외관

이비스 디낭 상트르 여행 후기

3 out of 5
이비스 디낭 상트르
Rempart d'Albeau 16, Dinant

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 570개 이용 후기 중 212개" "
평점 8 - 좋아요. 570개 이용 후기 중 268개" "
평점 6 - 괜찮아요. 570개 이용 후기 중 55개" "
평점 4 - 별로예요. 570개 이용 후기 중 24개" "
평점 2 - 너무 별로예요. 570개 이용 후기 중 11개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 객실의 편안함

8/10 - 좋아요

Kathryn 님, Kenilworth

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was very clean, tidy and spacious but quite dark. I guess it was the very low energy bulbs they use. Loved the shower. Breakfast at €17 a person was too much for us so we went to the local bakery. Free parking right outside was super.
2024년 1월에 1박 숙박함
답변 제공: Cyrielle GRECK, General Manager 님, 2024년 1월 22일
Dear Kathryn,Thanks for taking the time to review your stay at our hotel.We appreciate your highlight of our prime location and your recognition of our high standards as well as our team's excellent service. We do our best to keep our prices competitive and feel that they reflect the quality we provide, nevertheless, we have noted your comment.It would be a pleasure to welcome you again. Best regards,Cyrielle GRECK, General Manager

8/10 - 좋아요

Yesim

2024년 1월에 1박 숙박함
답변 제공: Eloise Helleputte, FOM Manager 님, 2024년 1월 30일
Chère Yesim,Merci d'avoir partagé votre expérience chez nous.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous serions ravis de vous recevoir à nouveau.Bien à vous,Eloise Helleputte, FOM Manager

8/10 - 좋아요

Leander

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Eloise Helleputte, FOM Manager 님, 2024년 1월 4일
Dear Leander, Thank you for this feedback concerning your recent visit.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to seeing you again in the future.Kind regards,Eloise Helleputte, FOM Manager

6/10 - 괜찮아요

varsha

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Would have loved if they had a coffee or tea machine in room.. there was a weird gas smell on the property, could be the heaters.
2023년 12월에 2박 숙박함
답변 제공: Eloise Helleputte, FOM Manager 님, 2023년 12월 31일
Dear Varsha, Thank you for reviewing your stay with us.We're glad to know that you found the cleanliness and condition of our hotel to be satisfactory. Our team strives to maintain high standards and it's rewarding to see these efforts acknowledged. Regarding the absence of in-room coffee or tea machines, we understand that this can be an important amenity for some of our guests. However, we do offer a variety of hot and cold beverages available 24/7 at our bar for your convenience. Concerning the smell you mentioned, we take such reports seriously as the comfort and safety of our guests are our top priorities. Our heating systems are regularly checked and maintained; however, we will investigate this further to ensure that all is in order.It would be a pleasure to have you return. Best wishes,Eloise Helleputte, FOM Manager

10/10 - 훌륭해요

CHANTAL

2023년 12월에 1박 숙박함
답변 제공: Cyrielle GRECK, General Manager 님, 2023년 12월 11일
Chère Chantal,Merci pour cette excellente appréciation.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous serions ravis de vous revoir parmi nous. Bien à vous,Cyrielle GRECK, General Manager

8/10 - 좋아요

andrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ok
2023년 11월에 1박 숙박함
답변 제공: Cyrielle GRECK, General Manager 님, 2023년 11월 27일
Dear Andrea,Thank you so much for your positive feedback following your stay.We're pleased that you had a pleasant stay with us and appreciated our high standards.We hope we have the pleasure of seeing you on future occasions. Best regards,Cyrielle GRECK, General Manager

10/10 - 훌륭해요

Allison

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ibis Dinant is located in a quiet area down the road from the main touristy spots. We were able to use the free parking across the street. The room was clean and comfortable with a view of the road but it was not noisy. We would stay again if ever back in Dinant!
2023년 11월에 2박 숙박함
답변 제공: Cyrielle GRECK, General Manager 님, 2023년 11월 22일
Dear Allison, Thank you for taking the time to share your review with us.We're delighted to hear that you found tranquility in our location and that the complimentary parking was convenient for your stay. It's wonderful to know that the cleanliness and comfort of our rooms met your expectations, and that the view, despite being of the road, provided a peaceful ambiance. We're glad that our efforts to maintain a serene environment contributed to a positive experience for you.We look forward to welcoming you back on a future visit.Kind regards,Cyrielle GRECK, General Manager

10/10 - 훌륭해요

DROUIN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hôtel bien situé, literie confortable, choix variés au petit déjeuner et prix très abordable. Idéal pour un court séjour dans cette ville de charme.
2023년 11월에 1박 숙박함
답변 제공: Cyrielle GRECK, General Manager 님, 2023년 11월 10일
Cher Hôte,Merci pour votre commentaire très positif.Nous sommes ravis de lire que vous avez apprécié notre emplacement, la literie confortable et le choix varié de notre petit-déjeuner. Nous nous efforçons de proposer un séjour agréable et abordable pour nos clients, et il est toujours gratifiant de recevoir des retours positifs.Au plaisir de vous accueillir de nouveau bientôt,Cyrielle GRECK, General Manager

8/10 - 좋아요

Jean Philippe

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Cyrielle GRECK, General Manager 님, 2023년 10월 30일
Cher Jean Philippe,Nous vous sommes reconnaissants d'avoir pris le temps de partager votre expérience.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons avoir le plaisir de vous accueillir de nouveau.Bien à vous,Cyrielle GRECK, General Manager

10/10 - 훌륭해요

Joel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Another very nice ibis hotel
This is the 7th ibis location I've stayed at in about as many countries. This place is just like all the others. There was nothing too special about this particular one. With that being said, it was very nice, the rooms were very clean and large. The check-in staff was very nice and helpful. The hotel is very well located along the water, even though I got in late and left early and wasn't able to experience the local surroundings very much. The hotel was overall great for my stopover coming from Southern Belgium/Luxembourg back to the Brussels region.
2023년 10월에 1박 숙박함
답변 제공: Cyrielle GRECK, General Manager 님, 2023년 10월 24일
Dear Joel,Thank you for your kind review.We are glad to hear that you found our rooms clean, spacious, and our staff friendly and helpful. Our location along the river is indeed a highlight, and we hope you'll have the opportunity to explore the local surroundings more during your next visit.We appreciate your loyalty to the ibis brand and are happy that our hotel met your expectations, just like the other ibis hotels you have stayed at. We continuously strive to provide a comfortable and enjoyable stay for all our guests.We all look forward to the pleasure of seeing you again in the future. Kind regards,Cyrielle GRECK, General Manager

6/10 - 괜찮아요

Keld

좋아요: 직원 및 서비스
Pris og kvalitet hænger sammen
OK til prisen, men lidt trist værelse selvom vi havde bestilt med udsigt til floden.
2023년 10월에 1박 숙박함
답변 제공: Cyrielle GRECK, General Manager 님, 2023년 10월 24일
Kære KeldVi takker mange gange for anmeldelsen af dit ophold på ibis DinantDet glæder os meget i følte jer vel behandlet af vores personale på hotellet. Det er muligt at booke forskellige typer værelser. så skulle I ønske et andet værelse, er i altid meget velkomne til at henvende jer i receptionen for en opgradering.Det vil naturligvis altid være en fornøjelse at byde jer velkommen igen.Cyrielle GRECK, General Manager

6/10 - 괜찮아요

Peter

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
sobere kamer :1 stopcontact, geen naast bed geen koelkastje op de kamer ook geen koffie of thee mogelijkheden op de kamer zogezegd airco, maar weinig van gevoeld slechts één handdoek per persoon ontbijt was uitgebreid en zeer goed verzorgd
2023년 10월에 5박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 10월 12일
Beste Peter,Bedankt voor uw feedback.We zijn blij om te horen dat u ons uitgebreide en goed verzorgde ontbijt heeft gewaardeerd.We begrijpen uw opmerkingen over de kamerfaciliteiten. Onze kamers zijn uitgerust met één stopcontact bij het bureau en een extra stopcontact in de badkamer. Voor extra stopcontacten kunt u altijd bij de receptie terecht. Helaas bieden we geen koelkastjes of koffie- en theefaciliteiten op de kamer, maar onze bar is 24 uur per dag geopend voor warme en koude dranken. Wat betreft de airconditioning, deze kan individueel geregeld worden en we hebben ook extra ventilatoren beschikbaar bij de receptie. Onze excuses als u hier niet voldoende van heeft gevoeld. Wat betreft de handdoeken, we voorzien standaard één handdoek per persoon en één badmat, maar extra handdoeken kunnen op verzoek bij de receptie worden verkregen.Vriendelijke groeten,Eloise HelleputteFront Office Manager

10/10 - 훌륭해요

Andrew

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 10월 2일
Dear Andrew,Thank you for this great review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again in the future.Best wishes,Eloise HelleputteFront Office Manager

10/10 - 훌륭해요

Anthony 님, Nepean

2023년 9월에 1박 숙박함
답변 제공: Cyrielle GRECK General Manager 님, 2023년 10월 19일
Dear Anthony,Thank you for this positive feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back in the future.Best wishes,Cyrielle GRECKGeneral Manager

10/10 - 훌륭해요

Estelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 9월 26일
Chère Estelle,Merci d'avoir partagé l'expérience positive de votre séjour chez nous.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Dans l'attente du plaisir de vous accueillir de nouveau,Eloise HelleputteFront Office Manager

8/10 - 좋아요

jozef

2023년 9월에 1박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 9월 20일
Beste Jozef,Bedankt voor uw fijne review.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Het was een plezier jullie te mogen ontvangen en hopelijk tot een volgende keer.Hartelijke groet,Eloise HelleputteFront Office Manager

8/10 - 좋아요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 9월 11일
Dear Anthony,Thank you for such a positive review.We are pleased that we were able to meet your expectations.We hope to welcome you back in the future.Best wishes,Eloise HelleputteFront Office Manager

10/10 - 훌륭해요

Pat

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 9월 4일
Dear Pat,Thank you for your kind feedback.We are delighted that your experience exceeded your expectations.It would be a pleasure to welcome you back on a future occasion. Best wishes,Eloise HelleputteFront Office Manager

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 9월 4일
Dear Chris,Thank you very much for your kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again on another occasion.Best wishes,Eloise HelleputteFront Office Manager

8/10 - 좋아요

Svante

2023년 7월에 1박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 8월 27일
Käre Svante, tack för ert fina omdöme efter er vistelse hos oss.Det här fina omdömet representerar allt vi vill att våra gäster ska känna efter ett besök hos oss. Med vänliga hälsningar,Eloise HelleputteFront Office Manager

10/10 - 훌륭해요

Kelly

2023년 8월에 1박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 8월 16일
Dear Kelly,Thank you for such a positive review.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you again. Best regards,Eloise HelleputteFront Office Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 8월 9일
Cher Hôte,Merci d'avoir pris le temps de cette appréciation.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous recevoir de nouveau très bientôt,Eloise HelleputteFront Office Manager

8/10 - 좋아요

david

좋아요: 청결 상태, 직원 및 서비스
Whilst staff were friendly and helpful, there was no safe at reception which was unwelcome considering the rooms have no safes (which would be the one improvement I would suggest).
2023년 7월에 3박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 8월 3일
Dear David, Thank you for reviewing your stay at our hotel.We are happy that you had a pleasant stay and appreciated the high standards which we strive to uphold.Rest assured, we have noted your suggestion regarding in-room safes and will be sure to take this into consideration.We hope to have the pleasure of welcoming you back in the future. Best wishes,Eloise HelleputteFront Office Manager

10/10 - 훌륭해요

Julie

2023년 7월에 2박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 8월 3일
Chère Julie,Merci pour ce retour très positif.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir parmi nous,Eloise HelleputteFront Office Manager

8/10 - 좋아요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 3박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 8월 2일
Beste Peter,Hartelijk dank voor deze uitstekende score.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Met warme groeten en graag tot een volgende keer,Eloise HelleputteFront Office Manager

8/10 - 좋아요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location and service in the touristy Dinant.
2023년 7월에 1박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 7월 31일
Dear Stephen,Thank you for this kind review.We are glad that your stay with us was a pleasant one and that you enjoyed our location. Thank you for also acknowledging our team's service; your kind comments encourage us to continue with our efforts to make every stay here a memorable one for our guests.We hope to see you again in the future.Kind regards,Eloise HelleputteFront Office Manager

6/10 - 괜찮아요

Nicky

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Prima hotel, maar wel te hoog qua prijs in vergelijking met de kwaliteit
2023년 7월에 1박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 7월 25일
Beste Nicky,Bedankt voor uw feedback.Het verheugt ons te vernemen dat u steeds een aangename ervaring heeft in ons hotel. Onze prijzen kunnen schommelen naargelang de bezettingsgraad in het hotel en de periode waarin u boekt, maar hopelijk was deze het helemaal waard voor het comfort dat u kreeg.Bij een volgend bezoek staan we met plezier opnieuw voor u klaar.Met vriendelijke groeten,Eloise HelleputteFront Office Manager

8/10 - 좋아요

Kristof

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Zeer goede ligging, mooi terras aan de maas, ruime keuze in de bar aan drankjes, je kan er ook iets kleins eten, was best lekker, kamer basic maar alles wat je nodig hebt, ontbijt is goed maar kan net wat beter nog, is een aanrader om hier te verblijven.
2023년 7월에 2박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 7월 25일
Beste Kristof,Bedankt voor uw fijne review.We zijn blij dat u genoten heeft van uw verblijf en heeft kunnen ontspannen. We zijn blij dat u tevens genoten heeft van het uitgebreid ontbijt.Hopelijk tot ziens,Eloise HelleputteFront Office Manager

6/10 - 괜찮아요

christine

좋아요: 객실의 편안함
별로예요: 청결 상태
2023년 7월에 1박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 7월 12일
Chère Christine,Merci d'avoir pris le temps de rédiger ce commentaire.Nous sommes navrés que votre séjour parmi nous n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser la qualité de nos prestations.Votre satisfaction est notre principal objectif.Au plaisir de vous accueillir une nouvelle fois,Eloise HelleputteFront Office Manager

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fabulous
2023년 7월에 1박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 7월 12일
Hi Julie,Thank you for this positive review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion. Best wishes,Eloise HelleputteFront Office Manager

8/10 - 좋아요

Sally

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Good location and pleasant but aircon no good
The Ibis is well located and has friendly staff and good clean rooms, so a good place to stay for visiting Dinant. Breakfast was also good. Having booked a number of rooms, certainly those on the second floor were very hot with non-functioning airconditioning, so this was not great.
2023년 7월에 2박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 7월 14일
Dear Sally,Thanks for this review and your insight.We are delighted to hear that you found our location convenient and that you appreciated our high standards.Furthermore, we’re so pleased to know our friendly team made a positive impression.However, we apologize for the inconvenience you experienced with the air conditioning. Our hotel has air-conditioned rooms, and we strive to maintain a comfortable temperature for our guest, however, the hotel experienced a major issue with the A/C system and there was an unfortunate delay with the repairs. We do hope this didn’t impact your stay too much.Nevertheless, it's great to know that our breakfast met your expectations.We do hope to welcome you back in the future.Best wishes,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 7월 3일
Dear Guest,Thank you for reviewing your recent experience.We're pleased that you had a pleasant stay with us.We look forward to seeing you again very soon.Best wishes,Eloise HelleputteFront Office Manager

10/10 - 훌륭해요

Mustafa Tevfik

2023년 6월에 1박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 6월 29일
Mustafa Tevfik Bey,Otelimiz hakkındaki görüşlerinizi paylaştığınız için teşekkür ederiz.Sizi konaklamanızdan memnun olarak uğurladığımıza sevindim.Saygılarımla,Eloise HelleputteFront Office Manager

10/10 - 훌륭해요

Monique

2023년 6월에 2박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 6월 20일
Beste Monique,Dank u voor uw mooie beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Groetjes!Eloise HelleputteFront Office Manager

10/10 - 훌륭해요

jabbar 님, St. Albert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Shawls and jeyhoon in our European family holidays From Edmonton Canada Awesome hotel and easy access all attractions Nice friendly staff Hope another trip to stay
2023년 5월에 1박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 6월 5일
Dear Jabbar,Thank you for this kind feedback concerning your recent visit.We are pleased that you appreciated our new decor and your acknowledgement of the quality of service on behalf of our dedicated team is gratifying and encourages us to uphold our standards.The entire team look forward to welcoming you back for a future visit.Kind regards,Eloise HelleputteFront Office Manager

10/10 - 훌륭해요

Sonia

2023년 6월에 1박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 6월 6일
Dear Sonia,Thank you for taking the time to review your stay.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you back.Best wishes,Eloise HelleputteFront Office Manager

4/10 - 별로예요

José Agostinho

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
necessita treinamento dos funcionários
hotel bem localizado, mas terrível por repreender hóspedes no saguão e tentar proibir de consumir lanches que não sejam do hotel na varanda;
2023년 5월에 1박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 5월 31일
Caro José,começamos por agradecer o tempo dedicado a partilhar a sua experiência connosco.Tivemos muito gosto na sua visita e ficamos satisfeitos por destacar a nossa privilegiada localização. Estamos “em cima” do rio e muito próximos do centro de Dinant. Simultaneamente, lamentamos que não tenha recebido o habitual atendimento cordial dos nossos colaboradores. Contudo, esclarecemos que a esplanada está à disposição dos clientes que consomem no bar. Não pode ser usada para consumo de snacks ou bebidas adquiridos no exterior. À semelhança do verificado na generalidade das unidades hoteleiras, os produtos comprados no exterior só podem ser consumidos no quarto. Esperamos que compreenda.Ao seu dispor para qualquer esclarecimento adicional, apresentamos os nossos cumprimentos,Eloise HelleputteFront Office Manager

10/10 - 훌륭해요

Karin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super hotel
Super acceuille , chambre top pour les 2jours dejeuner avec beaucoup choix ,service top hotel agréable avec terasse coté de l eau je recommande
2023년 5월에 1박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 5월 14일
Chère Karin,Merci pour cet aimable commentaire.Nous sommes heureux que vous ayez apprécié votre séjour dans notre établissement. Merci d'avoir souligné la propreté de nos chambres et le large choix de notre petit déjeuner.Au plaisir de vous revoir pour une nouvelle expérience parmi nous,Eloise HelleputteFront Office Manager

8/10 - 좋아요

miguel 님, helotes

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Small room but ok. No hand towels. Sink clogged. Breakfast ok. Have to boil eggs. A few minutes walk from citadel
2023년 5월에 2박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 5월 8일
Dear Miguel,Thank you for taking the time to give your opinion about your stay.We are sorry that you were not completely satisfied with the size of your room. Please rest assured that your concern has been duly noted. We are also sorry to hear of the issue with the towels and apologize for any inconvenience caused. Please do contact our reception if you have any concerns at all and we will find an immediate solution to ensure that your stay is perfect.We hope to have the pleasure of seeing you again in the future.Best wishes,Eloise HelleputteFront Office Manager

4/10 - 별로예요

JFNM

출장 여행
별로예요: 객실의 편안함
Matig
2023년 5월에 1박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 5월 8일
Beste gast,Bedankt dat u de tijd heeft genomen om een beoordeling te schrijven.Spijtig dat uw verblijf niet geheel naar tevredenheid was. We hadden graag geweten wat we kunnen verbeteren om u een betere ervaring te bieden.Met vriendelijke groeten,Eloise HelleputteFront Office Manager

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Prima hotel met fijne kamers. Goed ontbijt en centrum op loopafstand. Vriendelijk personeel.
2023년 4월에 2박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 5월 2일
Beste Peter,Hartelijk dank voor deze uitstekende score.Wat fijn dat jouw verblijf bij ons voor herhaling vatbaar was, dit dankzij onder andere onze mooie kamers, ons vriendelijk personeel en onze netheid. Wij hopen dat ook dat je enkel met genoegen terugdenkt aan jouw tijd in Dinant.Een volgende keer verwelkomen we u graag opnieuw.Met vriendelijke groet,Eloise HelleputteFront Office Manager

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 5월 1일
Cher hôte,Merci pour votre commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Ce serait un plaisir de vous recevoir à nouveau. Bien à vous,Eloise HelleputteFront Office Manager

10/10 - 훌륭해요

Florence 님, Calgary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was easy to find. Limited parking but we managed to find a space. Check in was easy and fast. Room was clean and the staff were friendly and efficient. Location is an easy walk into town.
2023년 4월에 1박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 4월 28일
Dear Florence,Thank you very much for your feedback.We are thrilled that you enjoyed your stay with us and appreciated our convenient location as well as our team members who strive to ensure you have the best experience possible. However, we regret that our parking didn't meet your expectations. Nevertheless, we have noted your comments and will consider them for future improvements.We hope that you will return. Best regards,Eloise HelleputteFront Office Manager

8/10 - 좋아요

wujun

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good location to airport. Less than 10 minutes drive. The code opened front door and my room door, I like the idea. The free wine and beer provided made us feel welcomed. Very clean
2023년 4월에 1박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 5월 2일
Dear Guest, Thank you so much for this glowing review.We are pleased that you appreciated the high standards and quality service which we strive to uphold.Moreover, it's a pleasure to know that you found our location ideal.We look forward to welcoming you back in future.Best regards,Eloise HelleputteFront Office Manager

10/10 - 훌륭해요

Scott 님, Manassas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel on the river and central to town. Best of all, free parking at hotel or just across the street. Lovely place and the staff were so helpful.
2023년 4월에 1박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 4월 28일
Dear Scott,Thank you for this high rating.We aim to provide a memorable experience and are delighted that we were able to deliver just what you were looking for. Your satisfaction means everything to us and we appreciate your kind recommendation.We hope to welcome you back in the future.Best wishes,Eloise HelleputteFront Office Manager

8/10 - 좋아요

BERNARD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 4월 24일
Cher Bernard,Merci d’avoir rédigé cet avis positif suite à votre séjour chez nous.Nous sommes enchantés que vous ayez passé un magnifique séjour et que vous ayez apprécié le confort ainsi que la propreté de votre chambre.Au plaisir de vous accueillir à nouveau,Eloise HelleputteFront Office Manager

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 4월 12일
Kære Thomas.Vi takker mange gange for den utroligt fine anmeldelse,De har givet af Deres ophold på ibis Dinant.Vi er glade for at høre, at du nød dit ophold her på ibis Dinant og at servicen var tilfredsstillende.Vi håber at kunne byde dig velkommen en anden gang.Eloise HelleputteFront Office Manager

10/10 - 훌륭해요

Yascara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente todo! Servicio, ubicación e instalaciones
2023년 4월에 1박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 4월 6일
Nos encanta que se haya tomado el tiempo de escribir sobre su estancia.Es reconfortante saber que la habitación con su confort y equipamiento le permitió disfrutar de una muy buena estancia entre nosotros.Será un placer recibirle de nuevo próximamente. Un saludo muy cordial,Eloise HelleputteFront Office Manager

2/10 - 너무 별로예요

David

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Small rooms with paper thin walls. You can hear everything in the rooms next door. Smoke also filled the hall ways and leaked into my room.
2023년 3월에 5박 숙박함
답변 제공: Eloise Helleputte Front Office Manager 님, 2023년 4월 4일
Dear David,Thank you for taking the time to share your review.We are sorry to hear that you were disturbed and regret that we are unable to predict where noise will come from on any given night. Nevertheless, our bathroom doors have a special system which allows guests to use it as a second internal door and may help mitigate this issue. Our team are always on hand to help, so please don't hesitate to let us know so we can take appropriate action to ensure your comfort.Furthermore, our hotel is committed to being a fully non-smoking establishment; therefore we wish you had informed us of your concern so that this may have been addressed as well.We hope that you will allow us the opportunity to welcome you back in future. Best regards,Eloise HelleputteFront Office Manager