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"The high standards you expect from a Regent are all here. A great hotel with well appointed luxurious rooms. Really enjoyed our stay "

"Friendly staffs and delicious breakfast with many options"

"I booked two rooms at the Renaissance Beijing for my friends, one of whom uses a wheelchair. They were kept waiting a long time during check-in, and there was confusion locating the reservation. I had to send over the PDF with both confirmed booking IDs, which was frustrating. I’m not sure if this was an issue with Expedia or the hotel, but typically bookings should be easy to find by last name, so this shouldn’t have taken that long. To their credit, they upgraded his room for the inconvenience. The upgraded room was spacious and worked well for his wheelchair needs. The place was clean, and they were happy with their rooms overall. A rough and confusing check-in experience, but the stay itself was comfortable in the end."

"Air conditioner and refrigerator did not work"

"The location and amenities were excellent. The only disappointment was at check in , she told us that there was a discount on breakfast. HOwever, they did not honor it when we checked out. "

"The omelet bar at breakfast is wonderful for vegetarians. Great location. Super clean. "

"Ladies at the executive lounge are very attentive to guests' needs. Swimming pool and gym were world class. They just changed their beds and were too firm (almost hard like many hotel beds in Asia) but the room director assured us that they will get softer and plusher beds to meet guests' needs in future. So email them to arrange for plush beds if you need them."

"Gym and pool was closed, AC in the room was now working properly, hard sleep at night. Very stuffy. But the personal was very polite and helpful, clean rooms, good location."

"The customer service from hotel staff at all levels (from the concierge, bell boy, check in staff, daily cleaners) was exceptional. The rooms were clean and modern and location was very central to everything. The Forbidden City (aka Palace Museum) and Tiannamen square was only a 10 minute walk away and Wangfujing pedestrian road was just on the other side of the APM mall across the street from the hotel with several metro station as options if metro is your preferred transport. Our stay would have recieved the full 5 stars had it not been for the sewage smell that we waft in the main area of the room every so often from the bathroom but this isn't the fault of the hotel but rather an infrastructure issue from the city's contruction as you will get that smell every so often when you walk past sewage drains in the city. The buffet option was excellent with a wide variety of food ranges from chinese food to western food options which was appreciated after 3 weeks of travel in China. Would definitely stay here again for the location, customer service levels and buffet option. "