Renovations can impact the guest experience, and we regret that it fell short of your expectations. Your concerns regarding the lack of amenities and noise are noted, and we will address them to enhance our service. We value your input and hope for the opportunity to provide a more positive experience in the future.Warm regards,Hotel Management

6/10 Okay

Justin

Stayed 2 nights in Dec 2023
Response from GM on Jan 15, 2024
Dear Justin,Thank you for taking the time to rate your experience. We appreciate your feedback, and we're committed to continuously improving our services. Your input is invaluable in ensuring we meet and exceed your expectations in the future. We hope to have the opportunity to welcome you back and provide a more satisfying stay.Warm regards,Hotel Management

2/10 Terrible

Michael

Stayed 1 night in Dec 2023
Response from GM on Dec 15, 2023
Dear Michael,We're sorry to learn that your experience fell short of expectations. We value your feedback and would appreciate more details to better address your concerns. Our team is committed to providing exceptional service, and we hope for the chance to make amends. Please feel free to share additional insights, and we'll work to ensure your next stay exceeds your expectations.

2/10 Terrible

Reginald

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Dear Reginald,We're sincerely sorry to hear that your experience did not meet your expectations, and we appreciate your feedback. Your satisfaction is our priority, and we hope to have the opportunity to improve and regain your trust in the future.

8/10 Good

SUSAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Dear SUSAN,Thank you for taking the time to share your feedback with us. We appreciate your positive rating of 8/10 and are glad to hear that you had a satisfactory experience. We value your input and hope to welcome you back for an even better stay in the future.

10/10 Excellent

Robert

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great. Especially Ms. Leslie. She was awesome!
Stayed 3 nights in Nov 2023
Response from General Manager on Dec 8, 2023
Thank you for sharing your feedback with us. Ms. Leslie and the staff will be pleased to know that you enjoyed your stay and their customer service.

6/10 Okay

Fyza

Traveled with family
Liked: Cleanliness
Breakfast is not that good but for a night stay only it’s good clean beds
Stayed 1 night in Nov 2023
Response from GM on Nov 29, 2023
Dear Fyza,Thank you for sharing your feedback. We're pleased to hear that you found our beds clean for your night stay. We appreciate your input regarding the breakfast, and we'll take your comments into consideration for future improvements. We hope to have the opportunity to host you again in the future.

6/10 Okay

Chris

Stayed 4 nights in Nov 2023
Response from GM on Dec 17, 2023
Dear Chris,Thank you for taking the time to share your feedback. We value your input and are committed to continuous improvement. We hope to have the opportunity to welcome you back and provide an even better experience.

8/10 Good

JOHN

Under construction
Stayed 1 night in Nov 2023
Response from GM on Nov 17, 2023
Dear JOHN,Thank you for your feedback. We appreciate your understanding during our renovation process. Our team is working diligently to improve our facilities for an enhanced experience for our guests. We apologize for any inconvenience caused during your stay. We hope to welcome you back in the future to enjoy our upgraded amenities.

6/10 Okay

Jeffrey

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The front door handle/lock was loose and didn't seal properly. The cushions on the couch were stained. There was a crack in the window next to the bed. The bathroom door was hard the close and open, it needed cleaned painted, or just plain replace. The beds were very clean and comfortable.
Stayed 1 night in Nov 2023
Response from GM on Nov 15, 2023
Dear Jeffrey,Thank you for sharing your feedback with us. We appreciate your comments regarding the aspects of your stay that met your expectations, especially the cleanliness and comfort of the beds. We sincerely apologize for the issues you encountered with the front door handle, couch cushions, window, and bathroom door. Your observations are valuable, and we will address these matters promptly to ensure a more enjoyable experience for our guests. We hope to welcome you back and provide you with an improved stay in the future.

6/10 Okay

Allen

parking was a problem. thee was still construction material in the halls
Stayed 1 night in Oct 2023
Response from Randy on Oct 29, 2023
Dear Allen,We're sorry that you were unhappy with the renovations & Parking. We are working hard to improving our guest experience. Thank you for staying with us.

6/10 Okay

scotty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides the cable not working properly i have nothing other to say. They fixed it the next day
Stayed 2 nights in Oct 2023
Response from GM on Oct 24, 2023
Dear scotty,Thank you for sharing your feedback about your recent stay. We appreciate your understanding regarding the cable issue and are glad to hear that it was resolved promptly. We apologize for any inconvenience this may have caused during your stay. We hope you had an otherwise pleasant stay, and we look forward to welcoming you back in the future.